Originally Posted by
bobosing
Originally Posted by
bobosing 
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
Uhh, fellow FTers can correct me if I'm out of step here but I think hotel voucher/compensation is given to anyone in your situation (even a General Member) since the
*A airline manual states that when you have a intercontinental journey (which this one clearly is) and it gets cancelled for reasons within their control (i.e. goes mechanical) then everyone is entitled to this:
AMENITIES - CONTROLLABLE*
Provide the minimum amenities as defined below and as required by law for all customers.
MINIMUM AMENITIES
- Access to phone and/or Wi-Fi and/or other means of communication and/or provide information about communication access;
- Meals and/or refreshments when delay exceeds two hours;
- Hotel accommodation for more than 8h delays if it occurs in overnight period;
- Ground transportation between airport/hotel/airport must be provided upon customer request;
- For those customers who decline airport accommodations, carrier should provide ground transportation options to allow customers to travel to/from their residence if within 80 km from the airport, or provide ground transportation compensation fee.
As a GS I would expect the hotel voucher/compensation to be doled out without any questions asked and would strongly recommend you keep your hotel receipt and ask UA to reimburse you for it.
Safe Travels,
James