How to solve the boarding process once and for all for United
#31
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
UA's issue if any is how to order people based on status and/or cabin. Ordering within those groups isn't really critical and seems unlikely to enhance efficiency.
#33
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Auto Check-In is Gone
Doing this would require you providing your login to a third party -- which has led to UA account beaches after the third party was hacked.
Last edited by WineCountryUA; Sep 23, 2018 at 12:43 am
#34
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
IME, I don’t like having so many ‘pre-boarding’ groups that don’t have numbers. Makes no sense. The small ones aren’t a big deal - disability, kids 2 and under make sense, and maybe GS. But now putting 1K in a new non-numbered pre-boarding group doesn’t make sense. Also doesn’t make sense with the boarding lanes just for group 1-2 and 3+.
The small boarding groups - military, disabilities and those needing extra time and those with younger kids make sense for the most part. GS maybe somewhat, but now 1K. At hubs with high enough elite counts, half the plane or more must board before they even call group 1. Good Heavens.
Everyone should have a boarding group number - even if they rename the boarding groups to 1a (disability), 1b (military), 1c...whatever it is. But to have GS and now 1K board before group 1 does nothing - unless you’re of the opinion that GS and 1K need their egos pumped up a little more during boarding (many don’t need it).
I would rather have them go back to groups 1-9, or whatever it was, then have 5 pre-boarding groups.
And also, one of the biggest issues is the spacing between calling the groups. When you call for folks with disabilities and wheelchairs, and folks who need more time - don’t follow that announcement for group 1 (or whatever) less than 30 seconds later. I’ve seen this too many times to count when they’re bringing, say, wheelchairs down, or someone walking slowly with a cane who clearly Is going to need more time to board. This only causes a line to form on the jet bridge (and the inevitable action of a contractor trying to wheel out the chair through a pack of elites who are rushing to be first to sit down for some reason that I don’t fully understand.
while we’re on the subject - can’t you note a pre-board designation when it is warranted. When I’m traveling with my < year old kid - I need the extra time - coming on with a gate checked stroller, diaper bag, etc. takes more time. You know I don’t need to be in group 1 or 2 or whatever it is anymore because the system clearly knows I have a child traveling with me. For those with wheelchairs, they know you’re going to need to board ahead of your group [whatever]. How hard is it for the system to designate that when it’s clear?
The small boarding groups - military, disabilities and those needing extra time and those with younger kids make sense for the most part. GS maybe somewhat, but now 1K. At hubs with high enough elite counts, half the plane or more must board before they even call group 1. Good Heavens.
Everyone should have a boarding group number - even if they rename the boarding groups to 1a (disability), 1b (military), 1c...whatever it is. But to have GS and now 1K board before group 1 does nothing - unless you’re of the opinion that GS and 1K need their egos pumped up a little more during boarding (many don’t need it).
I would rather have them go back to groups 1-9, or whatever it was, then have 5 pre-boarding groups.
And also, one of the biggest issues is the spacing between calling the groups. When you call for folks with disabilities and wheelchairs, and folks who need more time - don’t follow that announcement for group 1 (or whatever) less than 30 seconds later. I’ve seen this too many times to count when they’re bringing, say, wheelchairs down, or someone walking slowly with a cane who clearly Is going to need more time to board. This only causes a line to form on the jet bridge (and the inevitable action of a contractor trying to wheel out the chair through a pack of elites who are rushing to be first to sit down for some reason that I don’t fully understand.
while we’re on the subject - can’t you note a pre-board designation when it is warranted. When I’m traveling with my < year old kid - I need the extra time - coming on with a gate checked stroller, diaper bag, etc. takes more time. You know I don’t need to be in group 1 or 2 or whatever it is anymore because the system clearly knows I have a child traveling with me. For those with wheelchairs, they know you’re going to need to board ahead of your group [whatever]. How hard is it for the system to designate that when it’s clear?
#36
Join Date: Aug 2017
Location: ORD
Programs: UA 1K
Posts: 25
Not that I know of, I have a calendar alert 24 hours ahead of every flight
Last edited by WineCountryUA; Sep 23, 2018 at 12:42 am Reason: Attribution added
#37
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
When I’m traveling with my < year old kid - I need the extra time - coming on with a gate checked stroller, diaper bag, etc. takes more time. You know I don’t need to be in group 1 or 2 or whatever it is anymore because the system clearly knows I have a child traveling with me. ...
Many folks just wait until arriving at the airport to request a wheelchair including their need for them at connecting airports.
#39
Join Date: Jan 2017
Location: Portland OR
Programs: United 1K 1MM, Marriott Bonvoy Platinum, Hilton HHonors Gold
Posts: 560
#40
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
IMO, would solve a lot of issues if you were required to do it - would be easy to avoid seating mishaps (since there are different requirements on different planes (ie ER4 only have 4 rows you can pick, CR2/7 can only select C/D seats, etc.), block exit row seats (already done with kids on a reservation), allow free E+ selection online for bassinet use on international flights, etc. isn’t there also weight and balance issues if they don’t have the lap infant data?
