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Consolidated Global Services Thread: Benefits, Questions [2018]

Old Jan 1, 18, 7:41 am
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Last edit by: flyerbjorn
United Global Services ("GS") is the highest tier of MileagePlus elite status. It is by invitation only, reviewed annually -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA, and also to those individuals that purchase an annual PassPlus enrollment of $50k or greater. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).

GS have enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.

Last years' thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2017]
Thread on 2017 Global Services Notifications
Thread on 2017 Qualifying Discussion

Known facts concerning qualification and eligibility from United:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.


Published Benefits
Full detail of published benefits can be found at https://mystatus.united.com/gs [MP credentials login required, existing GS only]
Shortlist (incremental/different to 1K):
  • Dedicated phone number, ​usually answered on the first ring, and generally by specially-trained GS agents. Some exceptions occur, especially during busy periods (such as when weather waivers are in effect)
  • Dedicated email address for MileagePlus and other inquiries, usually answered personally within hours
  • Dedicated check-in at main airport stations, including private Global Reception centers at major hubs, providing priority TSA security access. May bring guests/companions into Global Reception areas or dedicated GS checkin lanes who are traveling on same itinerary as GS member.
  • Instrument-supported upgrades (GPU/RPU) clear into PN class rather than PZ class for other elite tiers, which usually have much better availability. Instruments drawn from the GS member account and applied to other reservations will also clear into PN class.
  • Complimentary Premier Upgrades (CPUs) cleared beginning 120 hours prior to flight departure (versus 96 hours for 1K) for GS member and up to one other traveling on same PNR
  • Highest-priority when waitlisted for Upgrades, Award Travel, and Sold-out Flight Availability. GS members clear before any other status level or full-fare customers.
  • Priority Boarding, among the first to board the aircraft (currently after unaccompanied minors, people with disabilities and/or need more time boarding, Active-Duty Military, and now prior to families with children under age of 2)
  • Priority handling in event of IRROPS, including next flight guarantee in case of re-accommodation, overseen by dedicated team of location-based GS Customer Service Agents (identified via gold scarves/ties)
  • Mercedes-Benz Tarmac Transfer for tight connections between flights at major hubs (cannot be requested in advance)
  • Access to United Arrivals Lounge at SFO when arriving from international flight, regardless of cabin class (no guests permitted)
  • Access to Arrivals Lounge at LHR T2 when arriving from inbound UA-operated intercontinental flight, regardless of cabin (no guests permitted, must present Boarding Pass or physical GS card)
  • Access to Lufthansa / Swiss Welcome (arrival) Lounges in FRA and ZRH for same-day inbound UA intercontinental flight, regardless of cabin (no guests permitted, must present physical GS card)
Additional Known Award and Upgrade Benefits (many unpublished)

All benefits noted below require calling a GS agent:
  • GS can create saver economy award space (XN) if T inventory is available. United-operated flights only. Update 12 Dec 2018: Only for GS member + 1 companion.
  • GS can create saver business award space (IN) if PZ inventory is available. United-operated flights only.
  • GS can upgrade economy awards (XN or YN) into Business / First with a GPU if PN inventory is available, provided both instrument and miles drawn from GS member account. United-operated flights only.
  • GS can confirm any waitlisted instrument-supported upgrade within T-72 hours to flight departure provided at least 2 (two) J class premium seats remain for sale after the upgrade is processed and they are at the top of the waitlist.
  • GS are entitled to one Saver Award seat in the same class of service with their purchase of any premium cabin fare. GS agents can open space if it is not available provided that at least 2 seats remain for sale afterwards. United-operated flights only.
  • GS can upgrade a companion with an instrument (GPU/RPU) from Economy to Business / First when flying on a paid premium cabin fare, even if PZ or PN is not available, as long as J > 2 after upgrade processed. Companion needs to be ticketed in W class or higher on international cash fare itineraries, or ticketed in X/XN for upgrades from award tickets. GS can also open economy award space for the companion to allow for the upgrade with instrument, even if XN or T are unavailable.
  • (Note: Only ONE of the two above options can be exercised per premium fare purchased.)
  • GS can buy up from Basic Economy fares, which is usually forbidden
  • GS can access VIP Lounges (former Global First Lounges) in NRT, LHR, and HKG when booked in Polaris Business on an international itinerary. One guest permitted (two guests if a United Club member). Not accessed if booked in United Economy.
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Consolidated Global Services Thread: Benefits, Questions [2018]

Old May 5, 18, 2:15 pm
  #481  
 
Join Date: Dec 2017
Location: EWR
Programs: Latam Pass Black; UA GS, 1MM; Marriott LTPP / Ambassador
Posts: 272
Z Class & GPU

