Jan 9, 2024, 1:46 pm
Last edit by: WineCountryUA
Archive thread, active thread UA Award tkt change/cancellation/redeposit/fees Q&As: No fees pre-travel
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
https://www.united.com/en/us/fly/mil...whats-new.html
https://www.united.com/ual/en/us/fly...icketing.html
Have an upcoming trip you want to cancel and redeposit the miles -- but subject to the 30 day or less cancel fee?
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.
4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
OLDER FEES conditions
1 Jan 2021
23 Dec 2020
31 Aug
30 June
End of July this was changed to 31 August 2020
28 May
as of 05 April 2020
Fees for a change or redeposit:
UA's Award ticketing options/service fees
With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear
Close-in fee trick:
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}
Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules
Related thread: Deadline to cancel/redeposit award ticket...?
Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Archive : https://www.flyertalk.com/forum/unit...q-archive.html
Award ticketing options/service fees
There are no longer any fees for worldwide UA award cancellation or mileage redeposit done pre-travel including UA partner awards
8 Nov 2022
As part of the 2023 MileagePlus program updates award redeposit fees are being removed for all levels beginning 1 Jan 2023
**This does not apply to redepositing after a no-show**
Originally Posted by United award ticket redeposit fee removal
All redeposit fees associated with canceling award travel have been removed, so you have more choice and control over managing plans. United is committed to meeting customer expectations by providing more flexibility throughout the travel experience.
https://www.united.com/ual/en/us/fly...icketing.html
Just use the free change to move to a flight further in the future (>31 days) not subject to the cancellation fee and then cancel / redeposit for free.
Note the change does not need to be to the same itin or the same mileage cost. If the change is to a cheaper mileage ticket, the extra miles will be redeposited for free.
4 Oct 2022
United continues to waive redeposit fees for all award tickets, booked at any time, for all MileagePlus members and all points of origin. The current location this is located on United's website is described below.
Glad you were able to figure it out. But for posterity in case anyone else comes looking (or wants to double check it is still in effect.
On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing
And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.
On this page which shows the chart with fees (https://www.united.com/ual/en/us/fly...ticketing.html). There is the banner at the top showing
And if you follow it through all the way it eventually takes you to the no change fees page (https://www.united.com/ual/en/us/fly...hange-fee.html), with the FAQs on award travel indicating redeposit fee is currently being waived.
OLDER FEES conditions
Has this just been updated? https://www.united.com/ual/en/us/fly...ticketing.html
Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125
That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.
Fee for making a change or canceling with redeposit 31 or more days before departure = No Fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departure = No fee
Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure = $125
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure = $125
That seems to be what we are expecting. Nice that the 31 day or more cancellation is also no fee even if the flight doesn't originate in the US. I wonder if giving agents the exact URL so that they could look it up is something that they would be able to do.
Award flight redeposit fees waived
We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
We’re waiving redeposit fees for award flights departing on or before March 31, 2021, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
Award flight redeposit fees waived
We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
We’re waiving redeposit fees for award flights departing on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
Award flight redeposit fees waived
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before July 31, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are canceled at least 30 days before the departure date. You can also change your award flight with no fee. Learn more about changing or canceling your award flight.
28 May
Award flight redeposit fees waived
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.
If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before June 30, 2020. We’re also waiving redeposit fees for award flights with travel dates on or before December 31, 2020, that are changed or canceled at least 30 days before the departure date. Learn more about changing or canceling your award flight.
as of 05 April 2020
We{UA} have removed some redeposit fees for the rest of the year.
We are currently waiving all award redeposit fees for travel through end of May 2020.
We are now also waiving all redeposit fees for award ticket cancellations made more than 30 days before departure for the remainder of 2020.
There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but in many cases much less will work -- somewhat YMMV -- but the rules state 24 hours}Fees are based on the status of the mileage account holder at the time of the requestFee for canceling / redeposit a mileage upgrade
With Changes To UA MileagePlus Coming On NOV 15, 2019 (Dynamic UA Awards - No More Chart)close-in booking fees will disappear
Multiple reports this no longer works.
