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Consolidated Global Services Thread: Benefits, Questions [2018]

Old Jan 1, 18, 7:41 am
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Last edit by: flyerbjorn
United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).

GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.

Last years' thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2017]
Thread on 2017 Global Services Notifications
Thread on 2017 Qualifying Discussion

Known facts concerning qualification and eligibility from United:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.


Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number, ​usually answered on the first ring, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (GPU/RPU) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and now prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted)
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
Additional Known Award and Upgrade Benefits (many unpublished)

All benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only.
  • GS can upgrade economy awards (XN or YN) into Business / First with a GPU if PN inventory is available, provided both instrument and miles drawn from GS member account. United-operated flights only.
  • GS can confirm any waitlisted instrument-supported upgrade within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (GPU/RPU) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets. GS can also open economy award space for the companion to allow for the upgrade with instrument, even if XN or T are unavailable.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased.)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy.
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Consolidated Global Services Thread: Benefits, Questions [2018]

Old Apr 27, 18, 12:56 am
  #466  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million M; Delta Gold Medallion (2 mio +); American; Hyatt Platinum Passport, Omni Platinum
Posts: 1,428
Originally Posted by aCavalierInCoach View Post
Yes.
but if guest does not have PreCheck, he/she has to shuffle over there
manstein58 is offline  
Old Apr 27, 18, 12:03 pm
  #467  
 
Join Date: Aug 2012
Location: SFO/TPE
Programs: UA GS slavery, *A Gold, Marriott/SPG Gold, Hilton Gold, Hertz Pres Circle
Posts: 280
Originally Posted by manstein58 View Post
but if guest does not have PreCheck, he/she has to shuffle over there
not worrying about that. guest in the family are all lifetime 1k and have global entry with precheck.
just wanted to make sure if one person was global, we can follow
twkidM3 is offline  
Old Apr 27, 18, 8:43 pm
  #468  
 
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,407
Added "Access to Lufthansa / Swiss Welcome (arrival) lounges for same-day inbound UA intercontinental flight." published benefit to the wiki.

I'm not sure if guests are allowed, and whether a physical card is actually required. I'm also not sure if the LHR arrival lounge access is a GS benefit or not.
flyerbjorn is offline  
Old Apr 28, 18, 9:37 am
  #469  
 
Join Date: Feb 2006
Location: Cape Cod MA
Programs: GS, 3 MM, Hilton Diamond
Posts: 751
In Frankfurt I was unable to bring a guest or even buy guest access to the Welcome lounge. If you don't have a business or first class ticket I think there is no way to gain access.
nigos is offline  
Old Apr 28, 18, 1:18 pm
  #470  
 
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 909
Originally Posted by nigos View Post
In Frankfurt I was unable to bring a guest or even buy guest access to the Welcome lounge. If you don't have a business or first class ticket I think there is no way to gain access.
Correct - no guest access to Welcome Lounge on any ticket in FRA and ZRH. First/Biz class passengers for themselves only; GS traveling in any cabin on presentation of your GS card, for you only with no guests. They would not accept digital card.
greenpau is offline  
Old Apr 28, 18, 2:03 pm
  #471  
 
Join Date: Feb 2003
Location: NY Metro
Programs: SPG Titanium, United Premier 1K
Posts: 1,583
I will likely lose my GS status on 1/31/19 but if I book a MILEAGE ticket now for lets say March 2019 and upgrade using a 2020 GPU which is allowed under GS rules and the upgrade clears now and I don't make any changes to the reservation, I assume the upgrade will still stand even though I will only be 1K at the time of the flight? (and 1Ks cant use a GPU on mileage awards). Any insights or experience on this?

Last edited by PrivatePilot; Apr 28, 18 at 2:08 pm
PrivatePilot is offline  
Old Apr 28, 18, 2:39 pm
  #472  
Moderator: United Airlines; FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 61,966
Originally Posted by PrivatePilot View Post
I will likely lose my GS status on 1/31/19 but if I book a MILEAGE ticket now for lets say March 2019 and upgrade using a 2020 GPU which is allowed under GS rules and the upgrade clears now and I don't make any changes to the reservation, I assume the upgrade will still stand even though I will only be 1K at the time of the flight? (and 1Ks cant use a GPU on mileage awards). Any insights or experience on this?
Once an upgrade clears it is safe.
WineCountryUA is offline  
Old May 2, 18, 1:10 pm
  #473  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.0 MM, Marriott Bonvoy Ambassador (Lifetime Titanium) Elite, AA Gold
Posts: 2,012
8 GS on UA 6068 DCA-IAH today. E175
st530 is offline  
Old May 2, 18, 8:02 pm
  #474  
 
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,407
I'm about to buy a Z class ticket on an SFO-CDG flight, operated with a 777-200 using the old seating configuration (2-4-2 C seats, 8 total F seats)

As a GS, what are my chances of being bumped into F? The flight is F4.
flyerbjorn is offline  
Old May 2, 18, 8:05 pm
  #475  
 
Join Date: May 2018
Programs: UA GLOBAL SERVICES - 1.2 million miles
Posts: 25
Originally Posted by flyerbjorn View Post
I'm about to buy a Z class ticket on an SFO-CDG flight, operated with a 777-200 using the old seating configuration (2-4-2 C seats, 8 total F seats)

As a GS, what are my chances of being bumped into F? The flight is F4.

When is the flight?
youngGS is offline  
Old May 2, 18, 8:11 pm
  #476  
 
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,407
Originally Posted by youngGS View Post
When is the flight?
Fri June 8.

My question is more about what UA typically does than the chances of my flight. I've seen some flights with F configurations that are F0 months in advance.
flyerbjorn is offline  
Old May 2, 18, 9:46 pm
  #477  
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Join Date: Nov 2014
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If they are selling F inventory, then I would say basically nil unless there are actual op-ups.
findark is online now  
Old May 2, 18, 9:49 pm
  #478  
 
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,407
That sounds reasonable. I'll expect to fly C, but hope that UA oversells the flight.
flyerbjorn is offline  
Old May 3, 18, 12:45 am
  #479  
 
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,126
Originally Posted by flyerbjorn View Post
I'm about to buy a Z class ticket on an SFO-CDG flight, operated with a 777-200 using the old seating configuration (2-4-2 C seats, 8 total F seats)

As a GS, what are my chances of being bumped into F? The flight is F4.
If there are any non-revs (and they always seem to magically appear when F seats are available), your chances are ZERO. Remember: at United, it's employees (and their buddies!) first, customers last.
iluv2fly and twkidM3 like this.
porciuscato is online now  
Old May 5, 18, 2:02 pm
  #480  
glx
 
Join Date: Oct 2011
Location: NYC
Programs: UA GS, SPG Plat, National EC Executive (Replaced Hertz), Hertz PC (Retired)
Posts: 724
GS <-> Marriott Plat lifetime under new program?

Has anyone figured out if the years we've spent as Marriott Platinum thanks to the GS crossover will count towards years of lifetime status for the new combined Marriott / Starwood program?
glx is offline  

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