Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
Nov 3, 2020, 3:39 pm
#511
Join Date: Nov 2017
Location: NYC
Programs: UA 1K; DL DM; IHG Platinum; Hilton Diamond; Marriott Gold; Hertz President's Circle
Posts: 237
unless late flights are all suspended, the closing times are way too early for IAD, DEN and IAH. Flights West (and red eyes) routinely depart later esp when delayed. Maybe there are no delays with volumes reduced but that will change with winter weather.
Are the *A lounges open (eg TBIT @LAX, LHR, etc.)?
Are the *A lounges open (eg TBIT @LAX, LHR, etc.)?
Nov 3, 2020, 3:53 pm
#512
Suspended
Join Date: Jul 2020
Posts: 115
LOL yes I guess it is - and my standards are not what they used to be unfortunately due to COVID.... I normally enjoy that LH lounge but it was just a place to sit -- nothing really else available inside... When I was based in London I would use that lounge as I flew LH a ton and didn't see the need to walk all the way to the UA lounge at the remote pier.
Nov 4, 2020, 7:33 am
#513
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,028
LOL yes I guess it is - and my standards are not what they used to be unfortunately due to COVID.... I normally enjoy that LH lounge but it was just a place to sit -- nothing really else available inside... When I was based in London I would use that lounge as I flew LH a ton and didn't see the need to walk all the way to the UA lounge at the remote pier.
The SQ lounge at LHR reopened on Monday November 2nd - it is out at T2B, so close to the UA gates. The lounge was empty - I was the only passenger. They’ve closed off the buffet area, and instead they have staff serving food and drinks from temporary counter there. There was an extensive menu of cold and hot food, from cheese plates to chicken curries. Big upgrade from LH and far less crowded.
At SFO on departure I was given a card and amenity kit when checking in - the card can be used at the bar by Polaris passengers for any top-shelf wine or liquor items you’d normally pay for, plus a packaged cheese/salami tray. Kudos to UA for adding this in while the Polaris lounge is closed.
Nov 4, 2020, 10:45 am
#514
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,273
Couple of November updates from my flights these past few days:
The SQ lounge at LHR reopened on Monday November 2nd - it is out at T2B, so close to the UA gates. The lounge was empty - I was the only passenger. They’ve closed off the buffet area, and instead they have staff serving food and drinks from temporary counter there. There was an extensive menu of cold and hot food, from cheese plates to chicken curries. Big upgrade from LH and far less crowded....
The SQ lounge at LHR reopened on Monday November 2nd - it is out at T2B, so close to the UA gates. The lounge was empty - I was the only passenger. They’ve closed off the buffet area, and instead they have staff serving food and drinks from temporary counter there. There was an extensive menu of cold and hot food, from cheese plates to chicken curries. Big upgrade from LH and far less crowded....
In DEN west at 10am. Just breakfast stuff. Old Y "oats", chobani, eggs, fruit cups, granola bars, fruit. Nothing even with poaching for my next flight and all ice cold
Last edited by eng3; Nov 4, 2020 at 10:51 am
Nov 4, 2020, 11:14 am
#515
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,240
....
At SFO on departure I was given a card and amenity kit when checking in - the card can be used at the bar by Polaris passengers for any top-shelf wine or liquor items you’d normally pay for, plus a packaged cheese/salami tray. Kudos to UA for adding this in while the Polaris lounge is closed.
At SFO on departure I was given a card and amenity kit when checking in - the card can be used at the bar by Polaris passengers for any top-shelf wine or liquor items you’d normally pay for, plus a packaged cheese/salami tray. Kudos to UA for adding this in while the Polaris lounge is closed.
Nov 4, 2020, 11:18 am
#516
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
This is not deserving of any kudos, it's a slap in the face against any customer who was suckered into paying for Polaris. What I would expect from a Polaris hub experience, is being offered an unlimited choice of hot soups, hot entree dish, and special desserts along with unlimited premium beverages from the lounge, to be brought out from the kitchen to me by a staff member, along with a reserved area of the lounge set aside just for Polaris customers.
This is an upgrade for United at the moment compared to their competitors.
Nov 4, 2020, 4:19 pm
#517
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,723
This is not deserving of any kudos, it's a slap in the face against any customer who was suckered into paying for Polaris. What I would expect from a Polaris hub experience, is being offered an unlimited choice of hot soups, hot entree dish, and special desserts along with unlimited premium beverages from the lounge, to be brought out from the kitchen to me by a staff member, along with a reserved area of the lounge set aside just for Polaris customers.
Nov 4, 2020, 4:45 pm
#518
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
This is not deserving of any kudos, it's a slap in the face against any customer who was suckered into paying for Polaris. What I would expect from a Polaris hub experience, is being offered an unlimited choice of hot soups, hot entree dish, and special desserts along with unlimited premium beverages from the lounge, to be brought out from the kitchen to me by a staff member, along with a reserved area of the lounge set aside just for Polaris customers.