{Book outside the close-in window and then change "for free" in the 24-hour change free window}
Award tickets booked prior to Oct 6, 2016 will be covered by the old pre-Oct 6 rules but some changes (such as changing the first segment} will re-ticket the award and make it subject to the new rules
Related thread: Deadline to cancel/redeposit award ticket...?
Previous thread -- General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Archive : https://www.flyertalk.com/forum/unit...q-archive.html
UA Award tkt change/cancellation/redeposit/fees Q&As {Archive}
Apr 4, 2019, 4:52 pm
#436
Join Date: Mar 2006
Location: New England
Programs: UA Plat, Marriott Gold
Posts: 519
Canceling a cheap flight...
I screwed up. There must have been a cancellation confirmation button that I failed to hit or something like that because a trip I thought I'd cancelled is still booked (and ready for checkin 
).
The bummer is, it was BOS-SFO RT this weekend and only cost me 25K miles + $11. Seldom do I find cheap trips like that and as is my typical luck, this one I can't use. If I cancel it, they want $100.00 to put my miles back and give me my $11 back. So, $89 to get back 25,000 miles. That's essentially buying them back for $0.00356. TPG values UA miles at $0.014, I find $0.01 to be more realistic for me. So it seems like I ought to just pay the $100 and get the miles back. Right?
On a related note, I'm thinking I should wait until tomorrow morning (flight leaves at 9:30AM) just in case something happens overnight and the flight gets delayed or something and maybe I get real lucky and can cancel without a fee?
).The bummer is, it was BOS-SFO RT this weekend and only cost me 25K miles + $11. Seldom do I find cheap trips like that and as is my typical luck, this one I can't use. If I cancel it, they want $100.00 to put my miles back and give me my $11 back. So, $89 to get back 25,000 miles. That's essentially buying them back for $0.00356. TPG values UA miles at $0.014, I find $0.01 to be more realistic for me. So it seems like I ought to just pay the $100 and get the miles back. Right?
On a related note, I'm thinking I should wait until tomorrow morning (flight leaves at 9:30AM) just in case something happens overnight and the flight gets delayed or something and maybe I get real lucky and can cancel without a fee?
Apr 4, 2019, 4:57 pm
#437
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,426
Yes. Also, I'd check my original receipt. Maybe one flight or the other already moved by more than two hours?
Apr 4, 2019, 4:57 pm
#438
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
When did this happen? I once had two bookings and had to cancel one due to a scheduling conflict, but did the stupid thing of double checking both tickets in separate tabs. While I did click cancel on the correct tab, it ended up canceling the flight that I actually needed because of the second tab being open.
In the end, I was able to call united to explain and they were able to rebuild and reissue the ticket for me. Might be worth a call if you still need to fly.
In the end, I was able to call united to explain and they were able to rebuild and reissue the ticket for me. Might be worth a call if you still need to fly.
Apr 4, 2019, 5:04 pm
#439
Join Date: Mar 2006
Location: New England
Programs: UA Plat, Marriott Gold
Posts: 519
When did this happen? I once had two bookings and had to cancel one due to a scheduling conflict, but did the stupid thing of double checking both tickets in separate tabs. While I did click cancel on the correct tab, it ended up canceling the flight that I actually needed because of the second tab being open.
In the end, I was able to call united to explain and they were able to rebuild and reissue the ticket for me. Might be worth a call if you still need to fly.
In the end, I was able to call united to explain and they were able to rebuild and reissue the ticket for me. Might be worth a call if you still need to fly.
Apr 4, 2019, 5:14 pm
#440
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,864
....
The bummer is, it was BOS-SFO RT this weekend and only cost me 25K miles + $11. Seldom do I find cheap trips like that and as is my typical luck, this one I can't use. If I cancel it, they want $100.00 to put my miles back and give me my $11 back. So, $89 to get back 25,000 miles. ....
The bummer is, it was BOS-SFO RT this weekend and only cost me 25K miles + $11. Seldom do I find cheap trips like that and as is my typical luck, this one I can't use. If I cancel it, they want $100.00 to put my miles back and give me my $11 back. So, $89 to get back 25,000 miles. ....
