Originally Posted by
rch4u
https://careers.united.com/job/14691...washington-va/
The documented job responsibilities of an in-flight supervisor give is a pretty good idea ...
- Deliver best in class customer service
- Deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
- Ensure daily company goals, policy, and procedure compliance are met
I'm confident playing on your personal device for the entire duration of a flight do not support any of these three.
I'm sure that people I run into at all sorts of workplaces, from Starbucks to the supermarket to the mall to offices, are at some point violating some policy of their employers. But that's a matter between their employers and them. I don't worry about their internal policies.