Changes and Problems with Online Upgrade Process
Apr 12, 2018, 12:45 pm
#32
Join Date: Aug 2017
Posts: 215
I've noticed the same thing for my reservations the last couple weeks and have seen others post about the same issue in the last month. I think UA's engine broke for online cash upgrades related to concur/agent booked reservations recently. Had to call in to upgrade via $
Apr 13, 2018, 1:30 pm
#33
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
Thanks!
Just called and no problems at all.. (FC on that route is super cheap.. only cost 160 in total to upgrade both ways from W)
Just called and no problems at all.. (FC on that route is super cheap.. only cost 160 in total to upgrade both ways from W)
Last edited by cyclogenesis; Apr 13, 2018 at 1:38 pm
Jul 15, 2019, 2:53 am
#35
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
I've got an issue with reedeming my GPU that might be related to this one.
UA is showing me all the upgrade options and I can select GPU option on upgrade screen. However there is no button to confirm the upgrade.
Neither on UA website, nor mobile site or UA app (didn't find the option there). Am I doing something wrong?
This is what it looks like:
Even at the bottom of the website there's no confirmation button. If I would upgrade for $9.000 though, there is one.
UA is showing me all the upgrade options and I can select GPU option on upgrade screen. However there is no button to confirm the upgrade.
Neither on UA website, nor mobile site or UA app (didn't find the option there). Am I doing something wrong?
This is what it looks like:
Even at the bottom of the website there's no confirmation button. If I would upgrade for $9.000 though, there is one.
Jul 15, 2019, 5:52 am
#36
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
I've got an issue with reedeming my GPU that might be related to this one.
UA is showing me all the upgrade options and I can select GPU option on upgrade screen. However there is no button to confirm the upgrade.
Neither on UA website, nor mobile site or UA app (didn't find the option there). Am I doing something wrong?
This is what it looks like:
Even at the bottom of the website there's no confirmation button. If I would upgrade for $9.000 though, there is one.
UA is showing me all the upgrade options and I can select GPU option on upgrade screen. However there is no button to confirm the upgrade.
Neither on UA website, nor mobile site or UA app (didn't find the option there). Am I doing something wrong?
This is what it looks like:
Even at the bottom of the website there's no confirmation button. If I would upgrade for $9.000 though, there is one.
Good luck.
Jul 15, 2019, 9:32 am
#37
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
I've got an issue with reedeming my GPU that might be related to this one.
UA is showing me all the upgrade options and I can select GPU option on upgrade screen. However there is no button to confirm the upgrade.
Neither on UA website, nor mobile site or UA app (didn't find the option there). Am I doing something wrong?
This is what it looks like:
Even at the bottom of the website there's no confirmation button. If I would upgrade for $9.000 though, there is one.
UA is showing me all the upgrade options and I can select GPU option on upgrade screen. However there is no button to confirm the upgrade.
Neither on UA website, nor mobile site or UA app (didn't find the option there). Am I doing something wrong?
This is what it looks like:
Even at the bottom of the website there's no confirmation button. If I would upgrade for $9.000 though, there is one.
Jul 15, 2019, 1:01 pm
#38
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
Got it applied by phone within 10 minutes though. First I was told, I would need 2 GPUs to upgrade ZRH-IAD-SCL, even if connection was only 2 hour each. However she was able to figure it out somehow.
Thanks for the answers
Sep 4, 2019, 2:21 pm
#39
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
too many segments to upgrade online?
However now my reservations with three segments will not let me upgrade. They fail differently from each other but consistently each time I try. Both look a bit weird.
Is this intentional or a bug? Anyway, guess I will have to call.
Sep 7, 2019, 4:12 pm
#40
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
I just ran into the "no upgrade available" error attempting to apply RPUs to LAX-EWR. Website would not let me apply them to the reservation. Had to call. And then the agent's computer insisted that he ask me all of my security questions. To apply my RPUs to a ticket in my name. Really high risk of fraud in that transaction 
Agent suggested I contact web support to report the error. I responded that UA is well aware of it, it's been going on for months, their IT people are too busy writing code to further devalue MP to fix the website. Then I had to apologize for venting at him
Agent suggested I contact web support to report the error. I responded that UA is well aware of it, it's been going on for months, their IT people are too busy writing code to further devalue MP to fix the website. Then I had to apologize for venting at him
Sep 7, 2019, 4:18 pm
#41
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,352
Slightly OT, but I have only ever been asked my birthdate as the security question for calls made in 2019.
Luckily. ^
Sep 7, 2019, 5:23 pm
#42
Join Date: Jun 2014
Location: YYC
Programs: UA 1K, Accor Platinum, Marriott Gold, Delta Silver, Hilton Gold
Posts: 362
Also ran into the missing button "Continue to Payment" yesterday applying GPUs.
Outbound with 3 segments and return with 4.
Contacted Twitter support and had to receive a call from the Reservations team to answer security questions and apply the GPUs.
Then I asked the agent on Twitter if there was a specific reason or if this was a bug and was told:
"That could be a glitch on the website and we apologize for the inconvenience caused..."
Outbound with 3 segments and return with 4.
Contacted Twitter support and had to receive a call from the Reservations team to answer security questions and apply the GPUs.
Then I asked the agent on Twitter if there was a specific reason or if this was a bug and was told:
"That could be a glitch on the website and we apologize for the inconvenience caused..."
Sep 8, 2019, 9:37 am
#43
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
I just ran into the "no upgrade available" error attempting to apply RPUs to LAX-EWR. Website would not let me apply them to the reservation. Had to call. And then the agent's computer insisted that he ask me all of my security questions. To apply my RPUs to a ticket in my name. Really high risk of fraud in that transaction
Agent suggested I contact web support to report the error. I responded that UA is well aware of it, it's been going on for months, their IT people are too busy writing code to further devalue MP to fix the website. Then I had to apologize for venting at him
Agent suggested I contact web support to report the error. I responded that UA is well aware of it, it's been going on for months, their IT people are too busy writing code to further devalue MP to fix the website. Then I had to apologize for venting at him
If that's it: I found that going back to the reservation list, opening another reservation, going to the upgrade tab to display the instrument upgrade offer, and then going back to the first reservation will bring back the instruments and allow you to apply one. Really obvious.
Or maybe that's an entirely different problem.
Sep 8, 2019, 10:51 am
#44
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Different problem. This one let me check RPU/GPU box but said "no upgrades available" and "Continue" button was grayed out. I tried coming at it from several different directions.
Sep 20, 2019, 4:30 am
#45
Join Date: Apr 2016
Programs: UA Mileage Plus Delta SkyMiles
Posts: 424
I'm booked in R SFO-AKL, I went on the UA website to apply a GPU, but computer says:
Anyone else come across this? First time flying in R, everything I read says you can upgrade from R to Polaris with a GPU... not anymore?
You do not have enough Regional Premier Upgrades or Global Premier Upgrades to upgrade this part of your trip.
Seems odd, since I in fact have 4 GPU's.Anyone else come across this? First time flying in R, everything I read says you can upgrade from R to Polaris with a GPU... not anymore?