Originally Posted by bobosing
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA


UPDATE. I asked for an e-certif of $850. did not need miles, preferred the e-certificate. Also received a very nice phone call. Happy with what I asked for and what I received