Originally Posted by porciuscato View Post
If there are any non-revs (and they always seem to magically appear when F seats are available), your chances are ZERO. Remember: at United, it's employees (and their buddies!) first, customers last.
And as far as I know, Z class isn't eligible for GPU usage either, which requires a C or D class fare.
LimeyFlyer is offline  
Old May 5, 18, 5:41 pm
  #482  
 
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,697
Originally Posted by glx View Post
Has anyone figured out if the years we've spent as Marriott Platinum thanks to the GS crossover will count towards years of lifetime status for the new combined Marriott / Starwood program?
Marriott hasn't released the details as to whether that will count yet. Stay tuned.
glx likes this.
laxmillenial is offline  
Old May 7, 18, 12:10 pm
  #483  
 
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,282
Has anyone had experience getting UA GS to open up award space where the website is pricing out a standard award due to no X on a UA segment of a mixed itinerary where partner segment X is available? e.g. xxx-ZRH has X on Swiss but ZRH-EWR on united has T? "asking for a friend"
aCavalierInCoach is offline  
Old May 7, 18, 1:19 pm
  #484  
Original Poster
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.2MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,199
Originally Posted by aCavalierInCoach View Post
Has anyone had experience getting UA GS to open up award space where the website is pricing out a standard award due to no X on a UA segment of a mixed itinerary where partner segment X is available? e.g. xxx-ZRH has X on Swiss but ZRH-EWR on united has T? "asking for a friend"

Yes. Specifically, BOS-ORD-HKG had (T), converted to (XN). TG had HKG-BKK (X). Resulted in saver ticket BOS-BKK. Further, UA had PN on BOS-ORD-HKG, so applied a GPU to get business as far as HKG.
wxguy is offline  
Old May 7, 18, 1:43 pm
  #485  
 
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,282
Originally Posted by wxguy View Post
Yes. Specifically, BOS-ORD-HKG had (T), converted to (XN). TG had HKG-BKK (X). Resulted in saver ticket BOS-BKK. Further, UA had PN on BOS-ORD-HKG, so applied a GPU to get business as far as HKG.
Great news - thanks.
wxguy likes this.
aCavalierInCoach is offline  
Old May 7, 18, 5:00 pm
  #486  
 
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 685
Originally Posted by flyerbjorn View Post
I'm about to buy a Z class ticket on an SFO-CDG flight, operated with a 777-200 using the old seating configuration (2-4-2 C seats, 8 total F seats)

As a GS, what are my chances of being bumped into F? The flight is F4.
Bumped as in complimentary ?, I would say unless your J seat is broken or been recently pee'd on fairly remote , outside of these two reasons I have been complimentary upgraded
4 times, once from coach to business, TATL, twice TPAC business to first and once business to first down to South America.
Based on my run rate(13 years GS) and my current LT miles I would be working with expectation of a non instrument or money upgrade approximately every 963,000 miles (give or take) Good Luck though !!!
wanderingkev is offline  
Old May 7, 18, 6:08 pm
  #487  
 
Join Date: Sep 2009
Programs: United GS, Marriott Titanium, HHonors Gold, AA Gold
Posts: 97
I have a 1h35m connection in FRA in a couple of weeks. ORD-FRA in J, then FRA-FCO in E. Given we'll need to go through immigration/customs in FRA, is there any expedited escort by a GS agent (or LH equivalent) in FRA to ensure we can catch our connection? I've done 90 minutes before, but am a little anxious if the inbound ORD-FRA flight gets a little delayed that we may be cutting it close.
bluepig1 is offline  
Old May 7, 18, 6:22 pm
  #488  
 
Join Date: Apr 2017
Posts: 575
Originally Posted by bluepig1 View Post
I have a 1h35m connection in FRA in a couple of weeks. ORD-FRA in J, then FRA-FCO in E. Given we'll need to go through immigration/customs in FRA, is there any expedited escort by a GS agent (or LH equivalent) in FRA to ensure we can catch our connection? I've done 90 minutes before, but am a little anxious if the inbound ORD-FRA flight gets a little delayed that we may be cutting it close.
Once, when I was just a 1k in FRA an agent met us with a sign and our names. we were about 10 mins late, and the connection was somewhat tight but not super tight. i was surprised. they escorted us to the front of the security line and took us on a golf cart. we made our connection easily. nice touch, but probably wasn't necessary.
flyerbaby19 is offline  
Old May 7, 18, 8:21 pm
  #489  
 
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 911
Originally Posted by bluepig1 View Post
I have a 1h35m connection in FRA in a couple of weeks. ORD-FRA in J, then FRA-FCO in E. Given we'll need to go through immigration/customs in FRA, is there any expedited escort by a GS agent (or LH equivalent) in FRA to ensure we can catch our connection? I've done 90 minutes before, but am a little anxious if the inbound ORD-FRA flight gets a little delayed that we may be cutting it close.
Theyre pretty good, IME ... last time we had 20 minutes between flights due to a delayed SFO-FRA and the awesome GS agent was on the jetbridge for us and ran (in heeled boots) with us and got us on the LH connection to ATH. She was calling the gate to make sure it was held. We were the last to board and no others from our SFO flight made it and were unloaded. Sadly, only one of our bags made it.

