Reservation is processing
Feb 4, 2018, 10:05 pm
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,765
Common is a bit of an overstatement especially with an all UA operated itin. In >1,000 bookings, I have never had a failure (including partner bookings). Hardly would call failures common -- acknowledging that has happened to others.
Did you use an ETC or is this a rebooking of a previous reservation? Either of those can take longer.
Did you use an ETC or is this a rebooking of a previous reservation? Either of those can take longer.
Feb 4, 2018, 10:48 pm
#7
Join Date: Dec 2016
Programs: Mileage Plus 1K \\ ConciergeKey
Posts: 548
happened to my SO and I during an award ticket from SFO - SYD. Got to the check in counter only to hear that it was never ticketed.
Had to call the 1K line and patch them through to the check in counter and they took care of it. Luckily it holds the seat, so as soon as it's pushed through it can be ticketed.
Had to call the 1K line and patch them through to the check in counter and they took care of it. Luckily it holds the seat, so as soon as it's pushed through it can be ticketed.
Feb 5, 2018, 7:14 am
#9
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Join Date: Nov 2004
Location: ORD
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Posts: 16,912
Feb 5, 2018, 7:19 am
#10
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Location: GVA (Greater Vancouver Area)
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Feb 5, 2018, 7:30 am
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,261
Just hop on the phone. Stay away from the IT issues and just ask for your e-ticket number. An agent can force the ticket if need be. It is either something or nothing. If the former, best to get it fixed now.
Feb 5, 2018, 8:05 am
#12
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Two weeks ago, I got the reservation is processing email but not the real confirmation one. After two hours, I checked my reservations and it was there so I just sent the receipt to my email.
Feb 5, 2018, 8:17 am
#13
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Join Date: Apr 2013
Location: PHX
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Posts: 57,279
I've had the same thing on about half of my UA tickets this year - get the initial confirm, but not the follow up email after it's ticketed. I just check "Manage Reservations" to confirm it's ticketed.
Feb 5, 2018, 12:07 pm
#14
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Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,748
Yes, I've even tried to force the receipt email to send and it usually takes 2 or 3 tries this year..
Feb 5, 2018, 12:55 pm
#15
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