Mar 13, 2020, 6:43 pm
Last edit by: WineCountryUA
This is UA's guidance to TA's (on Jetstream) on re-scheduling
Related thread: Check Your UA Itineraries for Schedule Changes and what to do after one
Archive: https://www.flyertalk.com/forum/unit...d-archive.html
Additional parameters for flights impacted by schedule changes for United-operated flights
***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).
- Non-stops may go to connecting flights, and connecting flights may go to non-stops
- Connecting hub may be changed
- If original day of departure is unavailable, may depart 7 days prior to or after original departure date. If outbound flight is impacted, subsequent flights on same itinerary may be changed to maintain original length of trip.***
- Alternate airports within a 250-mile radius of the original origin or departure airport***
- Change may apply to origin and destination, but must be changed at the original time of ticket reissue
- Customer is responsible for any additional expenses incurred
***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).
Unacceptable (UA): Misconnecting itinerary | Change to originally scheduled arrival or departure time of at least
+ / - 30 minutes
Options Change to alternate UA flight (same origin and destination and original operating carrier or carrier permitted as noted in fare rule)
Unacceptable (UA): Change to original arrival or departure time of 2 hours or more | Flight(s) canceled with no protection| Flight goes from non-stop to connection Options Change to alternate UA flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or travel agencies can refund through ARC, BSP, GDS.
+ / - 30 minutes
Options Change to alternate UA flight (same origin and destination and original operating carrier or carrier permitted as noted in fare rule)
Unacceptable (UA): Change to original arrival or departure time of 2 hours or more | Flight(s) canceled with no protection| Flight goes from non-stop to connection Options Change to alternate UA flight with same origin and destination and original operating carrier or carrier permitted as noted in fare rule, or travel agencies can refund through ARC, BSP, GDS.
Related thread: Check Your UA Itineraries for Schedule Changes and what to do after one
Archive: https://www.flyertalk.com/forum/unit...d-archive.html
Schedule Change(Back to 2hrs)/Cancelation Refund
Apr 13, 2022, 1:27 pm
#136
Moderator: United Airlines
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I have a flight on May 2 and it looks like it has dropped off the schedule in terms of being bookable after 4/30. There is nothing in the reservation about a schedule change and the seat map is 75% full. I thought maybe it could be sold out already but that flight is not available any day in May although all the other ones are. Should I be concerned?
Apr 13, 2022, 2:13 pm
#137
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From the flight search it looks like that flight becomes 2131 11:16am starting 5/1
Ironically we were booked on an 11am and there had previously been a schedule change so we ended up on the 1pm
Thanks!
Apr 13, 2022, 2:31 pm
#138
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-RM
Apr 13, 2022, 3:15 pm
#139
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Jul 29, 2022, 7:35 am
#140
Join Date: Sep 2011
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Would a negligible schedule change (5 minutes) qualify for free rebooking if that change also includes a different partner airline than originally booked (in my case changing from Brussels to Swiss)?
Jul 29, 2022, 7:39 am
#141
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Jul 31, 2022, 9:43 am
#142
Join Date: May 2009
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Was I Really Entitled to My Refund?
Silver now thanks to Bonvoy Titanium so I have been flying United more. Last Monday I was supposed to fly 2428 from SAT-IAD. Sunday, I received a notification that my flight will be delayed due to equipment issues. It turns out the inbound turnaround plane had a 12 hour delay and was being repaired overnight at IAD and flew to SAT on Monday morning instead of Sunday evening.
My flight was now scheduled to leave at 0910 instead of 0720. Since I needed to be in DC earlier than the delayed flight would get me there, I eneded up flying Delta and cancelling my United flight. I wholly expected a credit for the fare, which would have been fine with me. However, I ended up recieving a refund, less the $30 that was a flight credit that I also got back as a nother credit.
Does anyone know why I received a refund? Is this because the delay was wholly Uniteds fault? Again, not complainig, I was just wondering.
I have been happy with United so far, though of the three flights that I have had out of SAT, I have had issues and had to change flight with two of them. Trying again tomorrow with another one.
Thanks.
My flight was now scheduled to leave at 0910 instead of 0720. Since I needed to be in DC earlier than the delayed flight would get me there, I eneded up flying Delta and cancelling my United flight. I wholly expected a credit for the fare, which would have been fine with me. However, I ended up recieving a refund, less the $30 that was a flight credit that I also got back as a nother credit.
Does anyone know why I received a refund? Is this because the delay was wholly Uniteds fault? Again, not complainig, I was just wondering.
I have been happy with United so far, though of the three flights that I have had out of SAT, I have had issues and had to change flight with two of them. Trying again tomorrow with another one.
Thanks.
Jul 31, 2022, 9:52 am
#143
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Originally Posted by zdcatc12
Does anyone know why I received a refund? Is this because the delay was wholly Uniteds fault? Again, not complainig, I was just wondering.
