Mar 14, 2020, 10:54 am
Last edit by: WineCountryUA
This is an archive thread, the active thread is Pricing & Speed Performance of UA in-flight Wifi
Pricing appears to be based upon the sector length, with a new purchase required for each sector.
Due to the nature of the satellite system, high latency is to be expected when using the system.
Here's the list of specific UA planes that have wifi.
And here's the overview from united.com.
Subscriptions are now offered which allow for unlimited wifi on flights
Pricing appears to be based upon the sector length, with a new purchase required for each sector.
Due to the nature of the satellite system, high latency is to be expected when using the system.
Here's the list of specific UA planes that have wifi.
And here's the overview from united.com.
Subscriptions are now offered which allow for unlimited wifi on flights
Pricing & Speed Performance of UA in-flight Wifi {Archive}
Nov 18, 2019, 10:44 pm
#571
Join Date: Jul 2014
Location: Rowley, MA / Edgartown, MA / Christiansted, St. Croix (USVI)
Programs: UA LT GS/4.96MM, Marriott LT Titanium, IHG Platinum, Global Entry, TSA Pre✓, Korea SeS, APEC
Posts: 579
I just bought the global annual subscription for $689. and used it on my trip to Asia last week. For email and light browsing it seemed fine and the coverage was also okay with minimal periods without connectivity. I’ve never used it in the past so I can’t comment on relative performance.
Nov 20, 2019, 11:46 am
#573
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,508
Nov 25, 2019, 6:22 pm
#574
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,099
Thales on 737-700 with Direct TV have been great WiFi service lately. Starts up as soon as push back from gate & very reliable throughout flight.
Jan 26, 2020, 9:31 am
#575
Join Date: Dec 2018
Posts: 20
Anyone who has been on an A320 transcontinental flight? The wifi seems to be provided by Panasonic. I wonder what are the prices for domestic long haul flight (SFO to IND, to be precise).
Jan 26, 2020, 11:38 am
#576
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Jan 27, 2020, 12:07 pm
#577
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
Flew back from LA yesterday on one of these birds and had the first positive WiFi experience in my last 8 flights (which have all basically been non-functional for 75%+ of the flight time).
Jan 27, 2020, 8:34 pm
#578
Join Date: Dec 2018
Posts: 20
Reporting back. $14 for 1 hour, $18 for 2 hours, and $20 for the entire flight of about 4 hours.
Jan 28, 2020, 2:27 am
#579
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
FTR, WiFi on UA143 (DEN-NRT) a few days ago was $24 for the entire flight (about 12 hours), so not too shabby a price. I used it for much of the flight, worked sufficiently well. (Panasonic provider.)
Feb 9, 2020, 7:29 pm
#580
Join Date: Dec 2014
Location: DC
Posts: 57
Hi from 2305 from IAD to DEN.
Anyone noticed an issue in the past week or two where google drive web apps (drive itself, sheets, docs, slides) just don't ever fully load on United_Wi-Fi and eventually error out? It was really bad last week and is a bit more sporadic today. Speed is great overall and other sites are loading well; just having trouble with google apps.
Anyone noticed an issue in the past week or two where google drive web apps (drive itself, sheets, docs, slides) just don't ever fully load on United_Wi-Fi and eventually error out? It was really bad last week and is a bit more sporadic today. Speed is great overall and other sites are loading well; just having trouble with google apps.
Feb 9, 2020, 11:13 pm
#581
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,438
Hi from 2305 from IAD to DEN.
Anyone noticed an issue in the past week or two where google drive web apps (drive itself, sheets, docs, slides) just don't ever fully load on United_Wi-Fi and eventually error out? It was really bad last week and is a bit more sporadic today. Speed is great overall and other sites are loading well; just having trouble with google apps.
Anyone noticed an issue in the past week or two where google drive web apps (drive itself, sheets, docs, slides) just don't ever fully load on United_Wi-Fi and eventually error out? It was really bad last week and is a bit more sporadic today. Speed is great overall and other sites are loading well; just having trouble with google apps.
ther day trying to use a Google sheet.
Feb 10, 2020, 8:44 am
#582
Join Date: Jul 2012
Posts: 1,115
It sounds like an MTU issue. Extremely simplified: internet "packets" are limited in size (the Maximum Transmission Unit), and when something along the way - like a Wi-Fi management system - adds overhead to the packets, fewer data can be transmitted in the unit.
Normally there are systems in place to detect and coordinate how much data can be transmitted, but when this breaks, for example, due to a poorly configured firewall, connectivity issues will occur. Typical MTU issue symptoms are some websites that are working normally, others don't work at all, and some websites only load partially before they time-out. How many websites are affected depends on the gravity of the MTU issue.
It may have been temporary, but definitely something to keep an eye on.
Normally there are systems in place to detect and coordinate how much data can be transmitted, but when this breaks, for example, due to a poorly configured firewall, connectivity issues will occur. Typical MTU issue symptoms are some websites that are working normally, others don't work at all, and some websites only load partially before they time-out. How many websites are affected depends on the gravity of the MTU issue.
It may have been temporary, but definitely something to keep an eye on.
Feb 13, 2020, 2:42 pm
#583
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,438
It sounds like an MTU issue. Extremely simplified: internet "packets" are limited in size (the Maximum Transmission Unit), and when something along the way - like a Wi-Fi management system - adds overhead to the packets, fewer data can be transmitted in the unit.
Normally there are systems in place to detect and coordinate how much data can be transmitted, but when this breaks, for example, due to a poorly configured firewall, connectivity issues will occur. Typical MTU issue symptoms are some websites that are working normally, others don't work at all, and some websites only load partially before they time-out. How many websites are affected depends on the gravity of the MTU issue.
It may have been temporary, but definitely something to keep an eye on.
Normally there are systems in place to detect and coordinate how much data can be transmitted, but when this breaks, for example, due to a poorly configured firewall, connectivity issues will occur. Typical MTU issue symptoms are some websites that are working normally, others don't work at all, and some websites only load partially before they time-out. How many websites are affected depends on the gravity of the MTU issue.
It may have been temporary, but definitely something to keep an eye on.
t sure what to say. I've noticed it across multiple flights on 737 aircraft over the last couple of weeks. So have some of my colleagues.
Feb 26, 2020, 2:59 pm
#584
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,863
This is an archive thread, the active thread is Pricing & Speed Performance of UA in-flight Wifi
WineCountryUA
UA coModerator
WineCountryUA
UA coModerator
Last edited by WineCountryUA; Mar 14, 2020 at 11:02 am
Mar 14, 2020, 5:49 am
#585
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,905
UA SFO-SIN and In-Flight Internet?
Anyone here flew to SIN with UA recently? I think this may be the only way for me to get to Singapore without going through any self-quarantine or in trouble with the authorities. I've checked around and I don't see any indication that Singapore are banning passengers arriving directly from the United States. Is this still true as of March 14th, 2020?
I don't usually buy in-flight internet due to the cost, but I might make an exception given how long this flight is. Does anyone here know what the MCC is for in-flight internet purchased inside the plane? Is it possible to purchase in-flight internet before check-in from UA's website? What's the MCC for that?
I don't usually buy in-flight internet due to the cost, but I might make an exception given how long this flight is. Does anyone here know what the MCC is for in-flight internet purchased inside the plane? Is it possible to purchase in-flight internet before check-in from UA's website? What's the MCC for that?