May 6, 2020, 5:57 pm
Last edit by: WineCountryUA
To see your active ETCs (if shown), go to https://www.united.com/en/US/account
Right after the Account Summary and before Your Premier Progress
Also
Future Flight Credits (FFC) Available on My Trips page?
Right after the Account Summary and before Your Premier Progress
Also
Future Flight Credits (FFC) Available on My Trips page?
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
May 8, 2020, 3:29 am
#61
Join Date: Sep 2016
Posts: 67
I couldn't see ETC section on my account either.
I received the following email, but I didn't make any cancellation or refund request
recently (did some in March, for which I expect to see travel credits on my account).
I guess this email is related to the rolling out of ETC info on united.com ..
I received the following email, but I didn't make any cancellation or refund request
recently (did some in March, for which I expect to see travel credits on my account).
I guess this email is related to the rolling out of ETC info on united.com ..
We've received your request
Your patience means a great deal to us
Due to the impact the coronavirus has had on our customers' travel plans, we're getting an unprecedented number of customer service requests. We've received yours, but it’s taking us longer to reply than we'd like. Because of the volume, our goal is to respond in 21 business days. We've added team members to help with customer service requests and will process yours as soon as possible.
We appreciate your patience.
Your patience means a great deal to us
Due to the impact the coronavirus has had on our customers' travel plans, we're getting an unprecedented number of customer service requests. We've received yours, but it’s taking us longer to reply than we'd like. Because of the volume, our goal is to respond in 21 business days. We've added team members to help with customer service requests and will process yours as soon as possible.
We appreciate your patience.
May 8, 2020, 12:02 pm
#62
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,851
United issued me an electronic travel credit certificate last month for a canceled itinerary. They sent me the PIN with the ETC expiration date in an email. I am disappointed that there isn't a way to add this into my account without likely having to call, I assume, as it is not showing in my account.
I couldn't see ETC section on my account either.
I received the following email, but I didn't make any cancellation or refund request
recently (did some in March, for which I expect to see travel credits on my account).
I guess this email is related to the rolling out of ETC info on united.com ..
I received the following email, but I didn't make any cancellation or refund request
recently (did some in March, for which I expect to see travel credits on my account).
I guess this email is related to the rolling out of ETC info on united.com ..
May 8, 2020, 2:44 pm
#63
Join Date: Nov 2007
Location: TPA
Programs: United MP
Posts: 463
May 9, 2020, 2:07 pm
#64
Join Date: Sep 2011
Location: DCA/IAD
Programs: UA 1K, HH Diamond, Bonvoy Plat
Posts: 109
United issued me an electronic travel credit certificate last month for a canceled itinerary. They sent me the PIN with the ETC expiration date in an email. I am disappointed that there isn't a way to add this into my account without likely having to call, I assume, as it is not showing in my account.
May 9, 2020, 2:15 pm
#65
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
If you have the PIN codes it may be the ETCs do not have your MP account associated with the ETCs. Not sure anyone has figured out how to fix that and not aware of any online add capability/
May 9, 2020, 3:09 pm
#66
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,201
ETCs done with an agent may need to be reviewed by Refund before activating. Unless you have received the PIN code, there are probably still under review (can take up to 3-4 weeks). It is best to do online if the option is offered online
If you have the PIN codes it may be the ETCs do not have your MP account associated with the ETCs. Not sure anyone has figured out how to fix that and not aware of any online add capability/
If you have the PIN codes it may be the ETCs do not have your MP account associated with the ETCs. Not sure anyone has figured out how to fix that and not aware of any online add capability/
May 10, 2020, 2:36 pm
#68
Join Date: Jan 2018
Programs: UA LT GS | UA LT Club | Marriott LT Titanium
Posts: 1,250
Android update pushed last night. It's now available in Android versions as well under the Travel Credit section of the app. Note, Travel Credit is tucked into the Account section. Sample below:
May 10, 2020, 2:49 pm
#69
Join Date: Jan 2010
Location: RBKC
Programs: AA EXP and Eurostar Carte Blanche
Posts: 3,851
May 10, 2020, 3:10 pm
#70
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Been there for a few days now
Have not heard if agents can do this
Last edited by WineCountryUA; May 10, 2020 at 4:21 pm Reason: typo
May 11, 2020, 10:49 am
#71
Join Date: Jun 2015
Location: British Columbia
Programs: UA 1K 1MM, Marriott Lifetime Titanium
Posts: 18
I was very pleased to see the ETCs on the web and in the app! I had several service ETCs that were due to expire right about the time they extended, so I wasn't sure if they were within the period to be extended or not, which they now definitely are!
Jun 2, 2020, 2:48 pm
#72
Join Date: Sep 2011
Location: DCA/IAD
Programs: UA 1K, HH Diamond, Bonvoy Plat
Posts: 109
I tried to get the Twitter agents to do this and at first they were confused (at what I was asking), but then they said they sent the request to IT. Still nothing. It would really be nice to see them all in the account so I don't forget about them.
Aug 14, 2020, 7:35 am
#73
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,434
t displayed anywhere.
Aug 14, 2020, 8:40 am
#74
Join Date: Jan 2018
Programs: UA LT GS | UA LT Club | Marriott LT Titanium
Posts: 1,250
You can call UA and ask them to consolidate all outstanding ETCs into a single one. This makes it much easier to manage.
Aug 15, 2020, 7:22 pm
#75
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
I'm really happy with the way UA is handling flight credits!!
