Reservation is processing

Old Feb 4, 2018, 8:17 pm
  #1  
Original Poster
 
Join Date: Apr 2008
Location: RDU
Posts: 5,288
Reservation is processing

Got this on an award itinerary. Booked 3 hours ago. What's normal wait for eticket and itinerary?
zitsky is offline  
Old Feb 4, 2018, 8:20 pm
  #2  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,197
If it's a partner award, it could be up to 24 hours.
mahasamatman is offline  
Old Feb 4, 2018, 8:24 pm
  #3  
Original Poster
 
Join Date: Apr 2008
Location: RDU
Posts: 5,288
Originally Posted by mahasamatman
If it's a partner award, it could be up to 24 hours.
No partner, just United I believe. Thank you. But I will wait 24 hrs before calling.
zitsky is offline  
Old Feb 4, 2018, 8:36 pm
  #4  
FlyerTalk Evangelist
 
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,709
United downgraded from instant ticketing to throwback ticketing a few years ago, it's common to take hours and work fine or days and fail silently.
mduell is offline  
Old Feb 4, 2018, 9:17 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,600
Is it showing up in the reservation page of your account?
Repooc17 is offline  
Old Feb 4, 2018, 10:05 pm
  #6  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,159
Originally Posted by mduell
... it's common to take hours and work fine or days and fail silently.
Common is a bit of an overstatement especially with an all UA operated itin. In >1,000 bookings, I have never had a failure (including partner bookings). Hardly would call failures common -- acknowledging that has happened to others.

Originally Posted by zitsky
Got this on an award itinerary. Booked 3 hours ago. What's normal wait for tickets and itinerary?
Did you use an ETC or is this a rebooking of a previous reservation? Either of those can take longer.
Phil Level likes this.
WineCountryUA is offline  
Old Feb 4, 2018, 10:48 pm
  #7  
 
Join Date: Dec 2016
Programs: Mileage Plus 1K \\ ConciergeKey
Posts: 534
happened to my SO and I during an award ticket from SFO - SYD. Got to the check in counter only to hear that it was never ticketed.

Had to call the 1K line and patch them through to the check in counter and they took care of it. Luckily it holds the seat, so as soon as it's pushed through it can be ticketed.
Rumples is offline  
Old Feb 5, 2018, 6:07 am
  #8  
Original Poster
 
Join Date: Apr 2008
Location: RDU
Posts: 5,288
No ETC no rebooking. Just a regular award ticket. Open jaw is only thing different. 15 hours and no email yet.

Yes I can see it under my reservations.
zitsky is offline  
Old Feb 5, 2018, 7:14 am
  #9  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,903
Originally Posted by mduell
United downgraded from instant ticketing to throwback ticketing a few years ago, it's common to take hours and work fine or days and fail silently.
I my recent experiences, it has improved and is now almost always within a minute or two.
milepig is offline  
Old Feb 5, 2018, 7:19 am
  #10  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,197
Originally Posted by zitsky
15 hours and no email yet.
At this point, I would be on the phone.
Phil Level likes this.
mahasamatman is offline  
Old Feb 5, 2018, 7:30 am
  #11  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Just hop on the phone. Stay away from the IT issues and just ask for your e-ticket number. An agent can force the ticket if need be. It is either something or nothing. If the former, best to get it fixed now.
Often1 is offline  
Old Feb 5, 2018, 8:05 am
  #12  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Two weeks ago, I got the reservation is processing email but not the real confirmation one. After two hours, I checked my reservations and it was there so I just sent the receipt to my email.
StuckinITH is offline  
Old Feb 5, 2018, 8:17 am
  #13  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,708
Originally Posted by StuckinITH
Two weeks ago, I got the reservation is processing email but not the real confirmation one. After two hours, I checked my reservations and it was there so I just sent the receipt to my email.
I've had the same thing on about half of my UA tickets this year - get the initial confirm, but not the follow up email after it's ticketed. I just check "Manage Reservations" to confirm it's ticketed.
Kacee is offline  
Old Feb 5, 2018, 12:07 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,541
Originally Posted by Kacee
I've had the same thing on about half of my UA tickets this year - get the initial confirm, but not the follow up email after it's ticketed. I just check "Manage Reservations" to confirm it's ticketed.
Yes, I've even tried to force the receipt email to send and it usually takes 2 or 3 tries this year..
findark is online now  
Old Feb 5, 2018, 12:55 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,219
Originally Posted by findark
Yes, I've even tried to force the receipt email to send and it usually takes 2 or 3 tries this year..
My experience as well.
goodeats21 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.