May 11, 2022, 1:38 pm
Last edit by: WineCountryUA
This us an archive thread, the active thread is General discussion of UA's inflight service (Domestic / International, all cabins)
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
previous thread: COVID Era UA inflight service changes
Thread is for general discussion of the state of UA in-flight service / catering, comparison to other carriers, past UA offerings and concerns with management decisions.
For a specific post about a recent in-flight food, use the appropriate Let's Eat .... thread.
The current Onboard Service descriptions by UA.com
Long-haul international premium cabin dining
North America, Caribbean and Latin America premium cabin dining
United Economy dining
Since the UA website is extremely vague, I'm looking for a few volunteers to submit data, and I will summarize to complete the wiki. kind regards, phkc070408
Domestic Under 300 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 300 Miles Under 800 Miles
Sample 1
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 2
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 3
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 4
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Sample 5
Route? Morning or Afternoon/Evening?
PDB - Yes/No? What was offered?
Bagged Snack? Yes/No
Served Snacked? Yes/No. Hot/Cold. What was offered?
Domestic Over 800 Miles
Sample 1
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 2
Route? Morning or Afternoon or Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 3
Route? Morning or Afternoon/Evening/. or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 4
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
Sample 5
Route? Morning or Afternoon/Evening or Late Evening?
PDB - Yes/No? What was offered?
Served Snacked? Yes/No. Hot/Cold. What was offered?
Meal Served? Yes/No. Short description.
Snack Basket?
P-Tcon
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Meal Served? Yes/No. Short description.
Snack Basket/Pre-Arrival?
Any other notes of relevance?
Polaris USA - Europe
Sample 1
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 2
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 3
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 4
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Sample 5
Route? Morning or Afternoon/Evening or Red-Eye?
PDB - Yes/No? What was offered?
Menu?
Hot Towels?
First Meal Served? Yes/No. Short description.
Appetizer / Desert Info:
Snack Basket/Mid-Flight Snack?
Arrival Meal? Short Description.
Any other notes of relevance?
Related thread: How bad does onboard catering need to get before UA invests in improving it?
General discussion of UA's inflight service (Domestic / Int値, all cabins) {Archive}
Jan 12, 2022, 12:19 pm
#91
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,613
Right. These poor FAs should be able to spend the entire flight playing games on their iPad. It really doesn't matter that there is more than enough to time for a beverage service because now they know the magic words, "Due to the short duration of our flights, we will not be offering a beverage service." After all, I may have been served a drink for 15 years on every flight from BUR-SFO in economy class, but these days there just simply isn't enough time to even serve 12 first class passengers a drink on a 1.5 hour flight.
Jan 12, 2022, 12:24 pm
#92
Join Date: Feb 2015
Programs: united
Posts: 1,636
Jan 12, 2022, 1:35 pm
#93
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,506
Except that wasn't the complaint-- the complaint was the FA spending the ENTIRE flight on an iPad and not serving a single beverage. (Read the complaint again.)
Last edited by WineCountryUA; Jan 12, 2022 at 1:43 pm Reason: Discuss the issue, NOT THE POSTER
Jan 12, 2022, 1:36 pm
#94
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
This iPad thing is just bizarre to me. I致e had plenty of flights from AS -DL - AA -HA do the same thing and I致e never gotten hot and bothered by it.
Jan 12, 2022, 1:40 pm
#95
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
ming by to serve drinks even once.
Jan 12, 2022, 1:53 pm
#96
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
I thank you for posting this because I absolutely think it gets to the nub of our disagreement.
So you are upset that the FA's might be spending time on their iPad rather than serving you. Why? The world is absolutely filled with people who sometimes goof off a little bit on their jobs, or do something other than pay 100% to serving the needs of others at all times while at work. And you know what? That is absolutely none of my business. It's not harming me, and if anything I'm glad that people who are doing an important and sometimes stressful job might be able to stop for a moment and enjoy a little pleasure.
Why do I need them to be at my beck and call on such a short flight, rather than on an iPad? It's not as though I will starve if I don't get served a pack of pretzels on a one hour flight. It's not as though I'll go into delirium tremens and die if I am not served a cocktail in that time period. I realize that's sort of an in extremis point, but it's illustrative of the whole thing- the desire to have these people serve me rather than be on their iPads is symbolic. I own their time. They are there to serve ME. It is offensive that someone who is supposed to be at my beck and call is doing something else, something that is valuable to her, instead.
These people are here primarily for our safety. The airline even tells us this in their safety announcement. They are there so that if the plane has to be evacuated, it happens quickly and yours and mine and everyone else's lives will be saved. And they receive extensive training to ensure that happens. They are not servants. They are not like hiring a person to serve us food in our homes. They have a service role, but it is secondary to the safety role. Heck, they aren't even like waiters in a restaurant.
If a FA is on an iPad rather than waiting on me, I assume she has some good reason that she either needs to be on that iPad, or that being on that iPad is good for her well being in what has to be a stressful existence. I am not offended she isn't serving me, and it isn't the end of the world if I take off and land safety, get to my destination, but don't receive subservient service on the airplane. I don't need to feel like a stereotypical rich man with all of his supplicants waiting on him, when I get on an airplane. That's not what I am paying for- I am paying for transportation.
So you are upset that the FA's might be spending time on their iPad rather than serving you. Why? The world is absolutely filled with people who sometimes goof off a little bit on their jobs, or do something other than pay 100% to serving the needs of others at all times while at work. And you know what? That is absolutely none of my business. It's not harming me, and if anything I'm glad that people who are doing an important and sometimes stressful job might be able to stop for a moment and enjoy a little pleasure.
