Jan 22, 17, 9:57 pm
Last edit by: WineCountryUA
Technology Issue
Systemwide
Original travel date(s): January 22 - 23, 2017
Flight changes: The change fee and any difference in fare will be waived for new flights departing on or before January 25, 2017, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
Systemwide
Original travel date(s): January 22 - 23, 2017
Flight changes: The change fee and any difference in fare will be waived for new flights departing on or before January 25, 2017, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
UA mainline domestic flights grounded -- 22 Jan 2017 IT issue [STOP LIFTED]
Jan 22, 17, 7:24 pm
#93
Join Date: Sep 2004
Posts: 306
As someone who was flying Delta during their big meltdown last year, ya'll have my sympathy. System-wide shutdowns are a nightmare to recover from.
I ended up being 6 hours delayed on the outbound segment, then two flights (twelve hours apart!) canceled on the return, stranding me overnight.
The good news is that when all was said and done I ended up with $600 in flight vouchers and 20,000 miles compensation. And this wasn't even as a someone with more than bottom tier status. (I am an airline maverick and swear allegiance to no one line at this point.)
I ended up being 6 hours delayed on the outbound segment, then two flights (twelve hours apart!) canceled on the return, stranding me overnight.
The good news is that when all was said and done I ended up with $600 in flight vouchers and 20,000 miles compensation. And this wasn't even as a someone with more than bottom tier status. (I am an airline maverick and swear allegiance to no one line at this point.)
Jan 22, 17, 7:26 pm
#94
Join Date: May 2001
Location: HNL
Posts: 996
Weird. I left hnl at 0830, arrived lax an entire hour early, then spent 3 hours in the *A lounge before walking to terminal 8 where flights are boarding left and right - I was completely unaware of any meltdown until now. My sea flight looks ok - 10 min delay.
Jan 22, 17, 7:29 pm
#95
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA Plat & 1MM, DL Plat, Hyatt Globalist, Marriott Plat, HHonors Gold
Posts: 14,820
2 steps forward, 1 step back. Thought Oscar had the ops on a positive trend, but clearly the antiquated IT is going to be a recurring issue and perhaps Jeffy's ultimate legacy (besides the Chairman's flight). Interesting how large 24/7 companies (including mine) are able to upgrade IT but UA is apparently incapable.
As others have said, glad I'm not flying today. To be fair LH, AF have frequent strikes, which have the same effect (though I suppose you can make contingency plans)
As others have said, glad I'm not flying today. To be fair LH, AF have frequent strikes, which have the same effect (though I suppose you can make contingency plans)
Jan 22, 17, 7:47 pm
#96
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,574
Jan 22, 17, 8:02 pm
#98
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA 1MM, AS MVP, Bonvoyed Gold, Honors Dia, IHG Plat, ...
Posts: 13,283
Jan 22, 17, 8:10 pm
#100
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.034MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 51,454
Jan 22, 17, 9:58 pm
#105
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.9MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 63,090
Flight changes: The change fee and any difference in fare will be waived for new flights departing on or before January 25, 2017, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
