How do you handle a seat change request? {Archive}
#466
Original Poster
Join Date: Sep 2013
Posts: 1,116
I asked the GA the other day on my HNL-EWR flight if they could see if the person next to my wife wanted to swap (after UA kicked a bunch of people out of seat assignments)-- they called the person up and ended up being able to switch 3 people so 2 couples could sit together. Everyone was happy-- everyone got similar seats. People go tot sit with who they wanted to sit with.
I see nothing wrong with this-- if anyone said no then its a no-- but i can atleast ask.
#467
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
Was on a 77Y in 8E recently. A woman approached me and asked if I'd switch with her so she could sit with her husband....she was in 10A.
Since I prefer the aisle access I politely declined which she immediately accepted without getting upset.
A minute later she sits down in 8D with a previously unseen lap child. DOH!!!
Luckily the child was well behaved and the sound level only exceeded ~100dBA for about one hour of the 13 hour flight.
I think if she had initially explained her situation fully though, I'd probably have said yes to the switch, and I did feel a bit stink about it.
Since I prefer the aisle access I politely declined which she immediately accepted without getting upset.
A minute later she sits down in 8D with a previously unseen lap child. DOH!!!
Luckily the child was well behaved and the sound level only exceeded ~100dBA for about one hour of the 13 hour flight.
I think if she had initially explained her situation fully though, I'd probably have said yes to the switch, and I did feel a bit stink about it.
#468
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
BTW, same thing for an empty seat, although I'd b!tch if someone poached it. (And I was happy to accept the good luck that a pax seemingly took the row 24 middle instead of the row 25 middle by mistake when I was in row 25 aisle on a recent 14-hour TPAC.)
#469
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Bizarre - if I have this right, why didn't she ask the person in 10B to switch aisle for aisle? Seems like she and husband had 8D and 10A between them - so you (8E) and 10B were the possible switchers. Aisle for aisle is always the more reasonable swap, even if many people might do window/aisle, especially in biz.
#470
Join Date: Feb 2015
Programs: united
Posts: 1,636
Sure there is! You were assigned seperate seats. What is the issue with just doing what you are told? That way you insure you are never the cause of some unintended consequence.
#471
Join Date: Feb 2015
Programs: united
Posts: 1,636
But as long as ONE parent is with the child, I don't see why people have to move around to get the second parent into the row.
#472
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I would be very much in favor of airlines selling a block of three reserved seats to parents for an additional charge. That would be perfect for people who require this.
But as long as ONE parent is with the child, I don't see why people have to move around to get the second parent into the row.
But as long as ONE parent is with the child, I don't see why people have to move around to get the second parent into the row.
#473
Join Date: Feb 2015
Programs: united
Posts: 1,636
This is a wild guess but are you married and/or have children? I travel most of the year and sometimes my wife joins me. Thus we are almost always on different tickets. We see little enough of each other due to my travel and I like being with her. So asking is no harm no foul. If they say no, so be it. If they say yes, yay. So just saying, what's wrong with being apart for a flight. And yes, it has happened, even on a 5-6 hour flight to Hawaii it happened. Wasn't the end of the world. But it would have been nice if we could have sat togther so I see no problem is asking politely.
Allowing people to do these things create a sense of entitlement. And if you want to spend more time with your spouse, that is not the responsibility of strangers.
Life generally works better when people just follow the rules
#474
Original Poster
Join Date: Sep 2013
Posts: 1,116
In my case we had assigned seats next to each other-- but then due to IT glitch at united a bunch of seats were blocked for crew rest and when they became available my wife was no longer next to me. we asked-- everyone agreed and was happy with it.
Say no if you want to-- but 3rd parties have no right to say no.
#476
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
- You never said no to your parents?
- You've never asked for a favor?
- You've never asked for a different table in a restaurant than the one the hostess escorted you to?
- You've never said no to your spouse?
- You accept unequivocally what a UA phone agent tells you, even if you suspect it's wrong, or that sometimes they'll interpret something differently if asked nicely?
- You take a cup of poured soda on the plane and don't ask for the can, if it isn't offered?
Personally, I have zero problem with asking for a seat switch if mine is equal or better, and have no problem if someone asks me, although I certainly reserve the right to say no. In your interpretation of doing what you're told, my wife would breaking the rules to offer to switch to a middle seat and to give someone her aisle seat when we've booked window-aisle hoping the middle would stay open.
#477
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
Moderator note.
The thread has not only gone off-topic of anything related to United and to meta discussions as well as undue personalizations of members. Those have been deleted per FT Rules. Let's please keep the discussion related to what's happening with United flights as to seat change requests and avoid characterizing other members in a personal way. Thanks, Ocn Vw 1K, Moderator.
#478
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
I also occasionally travel with my wife even when we are working. We often have to book are tickets individually for business reasons, often at different times. When this happens it can be difficult to get seats together. We will occasionally ask to trade SIMILAR seats (ie. aisle for aisle) of course in the same cabin class. To be honest I would say we only are successful about half the time for a variety of reasons. I don't get all huffy or angry about it. To your point, we were assigned seats so live with them. I just flew with her SFO-BOS and we could get seated together despite trying. She booked the ticket months ago I did a couple of weeks ago. It happens, but I see no harm in politely asking.
#479
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,362
Bizarre - if I have this right, why didn't she ask the person in 10B to switch aisle for aisle? Seems like she and husband had 8D and 10A between them - so you (8E) and 10B were the possible switchers. Aisle for aisle is always the more reasonable swap, even if many people might do window/aisle, especially in biz.
In any event, I think their haphazard approach to their request was their ultimate doom!
#480
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,196
In addition, I think there's a big difference in the scenarios you're painting. Sitting next to someone of unusual size is a risk we all take no matter what we pick. In this case, the couple (window/middle) who objected to the swapper taking the aisle seat could have had him end up in that seat anyway. In my opinion, this is far different from having to go sit in a middle seat because someone else poached the aisle/window seat you selected.