Why do I need them to be at my beck and call on such a short flight, rather than on an iPad? It's not as though I will starve if I don't get served a pack of pretzels on a one hour flight. It's not as though I'll go into delirium tremens and die if I am not served a cocktail in that time period. I realize that's sort of an in extremis point, but it's illustrative of the whole thing- the desire to have these people serve me rather than be on their iPads is symbolic. I own their time. They are there to serve ME. It is offensive that someone who is supposed to be at my beck and call is doing something else, something that is valuable to her, instead.
These people are here primarily for our safety. The airline even tells us this in their safety announcement. They are there so that if the plane has to be evacuated, it happens quickly and yours and mine and everyone else's lives will be saved. And they receive extensive training to ensure that happens. They are not servants. They are not like hiring a person to serve us food in our homes. They have a service role, but it is secondary to the safety role. Heck, they aren't even like waiters in a restaurant.
If a FA is on an iPad rather than waiting on me, I assume she has some good reason that she either needs to be on that iPad, or that being on that iPad is good for her well being in what has to be a stressful existence. I am not offended she isn't serving me, and it isn't the end of the world if I take off and land safety, get to my destination, but don't receive subservient service on the airplane. I don't need to feel like a stereotypical rich man with all of his supplicants waiting on him, when I get on an airplane. That's not what I am paying for- I am paying for transportation.
There was more than enough time to serve the entire cabin. She and her colleague chose to remain seated instead. Not even the first class passengers were served, when protocols call for serving drinks to the entire cabin on flights over 300 miles.
I'm not at upset at her for using an iPad. I am upset at her for not doing the job she is paid to do. It's that simple.
Last edited by MatthewLAX; Jan 12, 2022 at 2:15 pm Reason: ?
Jan 12, 2022, 1:57 pm
#97
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Next Rule 12.2 volitional will lead to a Warning and entire post deletion
WineCountryUA
UA coModerator
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Jan 12, 2022 at 3:43 pm Reason: typo
Jan 12, 2022, 2:31 pm
#98
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,058
What is your source for the UA NPS of 4? Do you have a link?
Perhaps we need a separate thread for discussion of the UA Net Promoter Score, as this is a very specialized field that most travellers without business management or market research experience would have little insight into or understanding of.
https://en.m.wikipedia.org/wiki/Net_promoter_score
Jan 12, 2022, 2:41 pm
#99
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Is the maximum Net Promoter Score (NPS) 10 or 100?
The edit suggests a maximum of 100.
What is your source for the UA NPS of 4? Do you have a link?
Perhaps we need a separate thread for discussion of the UA Net Promoter Score, as this is a very specialized field that most travellers without business management or market research experience would have little insight into or understanding of.
https://en.m.wikipedia.org/wiki/Net_promoter_score
The edit suggests a maximum of 100.
What is your source for the UA NPS of 4? Do you have a link?
Perhaps we need a separate thread for discussion of the UA Net Promoter Score, as this is a very specialized field that most travellers without business management or market research experience would have little insight into or understanding of.
https://en.m.wikipedia.org/wiki/Net_promoter_score
Jan 12, 2022, 3:06 pm
#100
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Personally - I don't think it our job on FT to dictate what airline crew jobs are. With that said - I personally do not find it a big deal to either ask for a drink or ring my call button.
Jan 12, 2022, 5:40 pm
#101
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,387
The documented job responsibilities of an in-flight supervisor give is a pretty good idea ...
- Deliver best in class customer service
- Deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Ensure daily company goals, policy, and procedure compliance are met
I'm confident playing on your personal device for the entire duration of a flight do not support any of these three.
Jan 12, 2022, 5:45 pm
#102
Join Date: Feb 2015
Programs: united
Posts: 1,636
https://careers.united.com/job/14691...washington-va/
The documented job responsibilities of an in-flight supervisor give is a pretty good idea ...
- Deliver best in class customer service
- Deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Ensure daily company goals, policy, and procedure compliance are met
I'm confident playing on your personal device for the entire duration of a flight do not support any of these three.
The documented job responsibilities of an in-flight supervisor give is a pretty good idea ...
- Deliver best in class customer service
- Deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Ensure daily company goals, policy, and procedure compliance are met
I'm confident playing on your personal device for the entire duration of a flight do not support any of these three.
Jan 12, 2022, 7:15 pm
#103
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,337
Delete photos.
Meal photos were posted originally in the 2022 Let痴
eat thread to show meal served on a 2022 Polaris flight. They more not supposed to be used for Covid inflight service change. Thanks to moderator痴 note. I will observe the posting rules next time.
Meal photos were posted originally in the 2022 Let痴
eat thread to show meal served on a 2022 Polaris flight. They more not supposed to be used for Covid inflight service change. Thanks to moderator痴 note. I will observe the posting rules next time.
Last edited by UA_Flyer; Jan 13, 2022 at 4:21 pm
Jan 12, 2022, 7:48 pm
#104
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,828
Unless UA improves its catering (or stop hiding behind Covid as reasons not to provide full Polaris meal services), this will be the only set of UA Polaris meal photos I post in 2022. I had full meal services on a NH regional flight recently, and there is no comparison how good NH meals were just so much better.
Jan 9th SFO-ICN
Making my own salmon salad
Jan 9th SFO-ICN
Making my own salmon salad
UA needs to keep this level for PP and raise the bar for Polaris
Last edited by Unitedloyalflyer; Jan 12, 2022 at 8:00 pm Reason: for some reason, I got UA mixed up with Polaris
Jan 12, 2022, 7:57 pm
#105
FlyerTalk Evangelist
Join Date: Apr 2003
Programs: UA*Lifetime GS, Hyatt* Lifetime Globalist
Posts: 12,337
Yes, you are right about raising the bar for Polaris.