Jan 17, 2020, 6:38 pm
Last edit by: WineCountryUA
Archive thread -- Active thread is United Polaris - New Business Class seats & inflight service -- 3+ years after Intro
United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Official Polaris Lounge Access Rules are here: Polaris Lounge Access Rules
United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.
*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."
Seat Chart.
Press release: http://www.prnewswire.com/news-relea...300278706.html
NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.
Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.
"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."
Path-Breaking Design
In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.
Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.
In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
Elevated Dining Experience
Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.
The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.
Raising The Bar With United Polaris Business Class Lounges
United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.
The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.
United Polaris Introduction
United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.
United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.
More information on the United Polaris business class can be found at united.com/Polaris.
** Flights with pajama service (for both directions)
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
United website - Explore: http://view.ceros.com/united/polaris-business-class/p/1
from UA's Facebook stream
Only customers traveling in United Polaris business class or United Polaris Global First on international flights and customers in Star Alliance international first or business class cabins on flights longer than six hours will have access to the United Polaris Lounge.
United Polaris Business and Polaris First pax may access the Polaris lounge at connecting airports and their final destination within 24 hours of departure or arrival.
*A international J and F pax may only access the Polaris lounge at the departure airport. For purposes of Polaris lounge access, Canada, the Caribbean, Central America, and Guam are excluded from the definition of "international."
Seat Chart.
Press release: http://www.prnewswire.com/news-relea...300278706.html
NEW YORK, June 2, 2016 /PRNewswire/ -- With the aspiration of making weary business travel a relic of the past, United Airlines today unveiled its all-new United Polaris business class, the airline's most significant product transformation in more than a decade, featuring a reimagined, sleep-enhancing, departure-to-landing experience for intercontinental travelers.
Named after the North Star, United Polaris is the shining new star of business class travel that flyers can turn to for a tranquil and restful journey.
"United Polaris will change the game in international business travel with an exceptional level of relaxation and comfort throughout our customers' journeys," said Oscar Munoz, president and CEO of United. "This completely reconceived experience exemplifies the new spirit of United and the innovation, excitement and operational momentum across our airline."
Path-Breaking Design
In setting out to create a transformative business class experience, United chose to outfit its widebody fleet with a custom-designed, exclusive-to-United seat, rather than select an option already in the marketplace. Designed in partnership with Acumen Design Associates and PriestmanGoode and manufactured by Zodiac Seats United Kingdom, each United Polaris seat will offer direct access to the aisle, 180-degree flat-bed recline and up to 6 foot 6 inches of bed space.
Crafted as individual, forward-facing, suite-like pods, each customer's personal suite will feature a "Do Not Disturb" sign, mood lighting, one-touch lumbar support, several storage areas, multiple surfaces for simultaneous working and dining, a 16-inch high-definition entertainment screen and, for seats in the center of the cabin, electronic privacy dividers. Complementing the new seats, United and PriestmanGoode have also conceived an all-new look for the United Polaris cabins.
In rethinking the international business class experience, United conducted more than 12,000 hours of research, and sleep emerged as the single most important priority for international business class travelers. United Polaris' path-breaking design and sleep-enhancing focus was inspired and informed by insights from hundreds of customers and employees, inflight product simulations and more than 100 product evaluations.
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours**. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
Elevated Dining Experience
Upon boarding their flight, each United Polaris customer will be welcomed with a pre-departure beverage of his or her choice and gourmet chocolate. While in the air, customers will enjoy regionally influenced in-flight menus updated seasonally, developed in partnership with The Trotter Project and its critically recognized chefs, including Bill Kim of acclaimed Chicago restaurants Urbanbelly, bellyQ and Belly Shack.
The airline will offer an upgraded wine experience, with the highest-quality options curated exclusively by United's Master Sommelier. Inflight service will also include made-to-order signature ice cream sundaes, a dessert cart with a variety of petit dessert options, chocolate truffles and wine flights. On daytime flights longer than eight hours and on all flights longer than 12 hours, hot mid-flight snacks such as lobster macaroni and cheese will be available.
Raising The Bar With United Polaris Business Class Lounges
United will also open an exclusive portfolio of United Polaris business class lounges in nine locations around the world – the only lounge of its kind offered by a U.S. airline to business class customers – that will feature custom-designed chairs, private daybeds, spa-like showers and chef-inspired hot meals served in a boutique restaurant setting so customers can refresh and dine before boarding their planes. Premium sparkling wines and spirits, refreshing snacks and bottled water will also be offered.