#41
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Ive always added mine to the reservation when booking, or called that in shortly after. But my understanding is that even though on domestic flights, a lapchild doesn’t need a ticket, they still need to be added to the PNR. Is this not the case? So you’d still need to do that at check in. Isn’t that why the app and web site asks if you are traveling with a lap child when you check in (unless that’s changed - it usually asks me) when im not. Or can someone just walk into a flight with a kid without having a carrier know about it all?....
Children under the age of 2 traveling with a parent or with a customer 15 years or older within the U.S., Puerto Rico and the U.S. Virgin Islands can travel on the adult's lap free of charge. If there are two or more children under the age of 2 traveling with the same adult, only one of the children may travel as a lap child. Any additional children are required to have tickets for their own seats. Children under 2 traveling internationally (including to Canada, Guam and Mexico) without a seat are required to have a purchased ticket and are subject to infant fares and taxes. When making your reservation, you should indicate that you are traveling with an infant, regardless of your destination.
No doing it can create issues on seating, etc but I believe many do not bother.
#42
Join Date: Oct 2017
Location: YKM
Programs: UA, AS
Posts: 135
Include me in the folks that think charging for checked bags is a bunch or the problem...law of unintended consequences.
But it gets worse for United. If you have the credit card, it is only good for you and one companion. Alaska for example, is good for six companions, Delta, everyone on the reservation.
Last year, we went with a party of four across the US to Disney World, where WDW collects your bags for you. Not only that, one of us was just turning four, so his hands weren't super reliable. Promptly after getting to the gate, I gave them a couple bags and said "here." They checked them, knowing they always have a problem. That is how ludicrous it has become...everyone knows there is a problem with OH space. You can offer at check in to help with the problem, but it will only cost you $30.
Oh and kids need extra time. My sister has three four or under and often travels without my BIL. She says it takes her until she gets on at the start until when everyone else is situated to get her kids situated with seat, snacks, seat belts, books....everything to help mitigate their discomfort and by extension the discomfort of others.
But it gets worse for United. If you have the credit card, it is only good for you and one companion. Alaska for example, is good for six companions, Delta, everyone on the reservation.
Last year, we went with a party of four across the US to Disney World, where WDW collects your bags for you. Not only that, one of us was just turning four, so his hands weren't super reliable. Promptly after getting to the gate, I gave them a couple bags and said "here." They checked them, knowing they always have a problem. That is how ludicrous it has become...everyone knows there is a problem with OH space. You can offer at check in to help with the problem, but it will only cost you $30.
Oh and kids need extra time. My sister has three four or under and often travels without my BIL. She says it takes her until she gets on at the start until when everyone else is situated to get her kids situated with seat, snacks, seat belts, books....everything to help mitigate their discomfort and by extension the discomfort of others.
#43
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,663
Include me in the folks that think charging for checked bags is a bunch or the problem...law of unintended consequences.
But it gets worse for United. If you have the credit card, it is only good for you and one companion. Alaska for example, is good for six companions, Delta, everyone on the reservation.
Last year, we went with a party of four across the US to Disney World, where WDW collects your bags for you. Not only that, one of us was just turning four, so his hands weren't super reliable. Promptly after getting to the gate, I gave them a couple bags and said "here." They checked them, knowing they always have a problem. That is how ludicrous it has become...everyone knows there is a problem with OH space. You can offer at check in to help with the problem, but it will only cost you $30.
Oh and kids need extra time. My sister has three four or under and often travels without my BIL. She says it takes her until she gets on at the start until when everyone else is situated to get her kids situated with seat, snacks, seat belts, books....everything to help mitigate their discomfort and by extension the discomfort of others.
But it gets worse for United. If you have the credit card, it is only good for you and one companion. Alaska for example, is good for six companions, Delta, everyone on the reservation.
Last year, we went with a party of four across the US to Disney World, where WDW collects your bags for you. Not only that, one of us was just turning four, so his hands weren't super reliable. Promptly after getting to the gate, I gave them a couple bags and said "here." They checked them, knowing they always have a problem. That is how ludicrous it has become...everyone knows there is a problem with OH space. You can offer at check in to help with the problem, but it will only cost you $30.
Oh and kids need extra time. My sister has three four or under and often travels without my BIL. She says it takes her until she gets on at the start until when everyone else is situated to get her kids situated with seat, snacks, seat belts, books....everything to help mitigate their discomfort and by extension the discomfort of others.
#44
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 949
Agreed that overhead space anxiety is the primary driver of boarding chaos these days. That being said -- don't be so quick to blame bag fees. The wait at baggage claim and potential for loss/delay with checked bags are also a significant factors that drive people to take large bags on the plane with them -- perhaps equally as much as or more so than the fees. Think of all the F and status customers who take large bags onto the planes that could otherwise have been checked for free...
#45
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,663
Agreed that overhead space anxiety is the primary driver of boarding chaos these days. That being said -- don't be so quick to blame bag fees. The wait at baggage claim and potential for loss/delay with checked bags are also a significant factors that drive people to take large bags on the plane with them -- perhaps equally as much as or more so than the fees. Think of all the F and status customers who take large bags onto the planes that could otherwise have been checked for free...