Dec 14, 2019, 11:09 am
Last edit by: WineCountryUA
related thread: Upgrade list showing before T-24? -- new display?? buggy??
Upgrade waitlist / display / clearing issues since PlusPoints changeover
Dec 16, 2019, 9:51 am
#46
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Skipped (Not enough points)
I just spent 20 min with a web support person. This person assured me that I should not worry about "
Skipped (Not enough points)" display error (on App, "Upgrade - Skipped (InsufficientCredits")). On my reservation, the upgrade request was correct (1K agent said the same thing before she transferred me to web support), but my name is not on the visual upgrade standby list on App (by changing date on my phone to travel date and search for flight status). There is another list that we do not see but he said that my name is there. Anyway, he would send another request to IT department. If this display error disappears, I will update my post.
I will just to check the RN and PZ spaces every day and call 1K lines if not automatically cleared.
Skipped (Not enough points)" display error (on App, "Upgrade - Skipped (InsufficientCredits")). On my reservation, the upgrade request was correct (1K agent said the same thing before she transferred me to web support), but my name is not on the visual upgrade standby list on App (by changing date on my phone to travel date and search for flight status). There is another list that we do not see but he said that my name is there. Anyway, he would send another request to IT department. If this display error disappears, I will update my post.I will just to check the RN and PZ spaces every day and call 1K lines if not automatically cleared.
Dec 16, 2019, 11:27 am
#47
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
The visual list
I talked to a Web support person for 20 min today. He told me that there is another list with my name listed although there is a display error on my reservation ("Upgrade - Skipped"). My name is not on the visual list, however. He sent IT department for this bug fix. I would not trust the visual list completely at this point of PlusPoint upgrade system.
Dec 16, 2019, 11:59 am
#48
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
I talked to a Web support person for 20 min today. He told me that there is another list with my name listed although there is a display error on my reservation ("Upgrade - Skipped"). My name is not on the visual list, however. He sent IT department for this bug fix. I would not trust the visual list completely at this point of PlusPoint upgrade system.
Dec 16, 2019, 1:02 pm
#49
Join Date: Dec 2002
Location: SFO
Posts: 3,942
It may still have some bugs, but I think they're moving in the right direction. I like being able to see the list before check-in. I do occasionally get upgrades, but this feature will enable me to better know if it might be a good idea to purchase an upgrade if I really want that seat.
By using the date trick on my phone, I just checked a flight in March where my wife and I are waitlisted for I (domestic portion of an international I-class trip), and sure enough we show up as #1 and #2 , with no one else on the list. Kind of a cool trick!
By using the date trick on my phone, I just checked a flight in March where my wife and I are waitlisted for I (domestic portion of an international I-class trip), and sure enough we show up as #1 and #2 , with no one else on the list. Kind of a cool trick!
Dec 16, 2019, 1:06 pm
#50
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
I'm not expecting anything, but I have noticed that this particular flight often does open up with I availability a week or so before travel. So our chances aren't bad. It's a short flight, so no big deal if we don't clear.
Dec 16, 2019, 2:03 pm
#51
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
I talked to a Web support person for 20 min today. He told me that there is another list with my name listed although there is a display error on my reservation ("Upgrade - Skipped"). My name is not on the visual list, however. He sent IT department for this bug fix. I would not trust the visual list completely at this point of PlusPoint upgrade system.
In other words, you could be number #1 on the list, but if someone's PNR glitched, then you could actually be a couple of rows lower..?
Dec 16, 2019, 2:14 pm
#52
Join Date: Jun 2014
Programs: UA MM
Posts: 4,130
Similar issue. My parents' PNR got split and only one of them is showing on flight status list. Called to confirm that they were both on the list and was told, after some research and calls, that they both were on the list, BUT the web and airport lists are different?
In other words, you could be number #1 on the list, but if someone's PNR glitched, then you could actually be a couple of rows lower..?
In other words, you could be number #1 on the list, but if someone's PNR glitched, then you could actually be a couple of rows lower..?
Dec 16, 2019, 2:31 pm
#53
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
Check their reservations on the UA website to make sure both are listed as "upgrade requested". As I mentioned elsewhere, when my wife and I had our PNR split by UA, they only kept the upgrade request for one of us with the other going to "CPU eligible". Took the 1K desk a while to get it fixed.
Dec 17, 2019, 11:26 pm
#54
Join Date: Feb 2004
Posts: 518
Recently I was #2 on the waitlist of a TPAC flight as displayed by the app. The upgrade was requested with a GPU but on 12/4 the GPU was converted to 40 +points so the upgrade was waitlisted with 40 +points. The flight went out with 3 empty business class seats and I was not upgraded.
Dec 18, 2019, 12:06 am
#55
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Recently I was #2 on the waitlist of a TPAC flight as displayed by the app. The upgrade was requested with a GPU but on 12/4 the GPU was converted to 40 +points so the upgrade was waitlisted with 40 +points. The flight went out with 3 empty business class seats and I was not upgraded.
Dec 18, 2019, 12:17 am
#56
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Dec 18, 2019, 11:30 am
#57
Join Date: Feb 2004
Posts: 518
Dec 18, 2019, 11:33 am
#58
Join Date: Feb 2004
Posts: 518
Yes a 772 in old config. App said booked to 49+1 blocked, and later 46+1 blocked when the cabin doors were closed. Seat map showed 3 J empty seats and my friend in the front cabin confirmed that 3 seats were indeed empty. I actually asked the flight attendant before we pushed back from the gate, but he said that there was nothing he could do if the gate agents did not clear my upgrade.
Dec 18, 2019, 11:49 am
#59
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
Yes a 772 in old config. App said booked to 49+1 blocked, and later 46+1 blocked when the cabin doors were closed. Seat map showed 3 J empty seats and my friend in the front cabin confirmed that 3 seats were indeed empty. I actually asked the flight attendant before we pushed back from the gate, but he said that there was nothing he could do if the gate agents did not clear my upgrade.
Seems a bit thin compared to the downgrade comp schedule.
Dec 18, 2019, 12:04 pm
#60
Join Date: May 2011
Location: California
Programs: UA 1K/MM, HH Diamond
Posts: 246
I just spent 20 min with a web support person. This person assured me that I should not worry about " Skipped (Not enough points)" display error (on App, "Upgrade - Skipped (InsufficientCredits")). On my reservation, the upgrade request was correct (1K agent said the same thing before she transferred me to web support), but my name is not on the visual upgrade standby list on App (by changing date on my phone to travel date and search for flight status). There is another list that we do not see but he said that my name is there. Anyway, he would send another request to IT department. If this display error disappears, I will update my post.
I will just to check the RN and PZ spaces every day and call 1K lines if not automatically cleared.
Skipped (Not enough points)" display error (on App, "Upgrade - Skipped (InsufficientCredits")). On my reservation, the upgrade request was correct (1K agent said the same thing before she transferred me to web support), but my name is not on the visual upgrade standby list on App (by changing date on my phone to travel date and search for flight status). There is another list that we do not see but he said that my name is there. Anyway, he would send another request to IT department. If this display error disappears, I will update my post.I will just to check the RN and PZ spaces every day and call 1K lines if not automatically cleared.