Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Nov 12, 2015, 4:40 pm
#631
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,245
Anyone else having trouble. I had just started the website and it was acting very flaky. Now I can't get the home page to load at all. I have tried different browsers, same result.
Nov 12, 2015, 5:31 pm
#632
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,245
Nov 16, 2015, 2:44 pm
#633
Join Date: Jan 2005
Location: ORD
Programs: UA 1K & MM
Posts: 61
Web site Meltdown Today?
I'm not normally one to think this way. However, I've had two separate experiences today that are leading me to this conclusion.
First, I tried to apply GPUs to a roundtrip to Europe in January. All I got in reply on the web was "Error, and a please go back" message. Ultimately, it offered me the phone number for web help and they were able to take care of me.
Just now, I tried to make a change to an ORD - BTV itinerary in a couple of weeks. Same message. Makes me wonder what the hell is going on. Especially on this one when I was most likely to have to pay to make the change.
First, I tried to apply GPUs to a roundtrip to Europe in January. All I got in reply on the web was "Error, and a please go back" message. Ultimately, it offered me the phone number for web help and they were able to take care of me.
Just now, I tried to make a change to an ORD - BTV itinerary in a couple of weeks. Same message. Makes me wonder what the hell is going on. Especially on this one when I was most likely to have to pay to make the change.
Nov 16, 2015, 3:34 pm
#634
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,905
Seriously hosed for me. Sometimes I can't get to my reservations at all, sometimes I get to the step where I see them all listed and then fail, sometimes I get to the point where I can see oneof them and then I fail...
Right now I was trying to add an RPU and I got all the way through to "continue" when I got the dreaded error.
Right now I was trying to add an RPU and I got all the way through to "continue" when I got the dreaded error.
Nov 16, 2015, 4:07 pm
#635
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,601
The "Error, please go back" error isn't new. I've seen it randomly since they switched over to the new website. If what I'm trying to do is available on the app, I usually just do it there and it works.
I have no RPUs or GPUs so its not just on upgrades.
I have no RPUs or GPUs so its not just on upgrades.
Nov 17, 2015, 6:39 am
#636
Join Date: Nov 2009
Location: EWR, FRA, CDG, BOS
Programs: UA-1K; DL-1MM; SPG-P75; Marriot-P
Posts: 469
Currently I can not scroll sideways in the little airplane on the Select Seat page. It only displays the front of the plane. Both in FireFox and Chrome.
Nov 17, 2015, 1:52 pm
#637
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
UA Reservations Down 17 November
Unable to make a reservation on United.com.
On hold for 25 minutes on 1K line.
Is something going wrong today?
On hold for 25 minutes on 1K line.
Is something going wrong today?
Nov 17, 2015, 1:55 pm
#638
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
My three credit cards have also disappeared from my United.com profile...
Anyone else having challenges?
Anyone else having challenges?
Nov 17, 2015, 2:09 pm
#639
Join Date: Oct 2015
Location: SFO
Programs: UA GS 1MM / Hilton Diamond / Bonvoy Gold / Hertz PC
Posts: 397
Yep, it's 1:10pm PT right now - couldn't make a reservation online, all my credit cards in my profile are screwed up, and have been on hold with 1k line for 30 minutes.
No bueno.
No bueno.
Nov 17, 2015, 2:12 pm
#640
Join Date: Oct 2013
Programs: UA 1K, Marriott Plat
Posts: 151
I can't seem to look at my booked flights right now - web site seems very wonky.
Nov 17, 2015, 3:00 pm
#641
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,905
Still very wonky. I can look at reservations but can't see options when I click through to change flights.
I also noticed that a fee to use miles to upgrade I processed yesterday hasn't shown up at my bank. The charge to the ticket itself (5 minutes earlier) has, but not the upgrade fee. Reservation itself is correct and miles were correctly debited.
A ticket booked for Mrs. Milepig using my miles yesterday wasn't linked to either of our accounts but I could find it by entering PNR. A call to UA went right through to the web help desk and they got that fixed up. I asked about the system generally, and the person just said that indeed they were having problems.
From my experience the issues are with .com, and the internal system is OK as agents are able to complete things I couldn't make work.
I also noticed that a fee to use miles to upgrade I processed yesterday hasn't shown up at my bank. The charge to the ticket itself (5 minutes earlier) has, but not the upgrade fee. Reservation itself is correct and miles were correctly debited.
A ticket booked for Mrs. Milepig using my miles yesterday wasn't linked to either of our accounts but I could find it by entering PNR. A call to UA went right through to the web help desk and they got that fixed up. I asked about the system generally, and the person just said that indeed they were having problems.
From my experience the issues are with .com, and the internal system is OK as agents are able to complete things I couldn't make work.
Nov 17, 2015, 3:10 pm
#642
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,572
Been trying all day to just search for flights to Europe - every search bombs. This is different than the typical port performance day at .bomb - it's worse!
Nov 17, 2015, 4:22 pm
#643
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Still down. Can't book simple a round trip.
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
What a crap "NEW" website UA came up with. Much worse than old site.
Unbelievable
We are unable to process your request. Please see the message below for details.
We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number.
What a crap "NEW" website UA came up with. Much worse than old site.
Unbelievable
Nov 17, 2015, 6:44 pm
#644
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4me
Posts: 12,073
I just successfully booked ORD-FRA-RAK.
Nov 18, 2015, 7:56 am
#645
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,422
I Broke united.com
Yesterday I booked a simple domestic round-trip on-line for mid-January. Going through the reservation steps, all looked good. I even got the first email with the PNR. But when I went to "My Reservations," it wasn't there in its usual pre-ticketing form.
I took the PNR and used the search function, and the reservation displayed. For dates "January 01, 0001." Both legs had this date, though the flights were correct. But using "Save to my account," it wouldn't.
I called the GS line, and the agent was able to replicate this! So she called Web support, and they said I broke united.com
This went on even after the trip ticketed. Finally, I had a nice GS agent who was able to fix it, by taking my MP number out and putting it back in
So I broke united.com, but now it's fixed
I took the PNR and used the search function, and the reservation displayed. For dates "January 01, 0001." Both legs had this date, though the flights were correct. But using "Save to my account," it wouldn't.
I called the GS line, and the agent was able to replicate this! So she called Web support, and they said I broke united.com
This went on even after the trip ticketed. Finally, I had a nice GS agent who was able to fix it, by taking my MP number out and putting it back in
So I broke united.com, but now it's fixed