Originally Posted by
cricketer
Had a problem on Tuesday LAX-EWR. I was
#1 on the list of 6, one person appeared to clear at the gate, and they weren't on the list in the app at all. 7A on the 752 was an interesting ride. Great legroom, but my feet were pretty much frostbitten at the end of the journey.
For my return, I'm at
#3 on the list in the app, which is great because I haven't even checked in yet. Go figure.
The upgrade lists have definitely been broken since the PlusPoints change. I would continue to write UA every time, because they either need to fix this (preferred) or hide the lists (not preferred at all, but better than an inaccurate list being displayed).
They're also now showing everyone who's eligible for upgrade, checked-in or not, which would be a nice feature if the lists were accurate.