Originally Posted by
mpiotrow
Non-functioning wifi on a recent flight from SFO-PEK in paid J (P class, actually, if that matters). No proactive compensation email was sent, so I emailed Customer Care (the Premier Voice website still seems to be broken and won't let you select dates in the past, which is important when you're trying to write in regarding past flights!). Got an email reply back with 3750 miles automatically deposited in my account. This is the first time I've ever NOT been given an option of ETC or miles. I know I can request ETC instead. Also, 3750 miles (or a $75ETC) seems light for non-functioning WiFi on a TPAC paid business flight, doesn't it? Any suggestions on how I should word a response to them to ask for more? I've been given more for non-functioning WiFi on economy domestic flights!
How much are you looking for. $100-$75 (5,000-3,750 miles) sounds in the ballpark IME, plus a refund if you paid for access.
Originally Posted by
mpiotrow
That was an appropriate communication path.
If you paid for wifi internet access and it failed to preform, you can also request a refund @
www.united.com/refunds