Last edit by: SFO777
How to get the old layout back
- Delete the cookie named: newHP
- Go directly to https://www.united.com/ual/en/us/
- Enjoy it while it lasts
United Airlines' Redesigned Homepage Takes Off
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
Airline unveils new homepage with improved functionality and more personalized experience
CHICAGO, July 12, 2018
Today, United Airlines (UAL) announced the redesigned united.com homepage, featuring a more personalized digital experience for each customer and an updated, more modern, user-friendly design. The new homepage was created to better tailor the experience for customers, while also improving functionality and ease of use.
Some of the key highlights of the new homepage include:
- A more contemporary, user-friendly design
- Content personalized based on customer's MileagePlus status as well as upcoming, current and previous trips
- A new display that is fully responsive for optimal viewing on desktop and mobile devices
- A travel inspiration integration section that allows customers to explore curated content from different destinations United serves will be available later this year
"Each one of our customers is unique and has different needs for his or her travel, and our goal with this new homepage is to provide customers with a more seamless experience," said Praveen Sharma, vice president of digital products and analytics. "
Personalizing our digital offerings is just another step towards giving our customers the experience and the products that they ask for."United's homepage is the starting point where most of its customers begin their journey. These latest efforts reiterate the airline's dedication to improving the travel experience for its customers, beginning before they book a flight.
The airline first began rolling out the new homepage in April, and continued expanding to more and more users, while adding additional functionality throughout the phased roll out. The site will be live to all customers in early August.
Earlier this year, United updated its mobile website, adding a more optimized display, additional flexibility to adjust flights throughout the site, Japanese language and point of sale and more. The new design of United's homepage will also appear on the airline's mobile website, creating a more seamless experience when managing travel and bookings across a variety of different devices.
Today's announcement is just the latest in United's commitment to invest in all of its platforms to give customers the tools and information they desire to travel with ease.
https://www.united.com/ual/en/ca/
New (beta.)united.com layout -now standard site ("Classic View" returns) [2018]
#242
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
Yes. Now you have to find your reservation by entering the confirmation number and last name then click "Save to my Trips" before the itinerary will show up on your account. Amazing that the new website can't do some simple things.
#243
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
No, it's Alpha testing. Beta testing implies that it has been tested internally which doesn't seem to be the case.
#244
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
Home page - UA 2.0
Reservation search page - UA 2.0
Manage Itinerary, click on one - UA 3.0 (new)
Within Itin, click on award accelerator - CO legacy
Messy but more oddities and mild annoyances on my end...have not seen things that break. Hope others have smooth sailing!
Reservation search page - UA 2.0
Manage Itinerary, click on one - UA 3.0 (new)
Within Itin, click on award accelerator - CO legacy
Messy but more oddities and mild annoyances on my end...have not seen things that break. Hope others have smooth sailing!
#245
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,662
Was feeling blessed that my home PC was still working with the old UA.com, got home from a long trip and logged in, and while home page is old, the account activity is the new. I'm now beginning to see what everyone is upset about.
#246
Join Date: Sep 2003
Location: Bethesda, MD USA
Posts: 35
The new website sucks. The previous version had issues but was far better than this crap.
#247
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Ah, the lives we lead as alpha testers for United Airlines and its website - Awesome!
David
David
#248
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Well....Crap!
#250
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
If only ... I can't get "Save t my trips" to work.
#251
Join Date: Apr 2017
Location: Bay Area - East Bay
Programs: UA 1k, AS 75k, Marriott Platinum, Hyatt Explorist
Posts: 641
Can I get United to give me a dollar for every time I have to clear my cookies in order to log in and view account information? Or maybe 10 PQD each time? I could make GS this year that way!
#252
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
#253
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
I realize that lacking the ability to rename a reservation is not a big reason for UA's IT programmers to put down there bags of Fritos and set their greasy fingers to work. Heck, most users won't miss it because they don't know it ever existed. Still, it's my pet peeve because I customize all my reservation names to cram in metadata that is useful to me at-a-glance. Now, not only can I not rename new reservations, I can't change existing ones either. There's one in particular. Sitting there. Egregiously outdated. Vexing me. To the. Point. Of. Insanity.
#254
Join Date: Apr 2016
Programs: UA 1K 1MM, AA Gold, Marriott Titanium, Hilton Diamond, Hyatt Discoverist
Posts: 695
I can't seem to figure out how to add email and request receipt on the new website. Can't get the show receipt to sync up with the reservation after a fare class change/upgrade clearing.
#255
Join Date: Aug 2003
Posts: 247
can't login using chrome... but ie works...
ridiculous.. i was just in and purchased a ticket with chrome...
now it says check with milage plus to login...
ridiculous.. i was just in and purchased a ticket with chrome...
now it says check with milage plus to login...