Last edit by: WineCountryUA
Source: United Boarding Process
We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
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Pre Sept 2018 process
Pre-Boarding
General boarding (Window Seats, then Middle Seats, then Aisle)
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
New changes (effective 18 Sept 2018)
You will see some new boarding lane signs in the gate area that will guide you through the boarding process. There will now be two lanes that are color coded : to begin, Group 1 will board through the blue lane and Group 2 will board through the green lane. The remaining Groups 3-5 will then board through the green lane when called, and Groups 1 and 2 can continue to board through the blue lane .We encourage you to make yourself comfortable while you wait for your group to be called, and we’ll let you know when we’re ready for you to board. Late arriving customers in Groups 1 and 2 are welcome to continue boarding through the blue lane at any time.
Boarding groups
Pre-boarding
- Unaccompanied minors
- Customers with disabilities
- Active members of the military
- United Global Services® members
- Families traveling with children age 2 and younger
- Premier® 1K® members
Group 1
- Premier Platinum members
- Premier Gold members
- Star Alliance™ Gold members
- Customers seated in premium cabins: United Polaris®, United First® and United Business®
Group 2
- Premier Silver members
- Star Alliance Silver members
- Customers who have purchased Premier Access® or Priority Boarding
- United℠ Explorer, Club, Presidential Plus℠ and Awards Cardmembers
Groups 3 – 5
- Economy Plus®
- United Economy®
- Basic Economy*
* Customers who have purchased a Basic Economy ticket will be in the last boarding group, except for Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Pre Sept 2018 process
Pre-Boarding
- Unaccompanied minors
- Customers with disabilities
- Uniformed members of the U.S. military
- Families traveling with children age two and younger
- United Global Services® members
- Group 1: Premier 1K, Premier Platinum, Business/Polaris Business, and First/Polaris First.
- Group 2: Premier Gold, Star Gold, Premier Silver, Star Silver, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle & Aisle Seats (Aisle Seats on UA Express)
- Group 5 - Basic Economy
Customers who have purchased a Basic Economy ticket will be in the last boarding group, with the exception of Premier members, Chase Cardmembers of qualifying cards and Star Alliance Gold members, who will still receive their priority boarding.
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
Previous thread: United's Current Boarding Process (with Wiki) [Revised, May 2013]
United's Current Boarding Process (with Wiki) [2016-forward]{Archive}
#3001
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
He rarely takes any carryon, all checked bags.
Certainly frees up the space for others with a need for carryon.
He is also one of the last to board (stays in the lounge) but always gets a PDB. He has tried to convert me from UA for years - he has top tier status with both DL and AA and he hates UA with a passion (not certain why). He obviously has $$ but UA's new program does not entice him.
I still do carryon with UA and thus want to pre-board to ensure space in the overhead because just as I think UA has got good with delivery of bags (think LHR delivery time - superb) I get another LAS debacle where it is a wait (and you need to walk from the gates at the end of the terminal to the tram, take the tram, walk to the luggage at the end of the hall) and then they change the carousel. SAN is hit and miss - last week really quick, prior flight a very, very long wait.
Agree promised delivery time to luggage carousel of 15 minutes of arrival would mean less carryon by me with less desire to pre-board.
#3002
Join Date: Feb 2003
Posts: 4,115
And Delta is really good at baggage. I check bags on Delta all the time, and I think I’ve only used the guarantee a couple times.
#3003
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,645
The downside of this guarantee is that the rampers rush to get the bags off the plane and onto the carousel, so they are rougher with the bags. My bags noticeably wear faster when I check them on DL.
#3004
Join Date: Sep 2014
Posts: 2,531
I think they should let any legal carry-on be checked for free, and charge for large bags or second bags.
#3005
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,424
I am not familiar with that policy but, certainly, I would have no issue checking a bag if there wasn't going to be a 30 minute wait at the other end.
in fact, I think over half of people would be happy be to liberated of their large hand luggage if they knew there was no penalty for doing so, ie standing around waiting at the carousel.
in fact, I think over half of people would be happy be to liberated of their large hand luggage if they knew there was no penalty for doing so, ie standing around waiting at the carousel.
That being said, I normally get my bags fairly quickly on United also - there's just something about the backstop that makes me feel better about it with DL. And yes, literally not caring when I board is a liberating feeling.
#3006
Join Date: Jun 2014
Programs: UA MM
Posts: 4,130
It seems they almost always let you check a bag to its final destination for free at the gate. I know anytime a flight has a heavy load they proactively ask for people to do so.
#3007
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
I wish UA could offer a hybrid model, where you can gate check your bag on a mainline flight and it's returned to you on the jetway like with UAX flights. They do this already for strollers, so there clearly is a process for this. If this were available, I would use it and board toward the end. Dealing with baggage claim when needing to head straight to a meeting or arriving EWR late at night isn't appealing.
#3008
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
Why doesn’t UA go to back-to-front boarding like (I think) Delta has? Seems like bag storage isn’t a problem nowadays? Seems like someone who insists on boarding first because he/she has status or a forward seat gets proximal to the emissions (head level emissions, that is) of every subsequent boarding passenger. I’d be fine with this type of boarding for the time being.
#3009
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,529
Why doesn’t UA go to back-to-front boarding like (I think) Delta has? Seems like bag storage isn’t a problem nowadays? Seems like someone who insists on boarding first because he/she has status or a forward seat gets proximal to the emissions (head level emissions, that is) of every subsequent boarding passenger. I’d be fine with this type of boarding for the time being.
#3010
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,447
I don't know why, for a flight with 20 passengers on a 120 seat plane, we don't return to yesteryear and board back to front. Row 25 to 30, followed by 20-25 etc. It will definitely be faster.
If they don't do that, then I would wait until all were boarded to get on (unless I am at the back of the plane )
#3011
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,029
Regardless of personal preference, back of front is the logical, most responsible way to do this at this time. It reduces the instances of proximity. I think Delta is doing the responsible (and right) thing.
#3012
Join Date: Sep 2014
Posts: 2,531
https://hub.united.com/united-corona...ial-distancing
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- Boarding fewer customers at a time to allow for more distance during the boarding process. Following pre-boarding, we will board back-to-front by rows, but will space out customers to minimize crowding in the gate area and on the jet bridge.
#3013
Join Date: Jan 2005
Location: San Francisco, California
Programs: Amex Centurion, United Global Services
Posts: 847
https://hub.united.com/united-corona...ial-distancing
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- Boarding fewer customers at a time to allow for more distance during the boarding process. Following pre-boarding, we will board back-to-front by rows, but will space out customers to minimize crowding in the gate area and on the jet bridge.
#3014
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Including closing the bins until the front cabin starts to load.
#3015
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,348