The portion of the fare you paid went back to the original payment, and the flight credit was returned as a flight credit. Seemed like everything worked as intended.
Jul 31, 2022, 9:53 am
#144
Join Date: Jan 2007
Location: Bellingham/Gainesville
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Silver now thanks to Bonvoy Titanium so I have been flying United more. Last Monday I was supposed to fly 2428 from SAT-IAD. Sunday, I received a notification that my flight will be delayed due to equipment issues. It turns out the inbound turnaround plane had a 12 hour delay and was being repaired overnight at IAD and flew to SAT on Monday morning instead of Sunday evening.
My flight was now scheduled to leave at 0910 instead of 0720. Since I needed to be in DC earlier than the delayed flight would get me there, I eneded up flying Delta and cancelling my United flight. I wholly expected a credit for the fare, which would have been fine with me. However, I ended up recieving a refund, less the $30 that was a flight credit that I also got back as a nother credit.
Does anyone know why I received a refund? Is this because the delay was wholly Uniteds fault? Again, not complainig, I was just wondering.
I have been happy with United so far, though of the three flights that I have had out of SAT, I have had issues and had to change flight with two of them. Trying again tomorrow with another one.
Thanks.
My flight was now scheduled to leave at 0910 instead of 0720. Since I needed to be in DC earlier than the delayed flight would get me there, I eneded up flying Delta and cancelling my United flight. I wholly expected a credit for the fare, which would have been fine with me. However, I ended up recieving a refund, less the $30 that was a flight credit that I also got back as a nother credit.
Does anyone know why I received a refund? Is this because the delay was wholly Uniteds fault? Again, not complainig, I was just wondering.
I have been happy with United so far, though of the three flights that I have had out of SAT, I have had issues and had to change flight with two of them. Trying again tomorrow with another one.
Thanks.
When a Schedule Change results in the cancellation of all UA service between two cities, at UA’s sole discretion, UA may reroute Passengers over the lines of one or more carriers in an equivalent class of service; provided that if such alternate transportation results in a significant change to the originally scheduled departure or arrival times and the Passenger chooses not to accept such alternate transportation, United will (at the Passenger’s request) provide a refund;
Jul 31, 2022, 9:56 am
#145
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How long was the delay ultimately? The usual rule is delay over two hours, you're entitled to a refund. UA may have been a bit generous with the policy application here. They now seem to err on the side of being generous after being slapped by DOT early in the pandemic.
The cited provision is not relevant, as it applies only to the situation where "a Schedule Change results in the cancellation of all UA service between two cities."
The cited provision is not relevant, as it applies only to the situation where "a Schedule Change results in the cancellation of all UA service between two cities."
Jul 31, 2022, 9:58 am
#146
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The normal cutoff for refunds vs credit is 2 hours delay in departure or arrival. Without nothing the arrival times, it does appear you may have been just under the 2 hour threshold but the arrival may have been above.
Jul 31, 2022, 10:05 am
#147
Join Date: Jan 2007
Location: Bellingham/Gainesville
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How long was the delay ultimately? The usual rule is delay over two hours, you're entitled to a refund. UA may have been a bit generous with the policy application here. They now seem to err on the side of being generous after being slapped by DOT early in the pandemic.
The cited provision is not relevant, as it applies only to the situation where "a Schedule Change results in the cancellation of all UA service between two cities."
The cited provision is not relevant, as it applies only to the situation where "a Schedule Change results in the cancellation of all UA service between two cities."
Irregular Operations
Jul 31, 2022, 10:33 am
#148
Moderator: United Airlines
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Yes that is in the COC but it provides no specific conditions when UA will do a refund, except at its discretion. There is essentially nothing the passenger can rely on. However, elsewhere, such as Jetstream, UA is actually specific -- and for refunds it is schedule changes of 2 hours of arrival or departure. While UA can be more generously, the COC is of little value in providing guidance on refunds. UA initially (in early COVID days) tried to change to 24 hours and then 6 hours as the threshold using the same COC provisions.
Jul 31, 2022, 11:00 am
#149
Join Date: Jan 2007
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Yes that is in the COC but it provides no specific conditions when UA will do a refund, except at its discretion. There is essentially nothing the passenger can rely on. However, elsewhere, such as Jetstream, UA is actually specific -- and for refunds it is schedule changes of 2 hours of arrival or departure. While UA can be more generously, the COC is of little value in providing guidance on refunds. UA initially (in early COVID days) tried to change to 24 hours and then 6 hours as the threshold using the same COC provisions.
Jul 31, 2022, 12:35 pm
#150
Moderator: United Airlines
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The COC allows UA to do refunds (to protect UA from having to delivery transportation when it is unable). The COC does not protect the passenger from unreasonable schedule changes. The DOT required airlines to have a "significant delay" threshold and not to change after the fact.
Last edited by WineCountryUA; Jul 31, 2022 at 12:47 pm Reason: DOT "significant delay" threshold