Why won't my reservation ticket??

Old Mar 6, 12, 8:11 pm
  #1  
Original Poster
 
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,305
Why won't my reservation ticket??

I purchased two separate tickets on United.com over four hours ago. I received emails for both of them telling me that it could take up to 3 hours to ticket the reservations, and that I'd receive receipts and ticket numbers immediately upon ticketing. The e-mail also said to contact them if I didnt receive this within 3 hours. Well, now it's been over four hours, no tickets, and I cannot get through to anybody. Will I lose these reservations?
jasondc is offline  
Old Mar 6, 12, 8:15 pm
  #2  
 
Join Date: Apr 2010
Location: SEA
Programs: AS MVP 75K, DL Diamond, LH SEN, Hyatt Globalist, Marriott Ambassador
Posts: 2,342
Were these flights on UA or a partner? Partner flights will occasionally take more time.
BryanIAH is offline  
Old Mar 6, 12, 8:20 pm
  #3  
Original Poster
 
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,305
all UA operated

UA operated flights ORD-LGA-ORD



Originally Posted by BryanIAH View Post
Were these flights on UA or a partner? Partner flights will occasionally take more time.
jasondc is offline  
Old Mar 6, 12, 8:44 pm
  #4  
Moderator: American AAdvantage and New York City
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,634
I had a similar problem, but perhaps not exactly the same - UA SFO-SAN-SFO. The first three times I tried to complete the purchase, the website kicked me to the home page. My reservation was listed in my profile, but said:
This reservation is not ticketed. Complete this purchase now.
...along with a statement that it'd be on hold thru midnight, March 8, SFO time. No email.

However, apparently fourth try was a charm, as it seems to have gone through. Received a confirmation email that the reservation was processing.

Looks like I picked a dandy time to be booking on UA for the first time in many years!
dstan is offline  
Old Mar 6, 12, 8:50 pm
  #5  
 
Join Date: Aug 2011
Location: SAN, ZRH, LUG, BSL
Programs: United MP
Posts: 11
Originally Posted by dstan View Post
However, apparently fourth try was a charm, as it seems to have gone through. Received a confirmation email that the reservation was processing.
Lucky you. Same issue here, but have been trying so far way more than four times, still no luck. Go figure. I just want to spend some money, and they won't take my purchase...
steve81zh is offline  
Old Mar 6, 12, 8:52 pm
  #6  
Original Poster
 
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,305
hmmmm....

.... well for me it issued confirmation numbers for both tickets, but still, it hasnt ticketed or purchased. Come on!! I just want to buy a ticket!


Originally Posted by steve81zh View Post
Lucky you. Same issue here, but have been trying so far way more than four times, still no luck. Go figure. I just want to spend some money, and they won't take my purchase...
jasondc is offline  
Old Mar 6, 12, 9:06 pm
  #7  
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,811
I usually ask: "Hi, I'm just calling to check on the status of a reservation. I have the confirmation code whenever you're ready. OK, it's {the PNR spelled out in NATO spelling alphabet, e.g. tango hotel echo papa november romeo}. Yes, that's the one! I just wanted to call to double-check that it is in a ticketing queue." If they push back, "Can you please check just once more? I usually ticket within an hour of purchase unless something is wrong with the record."

Recent problems have included: (1) flight was a codeshare on a partner and needed to be "confirmed" by them, then after it was "confirmed" all my saved payment information was deleted from the record and the reservation never would have ticketed if I hadn't called; (2) award flight on a partner carrier experienced a "schedule change" immediately after booking (erroneous schedule data?) and after it was accepted all payment information was deleted and it never would have ticketed. Have never seen an all-CO or all-UA flight take more than a few hours to ticket, but would not at all be surprised if it happened.

Wasn't instant ticketing great? I really miss being able to buy an international flight and instantly confirm an upgrade.
mherdeg is offline  
Old Mar 6, 12, 9:08 pm
  #8  
FlyerTalk Evangelist
 
Join Date: May 2007
Location: Houston
Programs: UA Gold, Marriott Gold
Posts: 11,267
You could call reservations and see if you can get through before it tickets. Would be an amusing race.
mduell is online now  
Old Mar 6, 12, 9:11 pm
  #9  
 
Join Date: Jan 2010
Location: SFO & ORD
Programs: UA1K, VXgold
Posts: 93
I had a similar issue where a reservation would not ticket for 3 days. I called to UA 1K desk and it was determined that the "PIN" number of my account was not added properly. I think it was because I logged in with my password, and not the PIN.

After they added the PIN number to the reservation, the ticket issued in 15 mins.
artieb78 is offline  
Old Mar 6, 12, 9:12 pm
  #10  
Original Poster
 
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,305
well..

I've been trying. I cannot get through to reservations. They say they are too busy and it hangs up. I understand that they're busy because of the integration, but the e-mail made it seem rather urgent that I call if the ticketing didnt take place within 3 hours.

Again, this is a simple ORD-LGA-ORD roundtrip. all on UA metal


Originally Posted by mduell View Post
You could call reservations and see if you can get through before it tickets. Would be an amusing race.
jasondc is offline  
Old Mar 6, 12, 9:24 pm
  #11  
 
Join Date: Apr 2005
Location: In the corner plotting world domination
Programs: 1K
Posts: 1,122
Originally Posted by jasondc View Post
I've been trying. I cannot get through to reservations. They say they are too busy and it hangs up. I understand that they're busy because of the integration, but the e-mail made it seem rather urgent that I call if the ticketing didnt take place within 3 hours.

Again, this is a simple ORD-LGA-ORD roundtrip. all on UA metal
At the risk of muddying things... what if you try making an entirely new booking? You have 24 hours to cancel so if you end up with two bookings, you can cancel one of them. It's probably not something we all want to be doing all the time but perhaps it's necessary in this situation since you can't get through to res.

Just a thought.

DD
Daringdoo is offline  
Old Mar 6, 12, 9:28 pm
  #12  
 
Join Date: Aug 2006
Location: ORD
Posts: 425
Originally Posted by Daringdoo View Post
At the risk of muddying things... what if you try making an entirely new booking? You have 24 hours to cancel so if you end up with two bookings, you can cancel one of them. It's probably not something we all want to be doing all the time but perhaps it's necessary in this situation since you can't get through to res.

Just a thought.

DD
Exactly what I did today.
elbejt2 is offline  
Old Mar 7, 12, 1:04 am
  #13  
 
Join Date: Apr 2005
Location: In the corner plotting world domination
Programs: 1K
Posts: 1,122
Originally Posted by elbejt2 View Post
Exactly what I did today.
So, what happened? Did you end up with two bookings?

Once UA works out the kinks, I'm sure this will no longer be necessary but in the meantime, you gotta do what you gotta do!!

DD
Daringdoo is offline  
Old Mar 7, 12, 1:56 am
  #14  
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,811
Originally Posted by Daringdoo View Post
So, what happened? Did you end up with two bookings?
You can cancel an unticketed reservation on united.com without much difficulty.

I would just avoid having two identical reservations for too long -- the old UA had overnight sweeps that arbitrarily cancelled one reservation if you were listed on a flight twice to prevent double-bookings, and I can imagine that CO might have the same thing (but have never seen it).
mherdeg is offline  
Old Mar 7, 12, 6:33 am
  #15  
Original Poster
 
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,305
ugh

over 12 hours later and reservations still are not ticketed. What happens if 24 hours comes along and I'm still not ticketed? Will they simply cancel? Have held for over 2 hours on the phone and cannot get through to an agent. Any advice?
jasondc is offline  

Thread Tools
Search this Thread
Search Engine: