Changes and Problems with Online Upgrade Process
Sep 20, 2019 | 5:12 am
#46
Join Date: Apr 2016
Programs: UA Mileage Plus Delta SkyMiles
Posts: 424
Called UA, they were able to apply the GPU... computer system seemed to be uncooperative... just a bit of a nuisance, otherwise solved.
I'm booked in R SFO-AKL, I went on the UA website to apply a GPU, but computer says:
Anyone else come across this? First time flying in R, everything I read says you can upgrade from R to Polaris with a GPU... not anymore?
You do not have enough Regional Premier Upgrades or Global Premier Upgrades to upgrade this part of your trip.
Seems odd, since I in fact have 4 GPU's.Anyone else come across this? First time flying in R, everything I read says you can upgrade from R to Polaris with a GPU... not anymore?
Sep 20, 2019 | 6:33 am
#47
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 12,778
I'm booked in R SFO-AKL, I went on the UA website to apply a GPU, but computer says:
Anyone else come across this? First time flying in R, everything I read says you can upgrade from R to Polaris with a GPU... not anymore?
You do not have enough Regional Premier Upgrades or Global Premier Upgrades to upgrade this part of your trip.
Seems odd, since I in fact have 4 GPU's.Anyone else come across this? First time flying in R, everything I read says you can upgrade from R to Polaris with a GPU... not anymore?
I think you're referring to the problem in which sometimes the RPU/GPU radio button says you have no certificates left even though you do? And at the top it shows only mileage balance, no RPU/GPU balance?
If that's it: I found that going back to the reservation list, opening another reservation, going to the upgrade tab to display the instrument upgrade offer, and then going back to the first reservation will bring back the instruments and allow you to apply one. Really obvious.
Or maybe that's an entirely different problem.
If that's it: I found that going back to the reservation list, opening another reservation, going to the upgrade tab to display the instrument upgrade offer, and then going back to the first reservation will bring back the instruments and allow you to apply one. Really obvious.
Or maybe that's an entirely different problem.