United Consolidated Compensation Thread [Archive]
 

$200 ETC for no food service of any kind on UA396 HNL-SFO. The cabin crew disappeared after takeoff and never served the "Snack" or drinks. I finally rang the call button and got a glass of water. This was the longest UA flight with water-only service that I've ever been on. :)

On a UAX flight from IAD-YYZ on Jan 02, we took an hour mechanical delay after boarding. The door remained open, and ground heat wasn't working. It got very very cold in the F cabin, and blankets weren't offered. Worth writing in for?

JAC-EWR. Traveling with the family. 2 adults, 1 kid, 1 lap infant. We had the whole row reserved in E+. Didn’t preboard. 2 reservations. Me and kid on one, wife on the other. At checkin we add the lap infant to my wife. Didn’t pay much attention to the paper ticket she handed us.

get on plane someone is in my wife’s seat. Strangely, his ticket says her seat number. Mobile boarding (wife’s) says same number. We look at the paper ticket that we got when we added the lap infant -32A.

(P)lane was full, and she ended up in 32A. From paid E+ in a row with her family, to the last row. I paid $90 for the E plus. It was row 11not emergency row.

Certainity deserve a refund of the E+ fees.

Surprised at this one.

my wife and 2 kids and I traveling back. 2 of us have 11AB and other 2 have 11 EF. Check in and two seats changed to 9AB for some unknown reason.

board plane and person in 9 switches back for us to where we were supposed to be.

Sent us $200 per person so $800 total for changing the seats.

Lax-SIN 18 hours direct flight in Polaris (paid upgrade during OLCI) & no Ua FF: the power, usb, headphone jack not working. Unable to charge my phone to watch UA entertainment apps. FA offered me to move to Y to use IFE.

That's incredible. Sometimes it seems like there's no rhyme or reason to the compensation given.

You wrote in or an FA did this?

Judgmental Employee Complaint
 

Purser took my PDB order by asking, “Are you thirsty?” and I asked for a (single) Buffalo Trace on the rocks. He replied, “It doesn’t sound like you’re thirsty, it sounds like you want to get drunk.” I wrote in immediately and the next day received a call from customer care expressing that the employee’s behavior was unacceptable and offering a goodwill gesture of either $200 or 10,000 miles.

No chance it was tongue-in-cheek?

First ever longer delay due to maintenance coming up - my flight in Polaris is 3:25 late, causing me to miss my connection ultimately getting me in about 5 hours late (if I can get the better routing) or seven hours late (if the automated reprotection prevails). What should I expect as a 1K in such a situation? Lose half a day at my destination due to this...

Greetings - Dirk

Sent a note of complaint regarding horrendous, lazy service on EWR-TLV. Dropped silverware, woke up my son to pick it up for her....J bathrooms filthy, purser directed wife to Y bathrooms, saying "this flight always has filthy bathrooms", rolled eyes when we asked for mattress pad, and when questioned why she rolled her eyes, said "you guys read the internet too much".

Anyway, within 5 hours received an apology and $175 ETC per person. Well done, UA.

$200 or $300 ETC or equivalent amount of miles. If you want to change your return to make up for the time lost, they will waive the change fee.