Why aren't UA execs ashamed when Ethiopian Airlines have better meals in coach?
#61
Join Date: Sep 2013
Location: DXB / KUO
Programs: AY, SQ, EK
Posts: 858
Compare that with Ethiopian, which is owned by the government. I don't know what their operating principles are. Profit may not be #1, and growth in profit almost certainly is not. In fact, it may not even be required to turn a profit at all. As a government institution, perhaps its mandate is to operate efficiently in order to grow the overall economy, and not generate a direct profit. I have no idea. But it's certainly very different than UA's raison d'être.
https://www.ethiopianairlines.com/co...rmance-reports
https://www.ethiopianairlines.com/co...se/detail/1000
" During the 2017/18 fiscal year:
- Ethiopian introduced additional +14 new aircraft, more than one aircraft per month;
- The airline opened 8 new international destinations, namely Geneva (Switzerland), Chicago (USA), Bahrain, Kaduna (Nigeria), Buenos Aires (Argentina), Kisangani and Mbuji-Mayi (Democratic Republic of Congo) and Nosy-Be (Madagascar);
- The number of passengers carried grew by +21% topping the 10 million mark for the first time in the airline’s history and reaching 10.6 million passengers;
- Freight carried grew by +18% from previous fiscal year to attain 400,339 tons;
- Operating revenue grew by +43% from previous fiscal year to culminate at 89.1 billion Ethiopian birr (ETB);
- Net profit stood at 6.8 billion ETB."
#62
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,613
When Apple is buying half of your Polaris seats, why be concerned with any other customers?
I've had better overall service in SQ Y on a 3hr flight then I've had in Polaris on a 10+ hr flight - I don't think UA execs care - these people are not cut from the same cloth as Kelleher - they only care about metrics that drive the stock price and remaining in the good graces of their analysts. Leaders like Kelleher didn't care about Wall Street, they knew the right way to run a business was to create and sell a differentiated product people wanted, treat employees like gold and empower them with the responsibility to treat customers like gold. The business will do well, money is made, the stock price increases, metrics be damned..
I've had better overall service in SQ Y on a 3hr flight then I've had in Polaris on a 10+ hr flight - I don't think UA execs care - these people are not cut from the same cloth as Kelleher - they only care about metrics that drive the stock price and remaining in the good graces of their analysts. Leaders like Kelleher didn't care about Wall Street, they knew the right way to run a business was to create and sell a differentiated product people wanted, treat employees like gold and empower them with the responsibility to treat customers like gold. The business will do well, money is made, the stock price increases, metrics be damned..
#63
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Topic Check
Believe the point of the OP was commenting on the state of UA's economy food, using ET as a comparison. As this is the UA forum, let's focus on UA as the topic of discussion.
Those wishing to have an in-depth discussion of ET are invited to check out Other Middle Eastern and African Airlines where ET is discussed.
So, let re-focus on UA.
WineCountryUA
UA coModerato
Believe the point of the OP was commenting on the state of UA's economy food, using ET as a comparison. As this is the UA forum, let's focus on UA as the topic of discussion.
Those wishing to have an in-depth discussion of ET are invited to check out Other Middle Eastern and African Airlines where ET is discussed.
So, let re-focus on UA.
WineCountryUA
UA coModerato
#65
Join Date: Nov 2017
Posts: 3,359
Taking all of this into account, it's unfare to compare UA to the likes of ET or even SA. It would be one thing if you compared UA INTL Y meals to, say LH, SQ or QF. I suspect if you do you'll soon realize that they too may not come up to your strict standards.
Safe Travels,
James
#66
Join Date: Nov 2017
Posts: 3,359
Can anyone name a large international airline in the top 15 that offer a better Y international meal service than UA? Would be interested to hear either way!
-James
-James
Last edited by WineCountryUA; Jan 16, 2019 at 1:36 am Reason: OT content removed
#67
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I join with others that implying Ethiopian in the thread title should have worst food is very wrong.
Regardless, I've flown a lot of airlines, domestic and international flag carriers in economy, and I can't claim any had "good" food in economy - some had "better" food than others, but any experienced FT flier should know if possible, bring your own food in economy,
Regardless, I've flown a lot of airlines, domestic and international flag carriers in economy, and I can't claim any had "good" food in economy - some had "better" food than others, but any experienced FT flier should know if possible, bring your own food in economy,
#68
Join Date: Nov 2017
Posts: 3,359
I join with others that implying Ethiopian in the thread title should have worst food is very wrong.
