Originally Posted by raidersfan1

United issued me an electronic travel credit certificate last month for a canceled itinerary. They sent me the PIN with the ETC expiration date in an email. I am disappointed that there isn't a way to add this into my account without likely having to call, I assume, as it is not showing in my account.

Originally Posted by ichigen

I couldn't see ETC section on my account either.
I received the following email, but I didn't make any cancellation or refund request
recently (did some in March, for which I expect to see travel credits on my account).
I guess this email is related to the rolling out of ETC info on united.com ..