Dec 14, 2019, 11:09 am
Last edit by: WineCountryUA
related thread: Upgrade list showing before T-24? -- new display?? buggy??
Upgrade waitlist / display / clearing issues since PlusPoints changeover
Dec 18, 2019, 1:07 pm
#61
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Dec 18, 2019, 1:43 pm
#62
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
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Alright what do I do here? Dad and I are on GS sponsored upgrades waitlisted for our ewr-bom flight. Plat agent confirmed to my dad that he was #2 and I was #3 on the waitlist. However this morning I noticed my dad wasn't on the waitlist so I called UA and they apologized saying a system error caused him to be cut and they had to manually insert him back into the list as a global service sponsored upgrade. But now he's #10 while I've moved up to #2 . How do I fix this? He should be above me as he's a plat on a GS upgrade and Im a gold on a GS upgrade. I don't want to get upgraded if he's so far down. This route max 3-4 people clear, if that, and UA's system error caused him to drop so not sure what I can do now?
Dec 18, 2019, 1:44 pm
#63
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Dec 18, 2019, 1:59 pm
#64
Moderator: United Airlines
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GG OVS is when one gets bumped due to an oversell of the cabin (in the cabin then moved to Y). Failure to upgrade (if that is what happen) is a different IMO and had not heard UA offering the GG OVS levels of compensation for those circustance. But if it is a failure to upgrade, I would expect something -- but not likely GG OVS levels.
Dec 18, 2019, 1:59 pm
#65
Join Date: Aug 2001
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Had a problem on Tuesday LAX-EWR. I was #1 on the list of 6, one person appeared to clear at the gate, and they weren't on the list in the app at all. 7A on the 752 was an interesting ride. Great legroom, but my feet were pretty much frostbitten at the end of the journey.
For my return, I'm at #3 on the list in the app, which is great because I haven't even checked in yet. Go figure.
For my return, I'm at #3 on the list in the app, which is great because I haven't even checked in yet. Go figure.
Dec 18, 2019, 2:02 pm
#66
Moderator: United Airlines
Join Date: Jun 2007
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Alright what do I do here? Dad and I are on GS sponsored upgrades waitlisted for our ewr-bom flight. Plat agent confirmed to my dad that he was #2 and I was #3 on the waitlist. However this morning I noticed my dad wasn't on the waitlist so I called UA and they apologized saying a system error caused him to be cut and they had to manually insert him back into the list as a global service sponsored upgrade. But now he's #10 while I've moved up to #2 . How do I fix this? He should be above me as he's a plat on a GS upgrade and Im a gold on a GS upgrade. I don't want to get upgraded if he's so far down. This route max 3-4 people clear, if that, and UA's system error caused him to drop so not sure what I can do now?
Dec 18, 2019, 2:02 pm
#67
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GG OVS is when one gets bumped due to an oversell of the cabin (in the cabin then moved to Y). Failure to upgrade (if that is what happen) is a different IMO and had not heard UA offering the GG OVS levels of compensation for those circustance. But if it is a failure to upgrade, I would expect something -- but not likely GG OVS levels.
Dec 18, 2019, 2:03 pm
#68
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Had a problem on Tuesday LAX-EWR. I was #1 on the list of 6, one person appeared to clear at the gate, and they weren't on the list in the app at all. 7A on the 752 was an interesting ride. Great legroom, but my feet were pretty much frostbitten at the end of the journey.
For my return, I'm at #3 on the list in the app, which is great because I haven't even checked in yet. Go figure.
For my return, I'm at #3 on the list in the app, which is great because I haven't even checked in yet. Go figure.
They're also now showing everyone who's eligible for upgrade, checked-in or not, which would be a nice feature if the lists were accurate.
Dec 18, 2019, 2:12 pm
#69
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
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Oh man UA, oh man.. guess that will have to do for sure.
Dec 18, 2019, 2:12 pm
#70
Join Date: May 2012
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Here is the feedback from UA 1K Voice: "I'll share your feedback with our internal teams to help improve our procedures and customer experience. In future, please verify any questions or concerns with the gate agent prior to boarding."
Dec 18, 2019, 2:45 pm
#71
Join Date: May 2011
Location: California
Programs: UA 1K/MM, HH Diamond
Posts: 246
My compensation for IAD-SFO upgrade mishap (someone occupied the supposedly empty seat) was $175 voucher as 1K.
Here is the feedback from UA 1K Voice: "#1[/URL] d2228] #1[/URL] d2228]I'll share your feedback with our internal teams to help improve our procedures and customer experience. In future, please verify any questions or concerns with the gate agent prior to boarding."
Here is the feedback from UA 1K Voice: "#1[/URL] d2228] #1[/URL] d2228]I'll share your feedback with our internal teams to help improve our procedures and customer experience. In future, please verify any questions or concerns with the gate agent prior to boarding."
Dec 18, 2019, 2:49 pm
#72
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My compensation for IAD-SFO upgrade mishap (someone occupied the supposedly empty seat) was $175 voucher as 1K.
Here is the feedback from UA 1K Voice: "I'll share your feedback with our internal teams to help improve our procedures and customer experience. In future, please verify any questions or concerns with the gate agent prior to boarding."
Here is the feedback from UA 1K Voice: "I'll share your feedback with our internal teams to help improve our procedures and customer experience. In future, please verify any questions or concerns with the gate agent prior to boarding."
Dec 18, 2019, 3:01 pm
#73
Join Date: Sep 2002
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More bizarre upgrade list activity
This flight is sold out in F, departs in 2 hours, but indicates only 2 of 12 checked in (2 hours ago, it was 3 checked in). I doubt it. When I applied 20 points, I moved from 19 to 21 on the upgrade list.
Dec 18, 2019, 3:09 pm
#74
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. There are at least four blocked seats, and possibly more. Every A319 with three rows of F seats is having four seats blocked to the gate, to avoid issues if they have to swap in a replacement A319 with two rows of F.
Dec 18, 2019, 3:12 pm
#75
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It's not sold out in F. It's "Full" in F. Big difference. . There are at least four blocked seats, and possibly more. Every A319 with three rows of F seats is having four seats blocked to the gate, to avoid issues if they have to swap in a replacement A319 with two rows of F.
. There are at least four blocked seats, and possibly more. Every A319 with three rows of F seats is having four seats blocked to the gate, to avoid issues if they have to swap in a replacement A319 with two rows of F.