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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   Reservation is processing (https://www.flyertalk.com/forum/united-airlines-mileageplus/1892282-reservation-processing.html)

zitsky Feb 4, 2018 8:17 pm
Reservation is processing
 
Got this on an award itinerary. Booked 3 hours ago. What's normal wait for eticket and itinerary?

mahasamatman Feb 4, 2018 8:20 pm
If it's a partner award, it could be up to 24 hours.

zitsky Feb 4, 2018 8:24 pm
Originally Posted by mahasamatman (Post 29380004)
If it's a partner award, it could be up to 24 hours.
No partner, just United I believe. Thank you. But I will wait 24 hrs before calling.

mduell Feb 4, 2018 8:36 pm
United downgraded from instant ticketing to throwback ticketing a few years ago, it's common to take hours and work fine or days and fail silently.

Repooc17 Feb 4, 2018 9:17 pm
Is it showing up in the reservation page of your account?

WineCountryUA Feb 4, 2018 10:05 pm
Originally Posted by mduell (Post 29380031)
... it's common to take hours and work fine or days and fail silently.
Common is a bit of an overstatement especially with an all UA operated itin. In >1,000 bookings, I have never had a failure (including partner bookings). Hardly would call failures common -- acknowledging that has happened to others.

Originally Posted by zitsky (Post 29379992)
Got this on an award itinerary. Booked 3 hours ago. What's normal wait for tickets and itinerary?
Did you use an ETC or is this a rebooking of a previous reservation? Either of those can take longer.

Rumples Feb 4, 2018 10:48 pm
happened to my SO and I during an award ticket from SFO - SYD. Got to the check in counter only to hear that it was never ticketed.

Had to call the 1K line and patch them through to the check in counter and they took care of it. Luckily it holds the seat, so as soon as it's pushed through it can be ticketed.

zitsky Feb 5, 2018 6:07 am
No ETC no rebooking. Just a regular award ticket. Open jaw is only thing different. 15 hours and no email yet.

Yes I can see it under my reservations.

milepig Feb 5, 2018 7:14 am
Originally Posted by mduell (Post 29380031)
United downgraded from instant ticketing to throwback ticketing a few years ago, it's common to take hours and work fine or days and fail silently.
I my recent experiences, it has improved and is now almost always within a minute or two.

mahasamatman Feb 5, 2018 7:19 am
Originally Posted by zitsky (Post 29381117)
15 hours and no email yet.
At this point, I would be on the phone.

Often1 Feb 5, 2018 7:30 am
Just hop on the phone. Stay away from the IT issues and just ask for your e-ticket number. An agent can force the ticket if need be. It is either something or nothing. If the former, best to get it fixed now.

StuckinITH Feb 5, 2018 8:05 am
Two weeks ago, I got the reservation is processing email but not the real confirmation one. After two hours, I checked my reservations and it was there so I just sent the receipt to my email.

Kacee Feb 5, 2018 8:17 am
Originally Posted by StuckinITH (Post 29381446)
Two weeks ago, I got the reservation is processing email but not the real confirmation one. After two hours, I checked my reservations and it was there so I just sent the receipt to my email.
I've had the same thing on about half of my UA tickets this year - get the initial confirm, but not the follow up email after it's ticketed. I just check "Manage Reservations" to confirm it's ticketed.

findark Feb 5, 2018 12:07 pm
Originally Posted by Kacee (Post 29381489)
I've had the same thing on about half of my UA tickets this year - get the initial confirm, but not the follow up email after it's ticketed. I just check "Manage Reservations" to confirm it's ticketed.
Yes, I've even tried to force the receipt email to send and it usually takes 2 or 3 tries this year..

goodeats21 Feb 5, 2018 12:55 pm
Originally Posted by findark (Post 29382387)
Yes, I've even tried to force the receipt email to send and it usually takes 2 or 3 tries this year..
My experience as well.


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