The first new United Polaris lounge will open at Chicago O'Hare International Airport on Dec. 1, 2016. Lounges in eight other locations – Los Angeles, San Francisco, Houston, New York/Newark, Washington Dulles, Tokyo Narita, Hong Kong and London Heathrow – will follow in 2017.
United Polaris Introduction
United will begin to introduce United Polaris on Dec. 1, 2016, with the new inflight food and beverage experience, new custom bedding from Saks Fifth Avenue, new amenity kits and the new United Polaris lounge in Chicago. The United Polaris business class seat will first take flight in December on Boeing 777-300ER aircraft and subsequently on Boeing 787-10 and Airbus A350-1000 aircraft, as well as on Boeing 767-300 and 777-200 retrofits.
United Polaris will serve business class customers flying the U.S. airline industry's most global route network, reaching more than 330 destinations in more than 50 countries.
More information on the United Polaris business class can be found at united.com/Polaris.
[From [email][email protected] 11/15/2016]
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.
Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
Starting December 1, 2016, United Polaris Business Class service will replace United BusinessFirst service on international flights, and United Polaris Global First service will replace the current United Global First service.
Between 2017 to 2019 eight additional United Polaris lounges will open at EWR, HKG, IAD, IAH, LAX, LHR, NRT and SFO. We do not have the exact opening dates at this time. A scheduling announcement will be forthcoming.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
{Similar Threads:
Polaris Lounge Roadmap 2017-2018 (wiki) (thread)
Polaris lounge ORD - opened 01 Dec 2016 (wiki) (thread)
SFO Lounge changes? Which will become Polaris? Shower options?(wiki) (thread)
United Polaris-New Business Class seats & inflight service and new Polaris Lounges(wiki) (thread)}
United Polaris - New Business Class seats & inflight service {Archive}
Jul 7, 2018, 12:32 pm
#4201
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
They passed out too many different kinds of blankets in the beginning. I had no idea what to do with the extras--they ended up taking a lot of space in the overhead. Would like to see more cocktail offerings in ERW like ORD has, but not a big deal. Moet and Chandon and Veuve Clicquot champagne--don't see how you can expect better in a C lounge.
They still have the two different types of blankets. But they used to have a big pillow and a small pillow (in addition to the gel pillow on request). The small pillow was enhanced out after a few months. Sad part is that I liked it better than the gel pillow but I make do with the gel pillow as I need two pillows to sleep.
Jul 7, 2018, 1:25 pm
#4202
Join Date: Apr 2008
Location: RDU
Posts: 5,242
Unfortunately, the Veuve Clicquot was enhanced out of ORD when they opened the next Polaris Lounge. And the rose Moet and Chandon a long time before that.
They still have the two different types of blankets. But they used to have a big pillow and a small pillow (in addition to the gel pillow on request). The small pillow was enhanced out after a few months. Sad part is that I liked it better than the gel pillow but I make do with the gel pillow as I need two pillows to sleep.
They still have the two different types of blankets. But they used to have a big pillow and a small pillow (in addition to the gel pillow on request). The small pillow was enhanced out after a few months. Sad part is that I liked it better than the gel pillow but I make do with the gel pillow as I need two pillows to sleep.
Jul 7, 2018, 1:31 pm
#4203
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
I don't know if you can purchase Veuve Clicquot in UCs as I never did purchase any drinks in the UCs. But a normal passenger in a normal UC does not get champagne in UCs. I don't know if GS passengers get champagne in the cordoned off areas that were (or still are) available to them in some UCs. I think those cordoned off areas were also available for International Long Haul First Class passengers. But the Polaris Lounges don't have a special area for First Class International Long Haul passengers.
Jul 7, 2018, 4:59 pm
#4204
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
Me as well. Regressing
Jul 7, 2018, 7:31 pm
#4205
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,220
Well, I tend to disagree, and I’ve flown it much more than that (just saying that as a point of reference since you did). Things are slowing evolving back to the old tired UA service...
-Jaded flight attendants.
-Horrible, sparse mid-flight snack bars.
-No snacks actually listed on the menu anymore.
-No guarantees that the wine list is accurate.
-FAs doing the disappearing act for several hours at a time.
