Jan 22, 2017, 9:57 pm
Last edit by: WineCountryUA
Technology Issue
Systemwide
Original travel date(s): January 22 - 23, 2017
Flight changes: The change fee and any difference in fare will be waived for new flights departing on or before January 25, 2017, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
Systemwide
Original travel date(s): January 22 - 23, 2017
Flight changes: The change fee and any difference in fare will be waived for new flights departing on or before January 25, 2017, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
UA mainline domestic flights grounded -- 22 Jan 2017 IT issue [STOP LIFTED]
Jan 27, 2017, 8:51 pm
#136
Join Date: Sep 2016
Location: Northern California
Programs: UA Global Services, SPG Gold, Hertz President's Circle, Global Entry, TSA Pre
Posts: 11
I was delayed nearly 3 hours (in the terminal), but received no compensation offer (I'm a 1K out of SFO). Any idea how and why United determined which flights and passengers received compensation, given that it was a systemwide outage?
Jan 28, 2017, 5:58 am
#137
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
(1) Being on the manifest of a flight posting a significant delay [the rule is typically >3 hours, however in this case ??? since much shorter delays have reported receiving an offer]
(2) The delay being coded to something that UA considers to be within their control (e.g. Maintenance vs. Air Traffic Control)
(3) Some sort of manual intervention to "submit" the flight also seems to be a part of the recipe but I'm not sure how this interacts with (1) and (2).
If you were offloaded from the original flight and protected on a new flight you're (IME) unlikely to receive a proactive offer, OTOH, of you're protected and not offloaded (keep space) on the original flight odds are better. If the flight was originally coded as a "act of god" delay (Weather) and then got caught up in this mess, you're also unlikely to get an offer automatically.
In any event, it seems it would certainly be worth writing a short, polite note to 1KV
Jan 29, 2017, 10:21 pm
#138
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
It might interest readers here to know that apparently Delta are down again. Hard to tell exactly what the impact was, but yet again seems like a more significant outage than UA's.
Makes you wonder if the IT systems are under attack across the US, wouldn't be all that surprising if efforts have increased recently.
Makes you wonder if the IT systems are under attack across the US, wouldn't be all that surprising if efforts have increased recently.
Jan 30, 2017, 2:40 am
#139
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,604
It might interest readers here to know that apparently Delta are down again. Hard to tell exactly what the impact was, but yet again seems like a more significant outage than UA's.
Makes you wonder if the IT systems are under attack across the US, wouldn't be all that surprising if efforts have increased recently.
Makes you wonder if the IT systems are under attack across the US, wouldn't be all that surprising if efforts have increased recently.
Jan 30, 2017, 12:03 pm
#140
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Yes I love all the bloggers who continuously plug DL as most reliable. So much for that. All of the legacy carriers are using antiquated systems that should have been replaced years ago.
At least UA was good about compensating customers and flexible about rescheduling. DL - not so much and they just terminated their interline agreement with AA.
At least UA was good about compensating customers and flexible about rescheduling. DL - not so much and they just terminated their interline agreement with AA.
Jan 30, 2017, 4:19 pm
#141
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Interesting that it's the 2nd week an a row, with W&B/ACARS being mentioned/seeming to be the guilty party in both cases -- wonder if SITA/ARINC (ACARS) and/or the W&B automation provider (common to UA and DL?) is pushing out an update that isn't going as smoothly as it should? Will AA or WN be next weekend's story? 
From what I can find DL/AA terminated their interline endorsement agreement back in 2015 -- nothing more recent -- and nothing about terminating all of the interline agreements (IET, IT, IB, etc.) -- though it does seem odd that DL is affirmatively walking away from one of the major selling points for legacy/network carriers over LCC/ULCC. (That said, I swore I'd never fly DL again in 2004 and so far have been successful even in IROPS. The last couple, they didn't even offer DL so I wonder if there's some friction between DL/UA in this department as well.
From what I can find DL/AA terminated their interline endorsement agreement back in 2015 -- nothing more recent -- and nothing about terminating all of the interline agreements (IET, IT, IB, etc.) -- though it does seem odd that DL is affirmatively walking away from one of the major selling points for legacy/network carriers over LCC/ULCC. (That said, I swore I'd never fly DL again in 2004 and so far have been successful even in IROPS. The last couple, they didn't even offer DL so I wonder if there's some friction between DL/UA in this department as well.