Reservation is processing
Feb 5, 2018, 12:59 pm
#16
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,708
Also see Why won't my reservation ticket??
Feb 5, 2018, 1:02 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
First time I've had it happen. Came here to post, but seems it's not just me.
Feb 5, 2018, 1:21 pm
#19
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,200
I just today had this happen on one of two (revenue) tickets booked about 30min apart. The eticket/receipt email for the second res. came after a couple minutes, but the one for the first didn't. After a couple of hours I got to wondering what was going on and went to view receipt and saw a ticket number had appeared, but the eticket email for that first one never came.
First time I've had it happen. Came here to post, but seems it's not just me.
First time I've had it happen. Came here to post, but seems it's not just me.
Feb 5, 2018, 1:43 pm
#20
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
They don't have to honor a mistake fare even if a ticket is issued. Thanks to those who shamelessly exploitd UA's very own DKK mistake fare.
Mar 20, 2022, 2:24 pm
#22
Join Date: Jun 2021
Location: SFO
Programs: UA 1K, AS MVP
Posts: 29
Responding to this thread to not create a new one~
I've had this issue come up twice in the last few months, one with a regular rev ticket, one with a MP redemption. Received the usual 'your reservation is processing' email, but I suppose was never ticketed. Same payment method as usual, nothing different AFAIK. Noticed when looking at my upcoming trips that reservations were missing.
Rev ticket had some PZ space when booked and *luckily* still did by the time I called in. Award ticket was booked in the very, very rare IN bucket out of RDU-IAH and on to SFO, and disappeared by the time I noticed. A bit irritating.
Has the popped up with more frequency for others? First time in years that I've had this issue.
I've had this issue come up twice in the last few months, one with a regular rev ticket, one with a MP redemption. Received the usual 'your reservation is processing' email, but I suppose was never ticketed. Same payment method as usual, nothing different AFAIK. Noticed when looking at my upcoming trips that reservations were missing.
Rev ticket had some PZ space when booked and *luckily* still did by the time I called in. Award ticket was booked in the very, very rare IN bucket out of RDU-IAH and on to SFO, and disappeared by the time I noticed. A bit irritating.
Has the popped up with more frequency for others? First time in years that I've had this issue.
Mar 20, 2022, 5:11 pm
#24
Join Date: Jun 2021
Location: SFO
Programs: UA 1K, AS MVP
Posts: 29
Mar 22, 2022, 7:24 pm
#25
Join Date: Jun 2021
Location: SFO
Programs: UA 1K, AS MVP
Posts: 29
So in a weird twist, today around 6pm PT I received an email from UA that this award reservation was just ticketed. I did *not* call in, I just gave up an bought a ticket for the same day in cash. This is 12 days after starting the reservation.
I cancelled the cash ticket and grabbed the same seats. Used the flight credit elsewhere.
Not sure why/how this happened, but can't say I'm mad about finally finding some useful IN space on this flight.
I cancelled the cash ticket and grabbed the same seats. Used the flight credit elsewhere.
Not sure why/how this happened, but can't say I'm mad about finally finding some useful IN space on this flight.
Last edited by alexostra; Mar 22, 2022 at 7:24 pm Reason: remove confusion
Mar 22, 2022, 7:26 pm
#26
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Was this a ticket with partner space or all UA?
May 26, 2023, 8:32 am
#28
Join Date: Aug 2013
Location: DEN
Programs: UA 1K; BR Gold
Posts: 85
I have a paid fare for a trip that includes a Duetsche Bahn AG rail connection. All other legs are on UA. I tried to purchase 72 hours ago and it still shows as "Waitlisted" and the reservation is processing. I called UA at the 48 hour mark and they said they were still waiting to hear from LH. I asked when it would ticket and 1K rep said "soon, probably tomorrow." Today is hour 72. What gives?
May 26, 2023, 10:10 am
#29
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
Back in the period of time UA was leaking PNR comments to the wide world (RIP) you'd see the 'to fraud' and 'fraud automation returned Ok' comments basically on top of each other. It's been a long time since I've had a PNR not ticket instantly (native or partner, revenue or miles) let alone when the tool was showing comments so my sample size is zero but particularly for a pure UA ticket it would go a long way to explain the "random" delays
May 26, 2023, 3:19 pm
#30
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
I have a paid fare for a trip that includes a Duetsche Bahn AG rail connection. All other legs are on UA. I tried to purchase 72 hours ago and it still shows as "Waitlisted" and the reservation is processing. I called UA at the 48 hour mark and they said they were still waiting to hear from LH. I asked when it would ticket and 1K rep said "soon, probably tomorrow." Today is hour 72. What gives?