-Often no recognition of GS status, asking for second choices (out of ignorance, not polite strategy)
-On more than a few occasions, no predeparture beverage besides OJ, water or champagne (happened to me today).
-Wine flights not being consistently offered.
-Loss of the whiskey bar at the ORD Polaris lounge.
-No clear food menu to order from at the ORD lounge.
-No chocolates anymore on the flights? Just started noticing this.
Just a list off the top of my head.
Sorry for the rant. There are a lot of good things happening, but service is absolutely eroding from the original promise. I’m on a bad streak recently.
-Jaded flight attendants - my flight's FA's seemed pretty good and attentive, some more than others. No one in my zone was particularly grumpy or problematic
-Horrible, sparse mid-flight snack bars - agreed - some no-name potato chips, chocolate covered nuts, gummy bears, and that was it. I asked about cold sandwiches and was told they were discontinued for pax service and were given to the crew for meals, but she offered to get me one - later the rest of the sandwiches turned up at the bar, so either she was mistaken, or the crew agreed they tasted pretty bad (which they did) and decided to dump them on the passengers
-No snacks actually listed on the menu anymore - agree, but the tomato soup/grilled cheese was offered on request
-No guarantees that the wine list is accurate - I didn't check
-FAs doing the disappearing act for several hours at a time - my crew seemed to be out and about pretty regularly and did respond to a call button press
-Often no recognition of GS status, asking for second choices (out of ignorance, not polite strategy) - I am not GS but 1K - I was not asked to provide a second choice, but the pax behind me were, so I assume they were neither GS nor 1K
-On more than a few occasions, no predeparture beverage besides OJ, water or champagne (happened to me today) - agree - my flight was water, juice or champagne or nothing
-Wine flights not being consistently offered - not offered on my flight from what I could tell
-No chocolates anymore on the flights? Our chocolates were delivered with "breakfast" - first, who eats breakfast at 5pm, and second, who eats chocolates after an omelet?
Jul 7, 2018, 8:26 pm
#4206
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Jul 8, 2018, 5:54 am
#4208
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Jul 8, 2018, 11:46 am
#4209
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Jul 8, 2018, 2:59 pm
#4211
Join Date: Jun 2015
Location: BOS
Programs: UA 1k
Posts: 141
I've flown Polaris three times to China this year after a bit of a hiatus and have to agree with "regression" comment. The planes have not gotten any better from the east coast. ORD->HKG is still 2-4-2 seating, Polaris or not. There used to be a real mid flight food service which was quite nice and welcome on the 16 hours from EWR->HKG.. The current mid flight snacks are pathetic: left over from the dinner desert, a bag of chips or pretzels or a 0.50c Styrofoam cup of instant Ramen. In April they still had a few finger sandwiches but apparently these have also disappeared.
The new 777 planes from SFO->HKG sure are nice in J, but the economy experience with 3-4-3 seating is absolutely horrible. Sitting at an angle for 14 hours is terrible. So unless it's paid J or a guaranteed upgrade, this route is out.
What's baffling is the really low quality of the food. It's not just "only chips and ramen" but really cheap chips and cheap ramen. In the Polaris buffet at EWR the only meat dish I've seen is a chicken parm which is bone dry and chewy as a piece of cardboard. The rest of the selection is extremely pedestrian: potato salad, chips with hummus, a few leaves of lettuce. Very nice presentation but it felt like extremely low quality and cheap.
In my experience the Polaris lounge at EWR is far inferior to the LH Senator lounges, ANA, Thai & SQ. It's sure better than the United Club, but that's an easy bar to meet :-)
The new 777 planes from SFO->HKG sure are nice in J, but the economy experience with 3-4-3 seating is absolutely horrible. Sitting at an angle for 14 hours is terrible. So unless it's paid J or a guaranteed upgrade, this route is out.
What's baffling is the really low quality of the food. It's not just "only chips and ramen" but really cheap chips and cheap ramen. In the Polaris buffet at EWR the only meat dish I've seen is a chicken parm which is bone dry and chewy as a piece of cardboard. The rest of the selection is extremely pedestrian: potato salad, chips with hummus, a few leaves of lettuce. Very nice presentation but it felt like extremely low quality and cheap.