Regardless, I've flown a lot of airlines, domestic and international flag carriers in economy, and I can't claim any had "good" food in economy - some had "better" food than others, but any experienced FT flier should know if possible, bring your own food in economy,
Regardless, I've flown a lot of airlines, domestic and international flag carriers in economy, and I can't claim any had "good" food in economy - some had "better" food than others, but any experienced FT flier should know if possible, bring your own food in economy,
That being said, an argument could be made that the BoB food tends to be better than the Y food you get on many international routes. I recall recently flying AC from SFO to YYZ and they had a Freshii wrap onboard that was pretty good (and healthy)! Also realize, if you're ever fortunate enough to fly an airline that lists the calorific content of their food (i.e. NH and SQ) you'll soon realize that one of those meals could set you back 1,000 calories or more! Now I know why people order the special meals! With those types of meals and sedentary lifestyle, who needs the gym
-James
#70
Join Date: Nov 2017
Posts: 3,359
Also having flown Norwegian I really can't understand what all the fuss is about. At this point (ex-Europe) I can fly Norwegian or UA to SFO for $300 USD return. In the former seat selection, check bags, meals, priority boarding, lounge access, etc. is all extra. With UA it's all free!
What will be interesting is to see what the food will be like in Premium Coach when that launches in March!
-James
What will be interesting is to see what the food will be like in Premium Coach when that launches in March!
-James
#72
Join Date: Feb 2011
Location: Washington DC
Programs: UA Premier 1K, Marriott Platinum, Hilton Diamond, Hertz President's Circle
Posts: 43
Why aren't UA execs ashamed when Ethiopian Airlines have better meals in coach?
Almost all of my UA flights are long haul TPAC flights. My most two recent flights are SFO-NRT-SFO.
Well... imagine my surprise when I flew Ethiopian Airlines for the first time on a similar 5000-mile flight.
The coach meals that I had had better presentation, better quantity and better taste... (compared directly to the UA meals that I'm used to on flights of similar length)
Sorry... end of rant...
Almost all of my UA flights are long haul TPAC flights. My most two recent flights are SFO-NRT-SFO.
Well... imagine my surprise when I flew Ethiopian Airlines for the first time on a similar 5000-mile flight.
The coach meals that I had had better presentation, better quantity and better taste... (compared directly to the UA meals that I'm used to on flights of similar length)
Sorry... end of rant...
Having said that, ET business class has much better food that UA Polaris. They serve you fresh injera in ET business class, unlike the tasteless bread you get on Polaris.
#73
Join Date: Dec 2009
Location: ORD
Posts: 870
This is not just UA, all US based airlines. You can't compare them with other world airlines. In the US, it's a race to the bottom. They keep cutting services, making gigantic profits, and throwing toddler tantrums that the other airlines are subsidized by governments.I have learned my lesson. I fly UA only for domestic these days.
#74
Join Date: Jan 2013
Location: SYD
Programs: UA, QF, VA
Posts: 90
Why aren't UA execs ashamed when Ethiopian Airlines have better meals in coach?
Almost all of my UA flights are long haul TPAC flights. My most two recent flights are SFO-NRT-SFO.
Well... imagine my surprise when I flew Ethiopian Airlines for the first time on a similar 5000-mile flight.
The coach meals that I had had better presentation, better quantity and better taste... (compared directly to the UA meals that I'm used to on flights of similar length)
Sorry... end of rant...
Almost all of my UA flights are long haul TPAC flights. My most two recent flights are SFO-NRT-SFO.
Well... imagine my surprise when I flew Ethiopian Airlines for the first time on a similar 5000-mile flight.
The coach meals that I had had better presentation, better quantity and better taste... (compared directly to the UA meals that I'm used to on flights of similar length)
Sorry... end of rant...
#75
Join Date: Feb 2015
Programs: united
Posts: 1,636
UA is selling LAX-HKG in Y for $600 roundtrip. Why would it surprise anyone that you aren't going to get much in the way of service at that fare? Indeed, you get a lot more in some respects than you used to, such as IFE with tons of movies, TV, and games, and adjustable headrests.
Premium Economy is sold at the same price point, in inflation adjusted dollars, as international Y was in the past. And you get a comfortable seat and better meals at that price.