Last edit by: drewguy
Hello – We would like to share some information that will help answer some of your questions. We're continuing to roll out our signature United Polaris® direct-aisle-access seating, adding at least one aircraft with United Polaris seating every 10 days on average from now through 2020.To support this effort, we performed a system update this past weekend to redefine some of our cabin booking classes, which includes no longer offering United Polaris first class. As a result, any United Polaris first class tickets will now be designated as United Polaris business class. We will be reaching out to all customers impacted by these changes.We’ve also re-aligned some of our booking codes. Notably, you’ll see that we aren’t using F, A classes anymore, and R and RN, which were upgrade classes before, is now PZ. PZ has the same availability as the booking codes it replaced.Premium cabin booking codes for United domestic and international flights are now as follows:
Thanks,
- UA Insider
- Revenue: J, C, D, Z, P
- Award: JN, ZN, IN, I
- Upgrade: PN, PZ
Thanks,
- UA Insider
- R/RN for upgrades has been replaced by PZ
- suggest: search for PZ space
- F, A fare classes have been removed
- suggest: no known workaround yet for 016- ticketing F or A on partners? (google flights may work?)
- O, ON fare classes have been removed
- suggest: --
- PN is still used for GS upgrades and 1K Instant Upgrades
Summary of Current Fare Codes (thanks jgreen1024)
Revenue buckets (PQM earnings)
J - Full Fare Business (300%)
C - Full Fare Business (200%)
D - Full Fare Business (200%)
Z - Discount Business (200%)
P - Deep Discount Business (150%)
Y - Full Fare Coach (150%)
B - Full Fare Coach (150%)
M - Discount Coach (100%)
E - Discount Coach (100%)
U - Discount Coach (100%)
H - Discount Coach (100%)
Q - Discount Coach (100%)
V - Discount Coach (100%)
W - Deep Discount Coach (100%)
S - Deep Discount Coach (100%)
T - Deep Discount Coach (100%)
L - Deep Discount Coach (100%)
K - Deep Discount Coach (100%)
G - Deep Discount Coach (100%)
N - Basic Economy (0%)
Saver Award Seats
IN - Elite Saver Business Award
I - Saver Business Award
XN - Elite Saver Coach Award
X - Saver Coach Award
Standard Award Seats
JN - Elite/CC Business Award
ZN - Business Award
YN - Elite/CC Coach Award
Upgrade Awards
PN - GS upgrade, Instant upgrade for 1K
PZ - Upgrade to Business/Domestic F
Changes to UA's Fare Classes (19-20 October 2018)
#121
Join Date: Aug 2002
Location: WAS/TYO
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Any first hand reports of attempting to SDC with a confirmed segment in PZ? I imagine the old RN practice of getting reconfirmed into any other flight with RN is now gone?
-FlyerBeek
-FlyerBeek
#122
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,471
Upgrade offers on two-class planes when already cleared?
Anyone noticing upgrade offers on two-class planes even though already cleared into RPZ? I am getting some $3k-$6k offers in the app, and I'm quite curious what it would do, but not $3k curious.
--
That's fodder for a different discussion, but in point of fact the answer is UA thinks PZ2 would undercut D sales, or they'd not have made PZ0. They may be wrong, but they set the inventory.
I would bet so, but maybe we'll be pleasantly surprised at how PZ works. ? ?
--
I would bet so, but maybe we'll be pleasantly surprised at how PZ works. ? ?
#123
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
#124
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
It wouldn't be a pleasant surprise in the least -- unless it was limited to cleared instruments, in which case I'd be in favor. Nobody should be able to SDC on a cleared CPU and leap in front of people on the waiting list, especially given UA's propensity for holding back upgrades on some flights. The fact that RN allowed this was irritating enough.
#125
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,471
Nope, I still see PZ where it was before: e.g. SAN-SFO 01-Nov afternoon flight is J9 PZ6 IN2 I1
It's not a day before departure thing, it's a specific date. Flight on/before 21-Oct are still using FACDZP scale with R for upgrades.
I noticed that also. I'm guessing the buyup code hasn't figured out that PZ is a premium code. United is wondering if I would like to pay $6,000 for my already confirmed SFO-AKL upgrade
It's not a day before departure thing, it's a specific date. Flight on/before 21-Oct are still using FACDZP scale with R for upgrades.
I noticed that also. I'm guessing the buyup code hasn't figured out that PZ is a premium code. United is wondering if I would like to pay $6,000 for my already confirmed SFO-AKL upgrade
It wouldn't be a pleasant surprise in the least -- unless it was limited to cleared instruments, in which case I'd be in favor. Nobody should be able to SDC on a cleared CPU and leap in front of people on the waiting list, especially given UA's propensity for holding back upgrades on some flights. The fact that RN allowed this was irritating enough.
#126
Join Date: Jul 2008
Location: IAH, YYC
Programs: UA 1K
Posts: 753
Has anybody used a GPU since the change where PZ>0. I’m looking at booking a TPE-SFO later today where PZ=9. I’m assuming it should clear as normal?
if not, they have a 24 hour refund policy for a reason.
if not, they have a 24 hour refund policy for a reason.