In my experience the Polaris lounge at EWR is far inferior to the LH Senator lounges, ANA, Thai & SQ. It's sure better than the United Club, but that's an easy bar to meet :-)
Jul 8, 2018, 5:06 pm
#4212
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I've flown Polaris three times to China this year after a bit of a hiatus and have to agree with "regression" comment. The planes have not gotten any better from the east coast. ORD->HKG is still 2-4-2 seating, Polaris or not. There used to be a real mid flight food service which was quite nice and welcome on the 16 hours from EWR->HKG.. The current mid flight snacks are pathetic: left over from the dinner desert, a bag of chips or pretzels or a 0.50c Styrofoam cup of instant Ramen. In April they still had a few finger sandwiches but apparently these have also disappeared.
The new 777 planes from SFO->HKG sure are nice in J, but the economy experience with 3-4-3 seating is absolutely horrible. Sitting at an angle for 14 hours is terrible. So unless it's paid J or a guaranteed upgrade, this route is out.
What's baffling is the really low quality of the food. It's not just "only chips and ramen" but really cheap chips and cheap ramen. In the Polaris buffet at EWR the only meat dish I've seen is a chicken parm which is bone dry and chewy as a piece of cardboard. The rest of the selection is extremely pedestrian: potato salad, chips with hummus, a few leaves of lettuce. Very nice presentation but it felt like extremely low quality and cheap.
In my experience the Polaris lounge at EWR is far inferior to the LH Senator lounges, ANA, Thai & SQ. It's sure better than the United Club, but that's an easy bar to meet :-)
The new 777 planes from SFO->HKG sure are nice in J, but the economy experience with 3-4-3 seating is absolutely horrible. Sitting at an angle for 14 hours is terrible. So unless it's paid J or a guaranteed upgrade, this route is out.
What's baffling is the really low quality of the food. It's not just "only chips and ramen" but really cheap chips and cheap ramen. In the Polaris buffet at EWR the only meat dish I've seen is a chicken parm which is bone dry and chewy as a piece of cardboard. The rest of the selection is extremely pedestrian: potato salad, chips with hummus, a few leaves of lettuce. Very nice presentation but it felt like extremely low quality and cheap.
In my experience the Polaris lounge at EWR is far inferior to the LH Senator lounges, ANA, Thai & SQ. It's sure better than the United Club, but that's an easy bar to meet :-)
Yes, J is nicer on Polaris, E+/E is worse. Careful planning is required in order to avoid sitting in E.
Have you tried the sit-down dining? If you're looking for meat dishes, I assure you they exist on the dining menu.
Jul 8, 2018, 6:03 pm
#4213
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
---Hasn't been my experience.
---Agree with this. I usually eat in the lounge and save my flight meal for later in the flight so I don't use them, but that seems to be true.
---OK, but is that important?
---Haven't directly compared on most flights but the few times I did it was right.
---I've had no issue with this, though I sleep a lot.
---I don't think they've ever offered them (since the first 6 months), but I have ALWAYS asked (even when I'm not eating the first meal) and it was provided. I'm fine with asking so this isn't a big deal IMO.
---Yeah that sucks.
---I've always been provided a menu. Not sure what you mean here.
---Haven't noticed this. They were on my last (EWR) flight
Interesting. Having just been to several Senator lounges last month, I'd say (and was thinking at the time) exactly the opposite: "LH has a lot of catching up to do now in C." HAHA... to each his own I guess.
Last edited by WineCountryUA; Jul 8, 2018 at 6:24 pm Reason: repaired quote / formating
Jul 8, 2018, 9:27 pm
#4214
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
In the Polaris buffet at EWR the only meat dish I've seen is a chicken parm which is bone dry and chewy as a piece of cardboard. The rest of the selection is extremely pedestrian: potato salad, chips with hummus, a few leaves of lettuce. Very nice presentation but it felt like extremely low quality and cheap.
Okay, I'm calling this one. While I was disappointed with various aspects of the Polaris lounge, there's no TG J lounge in the world in the same class as Polaris. Nor have I ever been in an SQ or NH J lounge that I feel compares. I have been in a number of SEN lounges that I felt had a better buffet.
Jul 8, 2018, 9:37 pm
#4215
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
The LH lounge at LHR is better than the ones at FRA, though the last time I was there, it seemed like they were showing videos on the monitors about a renovation? Or maybe I misinterpreted it.
But weird that the one at LHR is better than the ones in FRA.
But weird that the one at LHR is better than the ones in FRA.