Apr 24, 2019, 10:06 am
#441
Join Date: Aug 2018
Programs: UA 1K, Hyatt Globalist
Posts: 114
I've booked a RT award ticket using the excursionist perk AAA -> BBB, BBB->CCC, CCC->AAA all in Saver economy for my family. If saver business for the CCC->AAA segment opens up after I've flown the first two segments, would I be able to change the ticket for free to business? And if only 1 or two seats opens up, would I be able to split the unflown segment in my itinerary so that some of us could get upgraded?
Apr 24, 2019, 10:16 am
#442
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,426
I've booked a RT award ticket using the excursionist perk AAA -> BBB, BBB->CCC, CCC->AAA all in Saver economy for my family. If saver business for the CCC->AAA segment opens up after I've flown the first two segments, would I be able to change the ticket for free to business?
Note that if CCC->AAA is operated by United, you can waitlist for business saver on that flight (there's a board thread on this).
Yes.
Apr 24, 2019, 1:23 pm
#443
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,864
There are two parts to the answer
There are two parts to the answer
1) there will be a charge for the extra miles and taxes or the business class cabin
2) there will be a ticket type change fee (from economy to business) based on status, if the miles came from a 1K's account, the fee is waived
I've booked a RT award ticket using the excursionist perk AAA -> BBB, BBB->CCC, CCC->AAA all in Saver economy for my family. If saver business for the CCC->AAA segment opens up after I've flown the first two segments, would I be able to change the ticket for free to business? ....
1) there will be a charge for the extra miles and taxes or the business class cabin
2) there will be a ticket type change fee (from economy to business) based on status, if the miles came from a 1K's account, the fee is waived
May 5, 2019, 1:30 pm
#444
Join Date: Dec 2011
Programs: ua 1k
Posts: 43
Fee for cancelling an upgrade?
Hi all,
i today tried to cancel an international miles + copay upgrade and was told twice by different agents that there is a redeposit fee of 100 USD. I have flown United for 10 years now and never heard of that, and cannot find anything regarding this in this forum or the United website. Does anyone know whether that is correct?
thanks!
i today tried to cancel an international miles + copay upgrade and was told twice by different agents that there is a redeposit fee of 100 USD. I have flown United for 10 years now and never heard of that, and cannot find anything regarding this in this forum or the United website. Does anyone know whether that is correct?
thanks!
May 5, 2019, 1:47 pm
#445
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,487
i today tried to cancel an international miles + copay upgrade and was told twice by different agents that there is a redeposit fee of 100 USD. I have flown United for 10 years now and never heard of that, and cannot find anything regarding this in this forum or the United website. Does anyone know whether that is correct?
May 5, 2019, 1:48 pm
#446
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,864
i today tried to cancel an international miles + copay upgrade and was told twice by different agents that there is a redeposit fee of 100 USD. I have flown United for 10 years now and never heard of that, and cannot find anything regarding this in this forum or the United website. Does anyone know whether that is correct?....
This is no different than canceling a mileage award ticket -- fee for redepositing the miles.
Note cancelling a cleared upgrade miles+copay is even more difficult
But if you cancel the flight, the upgrade miles+copay is refunded with no fee.
May 5, 2019, 1:51 pm
#447
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,893
Yes. Miles and co-pay is an award redemption, and is no different that way than a flight booked as an award. The award re-deposit fee applies, and is the same as the re-deposit fee for award tickets. If you voluntarily want to cancel the award, then the fee applies. Of course, if the upgrade never clears, you'll receive both miles and co-pay back without a fee.
May 5, 2019, 7:00 pm
#448
Join Date: Nov 2016
Posts: 532
Is there a fee to redeposit the 20k miles upgrade fee when my Y ticket is refunded?
I researched this and couldn't find the answer.
I have a Y class ticket ORD-FRA and a confirmed 15k mile upgrade into biz class.
If I get a refund for my refundable Y class ticket, will my 15k miles by redeposited to my account for free?
I have a Y class ticket ORD-FRA and a confirmed 15k mile upgrade into biz class.
If I get a refund for my refundable Y class ticket, will my 15k miles by redeposited to my account for free?
May 5, 2019, 9:41 pm
#449
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,864