HNLbasedFlyer

The Reddit post as expected has been removed - however, if I remember correctly she did not threaten to put him on a no fly list (since she obviously cannot do so) but said his actions could land him on a no fly list - I took that mean if things escalated further.

PTahCha

There's also the possibility that when someone is telling a person that they can't have something, that person is by default rude based on clouded judgement.

Noanker1

well - they can’t have something that they were already served.
I think we can say this is a first where a passenger is ordered not to eat a meal served to them by airline employees.

IAH-OIL-TRASH

No. The majority of managers in corporate America do not set salaries and hire/fire. Smaller companies, yes, but not medium/large corporate America. Most corporate managers provide performance rating to upper management, who dole out the raises and set salaries throughout the company. A lot of hiring is at mid/high levels of management and new hires are doled out to lower-managed teams.

But, yes - pursers are not "managers" - they are more "team leads". They do have a bit of responsibility - making sure everyone's there, makes cabin assignments, makes sure everyone's aware of any pertinent new notices, and reporting any cabin maintenance/repair needs, staff/passenger issues at end of flight,etc. The purser, as the team lead, did have the authority to tell the FA not to provide a customer in coach w/ a F meal. The FA should have not taken the meal into coach once asked by purser. The situation would have been avoided if the FA complied. The OP actually posted he wasn't actually expecting to get the pasta.

Kacee

Yes, far more common on UA is the passenger telling the FA "I can't eat this."

zombietooth

Pretty amazing amount of information in the public view, including previous complaints against the FA, lawsuits, and her PPP loan status, etc.

SWCPHX

Parents, this is an easy lesson for you also. Don't give your child some unique unusual name that may bite them in the future.

Repooc17

Even without authority, the mere suggestion from the FA of adding someone to the no fly list (in this event) is the display of authoritarianism. The passenger did nothing wrong.

aoumd

The OP may have been removed from Reddit, but there is now a new thread on Reddit with updates...including follow up from corporate and what happened on a later flight when the FAs realized he was the pax involved in the manicotti incident.
https://www.reddit.com/r/unitedairli..._reporting_me/

rhwbullhead

Judging by the comments and upvotes in that new post, the tide seems to be turning against the offended passenger.

The response by UA does seem as expected. UA isn't going to reveal the punishment to the FA and we all are almost certain she won't be fired. All corporations seems to say something to the effect of "This is an internal matter and we can't reveal the results of any internal investigation but rest assured that we are addressing your concerns."

I am sort of surprised that the higher level customer service rep didn't seem to know the details of the incident but I guess the didn't take the time to actually read the whole narrative.

HNLbasedFlyer

Hmmm - the reddit user seems to be doubling down naming people against the rule of reddit so that post will eventually come down.- pretty much every single comment to the reddit post is negative against the op - it is written like someone who had a few to many cocktails.

My personal opinion - the reddit user seems to be taking this to an obsession level/vendetta - the bolded below seems over the top and leave that out of the public domain and naming the Executive Care Contact probably isn't a great idea either.

no compensation and the outcome of the “investigation is private”. But I have some work arounds.

Nonetheless, I have a couple of colleagues and friends who work in various parts of the company and they have said they are bringing it up to their management teams and contacts.

One of my contacts knows the pilot in command of the aircraft and is reaching out to the PIC to get some more information and details but wanted to wait a few days before initiating contact.

HaleiwaFlyer

Moral of the story, quit while ahead, especially when you have the public opinion's positive view of your story. Being over the top/trying to get workarounds that the public doesn't have, quickly sours that positive public view point.

IAH-OIL-TRASH

He's also exposing the FA who provided him w/ meal to probably some unwanted attention within UA. The FA acted against the instructions of the purser to create the situation, so she's open to counseling. Both of them will probably get some words from UA. The issue's public, he's made his displeasure known, and UA is aware of the situation. Probably just needs to move on and let UA handle as they see fit.

"I have a friend who knows the pilot" is a ridiculous addition to his argument. The flight's over - pilots are not wanting to have an FA-centric incident following them out of the plane. What does he expect the pilot to add to this??? Just tells me he's obsessed w/ this.

Mama

tell me about it.

He probably felt humiliated after begging for food and was given, then refused. I don't understand why a person of high self esteem would ask for leftover food in the public. Personally, I wouldn't do it.

PTahCha

Maybe the mom with the missing lacrosse equipment can use the help more than the manicotti guy.