United Consolidated Compensation Thread [Archive]
Jul 25, 2018, 1:03 pm
#376
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
I always used the contact form on the website, I include my ticket number flight number and all the information requested and then create a narrative. By doing so I received the best results. I don't have the link handy as I'm on my mobile right now. However someone else may want to post that for you as it's not in the wiki it doesn't hurt to file again
Jul 25, 2018, 2:53 pm
#377
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Non-functioning wifi on a recent flight from SFO-PEK in paid J (P class, actually, if that matters). No proactive compensation email was sent, so I emailed Customer Care (the Premier Voice website still seems to be broken and won't let you select dates in the past, which is important when you're trying to write in regarding past flights!). Got an email reply back with 3750 miles automatically deposited in my account. This is the first time I've ever NOT been given an option of ETC or miles. I know I can request ETC instead. Also, 3750 miles (or a $75ETC) seems light for non-functioning WiFi on a TPAC paid business flight, doesn't it? Any suggestions on how I should word a response to them to ask for more? I've been given more for non-functioning WiFi on economy domestic flights!
I contacted them through a form on the website. I followed the link (https://www.united.com/web/en-US/con...r/default.aspx) from the Wiki above for Customer Care. Is there another form I should have used?
If you paid for wifi internet access and it failed to preform, you can also request a refund @ www.united.com/refunds
Jul 26, 2018, 6:02 pm
#378
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
IAD-HNL this morning.
$300 or 15,000 miles for non function power outlet at my seat. LOL, chose the $300.
Great Purser proactively made the offer after breakfast and the ETC was emailed to me within 30 minutes.
Very impressed.
$300 or 15,000 miles for non function power outlet at my seat. LOL, chose the $300.
Great Purser proactively made the offer after breakfast and the ETC was emailed to me within 30 minutes.
Very impressed.
Jul 26, 2018, 7:49 pm
#379
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Jul 27, 2018, 2:07 am
#380
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Jul 27, 2018, 7:55 pm
#381
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
People have gotten less for a broken lie-flat on long-haul international.
Jul 27, 2018, 8:24 pm
#382
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
Jul 27, 2018, 8:32 pm
#383
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Jul 27, 2018, 9:43 pm
#384
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
No Wifi on Wednesday's LAX-IAD flight. FA announced and apologized prior to departure.
No proactive compensation for this 1K. I emailed CS this morning and received a response a few hours later with an apology and 5,000 miles.
No proactive compensation for this 1K. I emailed CS this morning and received a response a few hours later with an apology and 5,000 miles.
Jul 30, 2018, 9:36 pm
#385
Join Date: May 1999
Location: JFK, LGA, EWR
Programs: AA Platinum (Lifetime), United GS, HHonors Diamond, Shangri-la Diamond, Marriott Platinum
Posts: 549
GS, traveling on an award ticket and upgraded to business.
11 hour delay EWR ---> LAX on july 29th... proactive customer service email offering 25K miles or $500 voucher.
no GS rep assistance, but i asked for a room and was told by united club agent that there were none, but if i could find one (i did) that they would reimburse.
11 hour delay EWR ---> LAX on july 29th... proactive customer service email offering 25K miles or $500 voucher.
no GS rep assistance, but i asked for a room and was told by united club agent that there were none, but if i could find one (i did) that they would reimburse.
Jul 31, 2018, 10:28 am
#386
Join Date: Oct 2012
Posts: 18
Originally Posted by bobosing 
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
UPDATE. I asked for an e-certif of $850. did not need miles, preferred the e-certificate. Also received a very nice phone call. Happy with what I asked for and what I received
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
UPDATE. I asked for an e-certif of $850. did not need miles, preferred the e-certificate. Also received a very nice phone call. Happy with what I asked for and what I received
Jul 31, 2018, 10:41 am
#387
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
Originally Posted by bobosing
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
UPDATE. I asked for an e-certif of $850. did not need miles, preferred the e-certificate. Also received a very nice phone call. Happy with what I asked for and what I received
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
UPDATE. I asked for an e-certif of $850. did not need miles, preferred the e-certificate. Also received a very nice phone call. Happy with what I asked for and what I received
Jul 31, 2018, 10:46 am
#388
Join Date: Nov 2017
Posts: 3,359
Originally Posted by bobosing
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
AMENITIES - CONTROLLABLE*
Provide the minimum amenities as defined below and as required by law for all customers.
MINIMUM AMENITIES
- Access to phone and/or Wi-Fi and/or other means of communication and/or provide information about communication access;
- Meals and/or refreshments when delay exceeds two hours;
- Hotel accommodation for more than 8h delays if it occurs in overnight period;
- Ground transportation between airport/hotel/airport must be provided upon customer request;
- For those customers who decline airport accommodations, carrier should provide ground transportation options to allow customers to travel to/from their residence if within 80 km from the airport, or provide ground transportation compensation fee.
Safe Travels,
James
Jul 31, 2018, 10:51 am
#389
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
Uhh, fellow FTers can correct me if I'm out of step here but I think hotel voucher/compensation is given to anyone in your situation (even a General Member) since the *A airline manual states that when you have a intercontinental journey (which this one clearly is) and it gets cancelled for reasons within their control (i.e. goes mechanical) then everyone is entitled to this:
AMENITIES - CONTROLLABLE*
Provide the minimum amenities as defined below and as required by law for all customers.
MINIMUM AMENITIES
Safe Travels,
James
AMENITIES - CONTROLLABLE*
Provide the minimum amenities as defined below and as required by law for all customers.
MINIMUM AMENITIES
- Access to phone and/or Wi-Fi and/or other means of communication and/or provide information about communication access;
- Meals and/or refreshments when delay exceeds two hours;
- Hotel accommodation for more than 8h delays if it occurs in overnight period;
- Ground transportation between airport/hotel/airport must be provided upon customer request;
- For those customers who decline airport accommodations, carrier should provide ground transportation options to allow customers to travel to/from their residence if within 80 km from the airport, or provide ground transportation compensation fee.
Safe Travels,
James
Jul 31, 2018, 10:55 am
#390
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
Uhh, fellow FTers can correct me if I'm out of step here but I think hotel voucher/compensation is given to anyone in your situation (even a General Member) since the *A airline manual states that when you have a intercontinental journey (which this one clearly is) and it gets cancelled for reasons within their control (i.e. goes mechanical) then everyone is entitled to this:
In theory, UA is on the hook for a hotel for every passenger who needs one.
In practice, UA will often neglect to mention that fact (whether intentionally or as an oversight), which is why it's good to be prepared.
OP: If you had called up UA and asked to be sent home a day early, I'm sure they would have obliged, but I wouldn't have expected them to offer that proactively. It's relatively rare for people to be flexible enough to get to the airport on short notice for an intercontinental trip. One day's delay is usually less of a disruption than leaving a day earlier.