Premium Plus (Premium Economy) seats and Experience
Feb 25, 2019, 2:44 am
#271
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,616
This alone will drive my purchase of a PP seat. I absolutely hate the sardine effect of a 10-across Y seating arrangement, and will purchase PP whenver I can.
Feb 25, 2019, 9:14 am
#272
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,423
Mar 1, 2019, 10:53 am
#273
Join Date: Oct 2014
Location: SFO
Posts: 2
I was lucky enough to snag a Premium Plus seat on my NRT-SFO flight about a month ago. A few days before my flight, I noticed there was an equipment swap, and I quickly switched my seat. I was on an award ticket booked into E-, so I'm not exactly sure how the system let me switch to P+, since I currently don't have UA status, but I definitely wasn't complaining!
Pros:
- The seat was super comfortable, and much better than PE products on other airlines I've flown. Lots of legroom! Even though I was in a middle seat, I never felt cramped (I'm 5'10). I'm one of those who has a hard time sleeping on planes, but I was able to get a good couple hours rest.
- IFE is very sleek, large screen, easy to navigate.
A few quibbles:
- The sound cut out of the IFE about an hour before arrival. My neighbor seemed to have the same problem. FAs were busy with meal service, so I didn't feel it was worth bothering them.
- Meals were typical economy food, nothing memorable.
- Not a lot of under seat storage. I had a small travel bag, and that basically took up the whole space.
Overall, I enjoyed the product. Seat comfort is important to me, and I felt UA delivered on that. UA is never going to win on service, so as long as they maintain a good hard product, I will continue to fly them.
Pros:
- The seat was super comfortable, and much better than PE products on other airlines I've flown. Lots of legroom! Even though I was in a middle seat, I never felt cramped (I'm 5'10). I'm one of those who has a hard time sleeping on planes, but I was able to get a good couple hours rest.
- IFE is very sleek, large screen, easy to navigate.
A few quibbles:
- The sound cut out of the IFE about an hour before arrival. My neighbor seemed to have the same problem. FAs were busy with meal service, so I didn't feel it was worth bothering them.
- Meals were typical economy food, nothing memorable.
- Not a lot of under seat storage. I had a small travel bag, and that basically took up the whole space.
Overall, I enjoyed the product. Seat comfort is important to me, and I felt UA delivered on that. UA is never going to win on service, so as long as they maintain a good hard product, I will continue to fly them.
Mar 1, 2019, 11:12 am
#274
Join Date: Oct 2013
Programs: UA 1K, Marriott Gold, Hyatt Plat, GE/TSAPre
Posts: 251
I believe this is because the PE product hasn't actually launched yet. The hard product (seats) are in place, but the soft product (e.g. meals) isn't being delivered yet.
Glad to hear the seat was good! Looking forward to hearing about how the food differs from Economy - my first flight in PE isn't for a few months yet.
Glad to hear the seat was good! Looking forward to hearing about how the food differs from Economy - my first flight in PE isn't for a few months yet.
Mar 1, 2019, 3:09 pm
#275
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 891
I didn't get to sit in any bulkhead seats, so no personal experience. However, based on what I could see, they extend from underneath the seat and thus, bulkheads would likely be a better place to sit for tall people because they wouldn't be in your way and hitting your shins.
They are attached to the legrests. You can flip them down so they're perpendicular to the legrests, which itself can be angled... maybe 30 degrees or so? By pressing a button, you can push the footrests down (think of it as extending the length of the legrests).
IMO not being shoulder to shoulder with your neighbor makes a massive difference over E+ (I'm short and normal-sized). Though I didn't get any sleep on a TPAC, I didn't feel utterly defeated at the end of the flight.
The IFE UI got a major overhaul. It's really sleek and responsive. The screens are large, and the seats came with headphones that seemed to have some passive noise reduction by virtue of them cupping the ears a bit.
The crew on my flight today (UA808) were really giddy over the new seats, and were eager to try out some of special procedures on them (like collapsing the armrests or removing the seat cover), and pointing out to passengers the location of the charging ports, etc.
A common theme I'm seeing in the few times I've rode in that cabin is that it's not obvious enough how to use the seat controls - seat position, popping out the tray table, or releasing the bulkhead IFE monitors (the button is TINY!).
IMO not being shoulder to shoulder with your neighbor makes a massive difference over E+ (I'm short and normal-sized). Though I didn't get any sleep on a TPAC, I didn't feel utterly defeated at the end of the flight.
The IFE UI got a major overhaul. It's really sleek and responsive. The screens are large, and the seats came with headphones that seemed to have some passive noise reduction by virtue of them cupping the ears a bit.
The crew on my flight today (UA808) were really giddy over the new seats, and were eager to try out some of special procedures on them (like collapsing the armrests or removing the seat cover), and pointing out to passengers the location of the charging ports, etc.
A common theme I'm seeing in the few times I've rode in that cabin is that it's not obvious enough how to use the seat controls - seat position, popping out the tray table, or releasing the bulkhead IFE monitors (the button is TINY!).
I believe this is because the PE product hasn't actually launched yet. The hard product (seats) are in place, but the soft product (e.g. meals) isn't being delivered yet.
Glad to hear the seat was good! Looking forward to hearing about how the food differs from Economy - my first flight in PE isn't for a few months yet.
Glad to hear the seat was good! Looking forward to hearing about how the food differs from Economy - my first flight in PE isn't for a few months yet.
Mar 2, 2019, 3:55 am
#278
Join Date: Apr 2007
Location: 42mi from AMS
Programs: UA 1K 1MM, Marriott LT Au, Hilton C, IHG PtA
Posts: 576
I put a small sports bag underneath the seat in front of me, and in the center aisle seats there's much less space for that, meaning I'm more cramped than in E+ on other flights (even domestic).
The Foot-rest further limits what you can put underneath that seat in front of you.
Mar 3, 2019, 12:25 pm
#279
Join Date: Jul 2018
Programs: Marriott Bonvoy Titanium Elite / Delta Platinum / United Silver
Posts: 51
Questions About United's New Premium Plus on the 787-10
Hi FT Community,
I recently purchased a roundtrip ticket to Frankfurt for June 15th in United's new Premium Plus cabin on their 787-10. I've been trying to learn more about the soft product that they will be introducing later this month, but haven't been able to find any specific details. Below are a few questions I have, thanks!
1. What will the Premium Plus dining be like? I understand meals will be served on "actual" plates, etc, but what can I expect in terms of food quality, portions, and number of meals on a flight from EWR-FRA and back?
2. Which lavatory does Premium Plus use? Do we use the ones located just in front of our cabin, or do we trek to the back of the plane?
3. What will our "priority boarding" privilege look like?
4. How much will the soft product/service differ from EconomyPlus? I flew on United's retrofitted 777-200 from MUC-ORD in a physical Premium Plus seat (which was very pleasant) but obviously without the true Premium Plus service (which starts later this month).
I recently purchased a roundtrip ticket to Frankfurt for June 15th in United's new Premium Plus cabin on their 787-10. I've been trying to learn more about the soft product that they will be introducing later this month, but haven't been able to find any specific details. Below are a few questions I have, thanks!
1. What will the Premium Plus dining be like? I understand meals will be served on "actual" plates, etc, but what can I expect in terms of food quality, portions, and number of meals on a flight from EWR-FRA and back?
2. Which lavatory does Premium Plus use? Do we use the ones located just in front of our cabin, or do we trek to the back of the plane?
3. What will our "priority boarding" privilege look like?
4. How much will the soft product/service differ from EconomyPlus? I flew on United's retrofitted 777-200 from MUC-ORD in a physical Premium Plus seat (which was very pleasant) but obviously without the true Premium Plus service (which starts later this month).
Mar 3, 2019, 12:46 pm
#280
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
I recently purchased a roundtrip ticket to Frankfurt for June 15th in United's new Premium Plus cabin on their 787-10. I've been trying to learn more about the soft product that they will be introducing later this month, but haven't been able to find any specific details. Below are a few questions I have, thanks!
1. What will the Premium Plus dining be like? I understand meals will be served on "actual" plates, etc, but what can I expect in terms of food quality, portions, and number of meals on a flight from EWR-FRA and back? ...
1. What will the Premium Plus dining be like? I understand meals will be served on "actual" plates, etc, but what can I expect in terms of food quality, portions, and number of meals on a flight from EWR-FRA and back? ...
The best available info is United® Premium Plus
It is rumored that the meal service will be similar to business
customers seated in United® Premium Plus will receive an elevated dining experience with complimentary alcoholic beverages as well as custom dinnerware with flatware and a cloth napkin.
all UA states is "Premier Access® to help you get on your way faster" -- my guess is Boarding Group 2
Other benefits
Two free standard checked bags so you can pack more
Discounted United Club access for a better travel experience
Reserved overhead bin space for your carry-on bag
Discounted United Club access for a better travel experience
Reserved overhead bin space for your carry-on bag
Have not heard which group of FAs will handle the PP cabin
Mar 3, 2019, 2:08 pm
#281
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
The port side lav is larger than the starboard side lav by door 2.
Mar 3, 2019, 4:41 pm
#282
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,423
As a broad rule across the industry, PE has a soft product very similar to J, delivered in a recliner rather than flatbed seat. I would expect UA, in broad terms, to deliver this as well.
Mar 4, 2019, 5:16 am
#284
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,347
And won't prevent them given the scarcity of toilets these days.
Mar 4, 2019, 5:46 am
#285
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,511
I doubt that UA has given much thought yet as to which potty PE pax should use. Logistically, the closer Polaris lavs make sense, especially since there are relatively few PE pax.