Nov 4, 2020, 5:06 pm
#519
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,240
Maybe in normal times. For me Polaris is all about the lie-flat seat and gel pillow, but then again I realize that not everyone is following the CIA diet in syncing food & bev intake to destination. Then again, I was never fond of the Polaris dining menu (buffet excepted), so I'm not missing much.
While there are (were) business travelers who are not paying for the ticket and just want a seat/bed to sleep and to be left alone, a significant constituency of customers are analyzing the full value of the product and deciding if $6,500 for a dumbed-down experience on United Polaris is really competitive against $6,500 for a full service experience on NH, BR or LX. Unless you need United BIS, I just don't see the value proposition offered by United right now.
If I told a client to go buy a sandwich in the airport terminal before their flight as others have suggested, they would be an ex-client pretty quickly.
Nov 4, 2020, 5:29 pm
#520
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,273
I guess for some, only the seat matters - but depending on your destination there are better seats and pillows - and much better inflight service. For me, as a consumer, I am looking at the total package - lounge/seat/onboard meals/onboard amenities/onboard service.
While there are (were) business travelers who are not paying for the ticket and just want a seat/bed to sleep and to be left alone, a significant constituency of customers are analyzing the full value of the product and deciding if $6,500 for a dumbed-down experience on United Polaris is really competitive against $6,500 for a full service experience on NH, BR or LX. Unless you need United BIS, I just don't see the value proposition offered by United right now.
If I told a client to go buy a sandwich in the airport terminal before their flight as others have suggested, they would be an ex-client pretty quickly.
While there are (were) business travelers who are not paying for the ticket and just want a seat/bed to sleep and to be left alone, a significant constituency of customers are analyzing the full value of the product and deciding if $6,500 for a dumbed-down experience on United Polaris is really competitive against $6,500 for a full service experience on NH, BR or LX. Unless you need United BIS, I just don't see the value proposition offered by United right now.
If I told a client to go buy a sandwich in the airport terminal before their flight as others have suggested, they would be an ex-client pretty quickly.
Nov 4, 2020, 5:32 pm
#521
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,170
I guess for some, only the seat matters - but depending on your destination there are better seats and pillows - and much better inflight service. For me, as a consumer, I am looking at the total package - lounge/seat/onboard meals/onboard amenities/onboard service.
While there are (were) business travelers who are not paying for the ticket and just want a seat/bed to sleep and to be left alone, a significant constituency of customers are analyzing the full value of the product and deciding if $6,500 for a dumbed-down experience on United Polaris is really competitive against $6,500 for a full service experience on NH, BR or LX. Unless you need United BIS, I just don't see the value proposition offered by United right now.
If I told a client to go buy a sandwich in the airport terminal before their flight as others have suggested, they would be an ex-client pretty quickly.
While there are (were) business travelers who are not paying for the ticket and just want a seat/bed to sleep and to be left alone, a significant constituency of customers are analyzing the full value of the product and deciding if $6,500 for a dumbed-down experience on United Polaris is really competitive against $6,500 for a full service experience on NH, BR or LX. Unless you need United BIS, I just don't see the value proposition offered by United right now.
If I told a client to go buy a sandwich in the airport terminal before their flight as others have suggested, they would be an ex-client pretty quickly.
Nov 4, 2020, 6:24 pm
#522
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,240
With hotel booking websites, there is a disclaimer - usually - that informs the customer about lounge closures, restaurant closures, spas, fitness centers, etc etc - so, in most cases, the customer is informed before booking to expect very little in terms of services and amenities. When booking a Polaris flight on united.com, does United clearly spell out which services are cut back or limited, from the specific perspective of a Polaris flight experience? No.
All of us know because people post their experiences - but Joe-off-the-street? It shouldn't be 'caveat emptor', it should be clearly disclosed in one place for a consumer to make an informed decision.
Nov 4, 2020, 6:38 pm
#523
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I find it hard to believe that Joe off the Street is more than a couple of percentage points of Polaris buying given the near total lockdown of the world
Nov 4, 2020, 6:47 pm
#524
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,240
Can’t they ask their TMC? Alternatively, this isn’t Joe of the Street.com but rather Flyertalk.com. If Joe off the Street isn’t on this forum, does it matter?
I find it hard to believe that Joe off the Street is more than a couple of percentage points of Polaris buying given the near total lockdown of the world
I find it hard to believe that Joe off the Street is more than a couple of percentage points of Polaris buying given the near total lockdown of the world
Nov 4, 2020, 7:51 pm
#525
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Not following your logic - you're saying that only Flyertalk members buy Polaris or should be aware of current product offerings? What is a TMC? Travel agent? So your theory is only people who have travel agents buy Polaris, and if they don't, or aren't FT members, they don't matter to the business?
A TMC is a Travel Mgmt Company that manages corporate or business travel on behalf of companies.