Glenn Tilton "Bloggers (flyertalkers) have too much time on their hands"
#1
Original Poster
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,829
Glenn Tilton "Bloggers (flyertalkers) have too much time on their hands"
Was just watching Richard Quest on CNN Europe right now, showing a clip of an interview between him Tilton and Smisek about the merger.
The last question Quest has was: "On the internet bloggers are all over this merger. Flyertalkers are having a hard time determining if one airline is destroying the best or if the other is making the worst decision in its history."
Glenn Tilton immediately replied "I'd reply that these online bloggers have way too much time on their hands."
Whilst I don't fly UA since a few years, I have to say if I did fly them right now, that'd be enough for me to never set foot on a UA aircraft in the future.
Does Tilton not realize that flyertalkers make up a large part of his most lucrative customer base and may legitimately have worries after seeing how the Delta/NW merger went down.
The last question Quest has was: "On the internet bloggers are all over this merger. Flyertalkers are having a hard time determining if one airline is destroying the best or if the other is making the worst decision in its history."
Glenn Tilton immediately replied "I'd reply that these online bloggers have way too much time on their hands."
Whilst I don't fly UA since a few years, I have to say if I did fly them right now, that'd be enough for me to never set foot on a UA aircraft in the future.
Does Tilton not realize that flyertalkers make up a large part of his most lucrative customer base and may legitimately have worries after seeing how the Delta/NW merger went down.
#2
Join Date: Aug 2006
Location: CLT
Posts: 7,249
If he cared what we thought UA would be a better company.
#3
Join Date: Feb 2008
Location: HNL
Programs: UA1k; 2MM; *G; *woodG
Posts: 87
Thank goodness Smisek will run the merged airline.
#4
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
The last question Quest has was: "On the internet bloggers are all over this merger. Flyertalkers are having a hard time determining if one airline is destroying the best or if the other is making the worst decision in its history."
Glenn Tilton immediately replied "I'd reply that these online bloggers have way too much time on their hands."
Glenn Tilton immediately replied "I'd reply that these online bloggers have way too much time on their hands."
While I think Tilton is smart, I suspect he is at best vaguely aware of FT.
#6
Suspended
Join Date: Sep 2004
Location: USA
Programs: UA/CO(1K-PLT), AA(PLT), QR, EK, Marriott(PLT), Hilton(DMND)
Posts: 9,538
What a putz. We are just better at multi-tasking than he is. Right now, I'm on a conference call, putting together a ppt and typing this. What's he doing?
#7
Join Date: Sep 2006
Location: Olympia, WA
Programs: United MM Alaska MP Cessna/Piper Captain
Posts: 244
We have too much time on our hands because we have to be at the airport so darned early in case the security lines are too long. Not our fault. I'm sitting in the SEA RCC right now for that reason. But I can't complain too loudly, I got an Op Up to Business for my flight to NRT when I checked in at the RCC. Thank you, RCC.
#8
Join Date: Oct 2009
Location: London
Posts: 878
So Richard Quest referred specifically to flyertalkers? I don't really watch his show, but I'm surprised. A lot of his audience wouldn't get the reference and in any case I wouldn't expect mainstream media to give credit to online authorities. Plus the whole idea of him reading FT makes me smile
#9
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
Incredible. Of all the possible ways to respond to that question, he finds the least politic, most insulting, and unproductive way.
Just goes to show...
Just goes to show...
#10
Join Date: Oct 2008
Location: ORD
Programs: ua 1k, hh diamond, spg PLT, marriott PLT
Posts: 617
hahaha thats what i'm doing right now too! but I'm actually doing a data analysis and on a conference call, not a PPT.
#11
FlyerTalk Evangelist
Join Date: Mar 2002
Location: SPI
Programs: AA Gold, UA LT Plat, Mar LTT
Posts: 18,147
Dave
#12
Join Date: Feb 2005
Location: PHL & (gasp) AVP (NEPA)
Programs: UA 1K
Posts: 787
Still, as I said, many legitimate concerns have been raised and I know I have my own.
Hopefully someone at both CO and UA are watching/reading.
The real question is when will AA announce DEQM to poach disenfranchised CO/UA elites
#14
Join Date: May 2006
Location: 5 min. from ITH, 1:20 from SYR, but will drive for E+
Programs: UA 1K/MM
Posts: 542
Every business should be so fortunate to have a bunch of loyal customers sitting around nitpicking them. It shows that we're committed to the airline and want to make it better. There aren't many businesses I care enough about to visit online forums to gripe about. Anyway, while there's a lot of whining on FT, most of the discussion is helping each other out with various aspects of flying on UA. Isn't that a good thing from their point of view?
And if you're listening, Mr. Tilton and Mr. Smisek, please please please keep Economy Plus on your new merged airline -- you know, the one with the ugly livery .
And if you're listening, Mr. Tilton and Mr. Smisek, please please please keep Economy Plus on your new merged airline -- you know, the one with the ugly livery .
#15
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Paging UnitedPR, care to put a spin on your boss's comments?
Pesonally, I think he's spot on and I'm not offended in the least. But clearly some are.
Pesonally, I think he's spot on and I'm not offended in the least. But clearly some are.