#127
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
The problem was that Gold customers on CPUs got put into RN also, and that meant that they could do an end-around past 1Ks and Platinum members who were on the waitlist. You could even have two customers who got CPU'd, one a 1K and one a Gold, both SDC'ing to the same flight -- and if the flight happened to be F1.. RN1, the Gold member would keep the CPU and the 1K member would end up in Y.
Now, that said, it wouldn't surprise me at all if they forgot to update the SDC logic for the PZ bucket so that it works like R, but if that's the case, I'd expect it to be changed back as soon as they notice.
#128
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,424
#130
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
#131
Join Date: Dec 2015
Posts: 35
PN doesn't bother me -- anybody who can get into PN was going to be in front of people waiting for R anyway. I honestly wouldn't have a problem if you could preserve an instant upgrade via SDC, either, so non-1Ks on Y/B fares in RN -- I never thought that was a big deal. (After all, on those fares, once you SDC'ed you'd have been able to re-confirm your upgrade anyway).
The problem was that Gold customers on CPUs got put into RN also, and that meant that they could do an end-around past 1Ks and Platinum members who were on the waitlist. You could even have two customers who got CPU'd, one a 1K and one a Gold, both SDC'ing to the same flight -- and if the flight happened to be F1.. RN1, the Gold member would keep the CPU and the 1K member would end up in Y.
Now, that said, it wouldn't surprise me at all if they forgot to update the SDC logic for the PZ bucket so that it works like R, but if that's the case, I'd expect it to be changed back as soon as they notice.
The problem was that Gold customers on CPUs got put into RN also, and that meant that they could do an end-around past 1Ks and Platinum members who were on the waitlist. You could even have two customers who got CPU'd, one a 1K and one a Gold, both SDC'ing to the same flight -- and if the flight happened to be F1.. RN1, the Gold member would keep the CPU and the 1K member would end up in Y.
Now, that said, it wouldn't surprise me at all if they forgot to update the SDC logic for the PZ bucket so that it works like R, but if that's the case, I'd expect it to be changed back as soon as they notice.
PN bothers me to the extent (and this was very recently confirmed by MP and also mentioned in other FT threads - so I assume it to be reality) that miles / instruments coming from GS account waitlist for PN, even if the sponsoring member is not traveling. Thus all of these requests would clear before 1K waitlisted for R (now PZ), even if the member being sponsored is general. If PN utilization and PZ availability remains unchanged as a result of the update, this practice including its impact on upgrade availability will continue whether we like or agree with it or not. It might even get worse given many instances I've observed now of PN>P, which indicates GS upgrade inventory has been de-coupled from the deeply discounted bucket.
Last edited by Xerinax; Oct 21, 2018 at 4:36 pm
#132
Join Date: Dec 2013
Location: dark side of the moon
Programs: papa card, UA 1K
Posts: 707
#133
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
Thus all of these requests would clear before 1K waitlisted for R (now PZ), even if the member being sponsored is general. If PN utilization and PZ availability remains unchanged as a result of the update, this practice including its impact on upgrade availability will continue whether we like or agree with it or not.
I suspect PN > P is a mistake that will soon be corrected, but I don't see what effect it would have on upgrades. PN is always going to be more widely available than R.
#134
Join Date: Dec 2015
Posts: 35
This has long been true. GS instruments are inherently much more powerful than 1K instruments. UA knows that many GS members use their instruments for friends & family.
UA has decided to give more valuable perk to its GS members. I'm not GS, and likely never will be, but it doesn't bother me at all. Then again, I don't fly an awful lot of GS-heavy routes.
I suspect PN > P is a mistake that will soon be corrected, but I don't see what effect it would have on upgrades. PN is always going to be more widely available than R.
UA has decided to give more valuable perk to its GS members. I'm not GS, and likely never will be, but it doesn't bother me at all. Then again, I don't fly an awful lot of GS-heavy routes.
I suspect PN > P is a mistake that will soon be corrected, but I don't see what effect it would have on upgrades. PN is always going to be more widely available than R.
Agree that GS deserve valuable perks but there should be an equitable limit. Since R typically was never available until stale PN, whether PN>P is a mistake, I can't see how this won't continue to at least indirectly impact availability. Each cabin has finite inventory, which means friends/family/co-workers/colleagues/acquaintances/their mail person with lower or no status will occupy seats potentially otherwise available for upgrade. Then consider that many GS are 1+ MM and they select a companion, and that companions instruments now have the same power, you have a situation worse than facebook. They took same status sponsorship away years ago for the rest of the program. Benefits should be first and foremost for the traveler, and the benefit of upgrades is directly tied to inventory management.
#135
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
Yes, they did; it was never a published benefit in the first place, but rather an accidental byproduct of the way pmCO's systems were built. The fact that they didn't make any changes for GS should tell you how UA feels about the situation.