With connections <1hr they are consistently there.
greenpau is offline  
Old May 9, 18, 11:16 am
  #490  
 
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 270
Guys,

Am I the only one who consistently has issues with upgrades being redeposited in my account when they do not clear ?

I need to ask for it which is annoying !!
benewr is offline  
Old May 9, 18, 12:25 pm
  #491  
 
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,282
Originally Posted by benewr View Post
Guys,

Am I the only one who consistently has issues with upgrades being redeposited in my account when they do not clear ?

I need to ask for it which is annoying !!
Yes - though "post trip" issues can largely be dealt with via the GS email address versus calling in. Having to keep track is a nuisance but getting resolution when there is an issue here is typically painless.
aCavalierInCoach is offline  
Old May 9, 18, 12:38 pm
  #492  
 
Join Date: Dec 2017
Location: EWR
Programs: Latam Pass Black; UA GS, 1MM; Marriott LTPP / Ambassador
Posts: 272
Originally Posted by benewr View Post
Guys,

Am I the only one who consistently has issues with upgrades being redeposited in my account when they do not clear ?

I need to ask for it which is annoying !!
I think it maybe something to do with the fact that many times a GS using a GPU to upgrade an award ticket for example, requires a manual process by the agent, so in the event it doesn't clear, it needs to be manually redeposited?
LimeyFlyer is offline  
Old May 11, 18, 5:03 pm
  #493  
 
Join Date: Sep 2009
Programs: United GS, Marriott Titanium, HHonors Gold, AA Gold
Posts: 97
I booked BIO-FRA-ORD several months ago, T->XN->PN using a GPU for 30K miles per person. Checked again and saw today that FRA-ORD now has R fare class availability; so I called GS to try to create an R and use the GPU into ON. I'd pay 30K more miles per passenger, which I was willing to do. The availability looks like:

F8 FN8 A8 ON7 O0 J9 JN9 C9 D9 Z9 ZN9 P9 PN3 R3 RN3

The GS agent (x 2, since I HUACA after the first one) indicated that for R fare class specifically, there must be at least 2 seats remaining in order to convert (and since we are a party of 2, this wouldn't work for us). We are 2+ weeks out from travel, so this doesn't apply to the T-72 rules listed. I have done the T conversion many times with just T1 or T2, but was not aware of this rule for R - and it's not listed in the wiki above. Have others noted this issue? Should I add to the wiki?
bluepig1 is offline  
Old May 11, 18, 6:19 pm
  #494  
 
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 911
Originally Posted by bluepig1 View Post
I booked BIO-FRA-ORD several months ago, T->XN->PN using a GPU for 30K miles per person. Checked again and saw today that FRA-ORD now has R fare class availability; so I called GS to try to create an R and use the GPU into ON. I'd pay 30K more miles per passenger, which I was willing to do. The availability looks like:

F8 FN8 A8 ON7 O0 J9 JN9 C9 D9 Z9 ZN9 P9 PN3 R3 RN3

The GS agent (x 2, since I HUACA after the first one) indicated that for R fare class specifically, there must be at least 2 seats remaining in order to convert (and since we are a party of 2, this wouldn't work for us). We are 2+ weeks out from travel, so this doesn't apply to the T-72 rules listed. I have done the T conversion many times with just T1 or T2, but was not aware of this rule for R - and it's not listed in the wiki above. Have others noted this issue? Should I add to the wiki?
Sounds like some rogue agents to me ... I just converted two R > IN with R2 in inventory this week. Sounds like these agents were confused the rules as last told to me / us are not per fare class, but per cabin. In your example above, with J9 this shouldnt be a problem as there are >2 seats for sale in J after the conversion. Maybe HUCA third time is the charm?
greenpau is offline  
Old May 11, 18, 10:06 pm
  #495  
 
Join Date: Nov 2006
Location: IAH
Programs: UA GS (1MM); AA LT Gold (1.9 MM); SQ; WN; DL; "Bonvoy Titanium"
Posts: 395
Originally Posted by benewr View Post
Guys,

Am I the only one who consistently has issues with upgrades being redeposited in my account when they do not clear ?

I need to ask for it which is annoying !!
@LimeyFlyer--I, too, have a general perception there is some correlation to delay (or sometimes failure?) in redepositing if the upgrade was pulled manually by GS Agent through the phone request rather than if request was made online. I spoke with a GS agent about this recently and she said that it should always be redeposited, although it may take some time. When I have several simultaneous upgrade requests, I personally find it hard to track.
BeanTownBoy is offline  

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