Jan 5, 2017, 11:10 am
Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Sep 12, 2017, 5:02 pm
#1396
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Just to add a data point, I see LH award inventory on UA's site as usual, so it seems highly unlikely that it is a general IT issue between the two companies' systems. Perhaps LH is in the process of changing award inventory for the specific route you're searching?
Sep 13, 2017, 4:56 am
#1397
Join Date: Mar 2010
Posts: 468
I can book 3 of us on an award flight from OGG to DEN. But the last segemnt from DEN to home is not available as a nonstop with miles that day but is available as an inexpensive cash flight. If I book the award flight and then the last segment as a $ flight, would United in OGG let us check bags through to our final destination? Thanks!
Sep 13, 2017, 6:07 am
#1398
Join Date: Jan 2017
Posts: 805
I flew United yesterday for the first time in years because they were the only one with availability into Orlando. Is it normal that the flight attendants don't check seat belts, items under the seats, and chairs upright before take off? It was completely bizarre to me that during take off the girl next to me was using her backpack as a pillow in her lap, the people in front of me had their chairs reclined, and across the aisle a kid was lying down. Most airlines are really strict about this sort of thing.
Sep 13, 2017, 7:02 am
#1399
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
I flew United yesterday for the first time in years because they were the only one with availability into Orlando. Is it normal that the flight attendants don't check seat belts, items under the seats, and chairs upright before take off? It was completely bizarre to me that during take off the girl next to me was using her backpack as a pillow in her lap, the people in front of me had their chairs reclined, and across the aisle a kid was lying down. Most airlines are really strict about this sort of thing.
Obviously, some crews are more diligent than others. Sounds like you got a bad crew.
A short note to Customer Care detailing your observations would be appropriate:
https://www.united.com/web/en-US/con...r/default.aspx
Sep 13, 2017, 7:37 am
#1400
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Sep 15, 2017, 12:43 am
#1401
Join Date: Aug 2015
Location: HNL
Programs: AS MVPG, Global Entry
Posts: 771
How does determining valid routings differ between award and revenue tickets? Curious why united.com won't allow HNL-US Mainland-SYD on award tickets, but will offer on revenue tickets.
Sep 15, 2017, 1:05 am
#1402
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
In the specific case of HNL-Mainland-SYD, I'm guessing it has a lot to do with the fact that Hawaii is considered its own award region, and that going to the mainland is backtracking.Meanwhile, routings for paid fares have to be published, so that travel agents can sell them on United's behalf. Thus, they tend to be much more straightforward. For example, for the cheapest HNL-SYD fare on the dates I checked, you can route HNL-DEN/LAS/LAX/SFO-LAX/SFO-SYD, where '-' is a transfer and '/' is a choice (and transfers are always optional -- this routing allows both HNL-LAX-SFO-SYD and HNL-LAX-SYD).
Hope this helps.
Sep 15, 2017, 2:02 am
#1403
Join Date: Aug 2015
Location: HNL
Programs: AS MVPG, Global Entry
Posts: 771
Routings for award tickets are a black art. They don't have to publish any rules, so they don't. In the specific case of HNL-Mainland-SYD, I'm guessing it has a lot to do with the fact that Hawaii is considered its own award region, and that going to the mainland is backtracking.
In the specific case of HNL-Mainland-SYD, I'm guessing it has a lot to do with the fact that Hawaii is considered its own award region, and that going to the mainland is backtracking.
Sep 15, 2017, 8:56 am
#1404
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,415
No problem. Yes, I'd imagine that a mainland connection would be a viable IRROPS strategy -- although not the only one; in a day-of-travel IRROPS situation, the carrier that's causing the interruption is responsible to get you to your final destination. However, in a situation where you have a UA ticket and there are viable UA flights to get you to your destination, UA might take care of you out of goodwill, even though it's not their responsibility. (And, if there's a schedule change / cancellation ahead of time, then it is UA's responsibility and I'd think that a mainland connection would be the easiest way to go).
Sep 17, 2017, 1:17 am
#1405
Join Date: Jun 2017
Location: MidSouth
Programs: AA; Delta GM
Posts: 728
Not sure if I am posting this in the correct place. I tried to sign up tonight for the United Frequent Flyer plan. I received an email giving me a number, but when I try to use it to sign into the United site it keeps telling me that I have to contact them. I just want to log into their website with the number they just sent.
The website required me to answer three of the five security questions to verify my device, but then it still won't log into their website. Is this normal? Thanks!
The website required me to answer three of the five security questions to verify my device, but then it still won't log into their website. Is this normal? Thanks!
Sep 17, 2017, 1:43 am
#1406
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
... I tried to sign up tonight for the United Frequent Flyer plan. I received an email giving me a number, but when I try to use it to sign into the United site it keeps telling me that I have to contact them. I just want to log into their website with the number they just sent. ...
If it continues not to work, give the number a call.
The security question setup is standard.
Sep 17, 2017, 8:44 am
#1407
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
Sep 18, 2017, 5:31 am
#1408
Join Date: Aug 2017
Posts: 2
Hi, I apologize if this was answered before but I wanted to check before I went ahead and did this. I'm trying to book a one-way flight for my girlfriend to come over from Northeast Asia to the US through the United Mileage Plus portal.
My plan is to use my Chase Transfer Partners and transfer 35K Chase UR points to United to book the one way flight for her.
Heres what I was thinking of doing:
Create a United Mileage Plus account for her and transfer the UR points under her account to make the flight reservation... Would that work? I was originally going to book the reservation for her under my United account but was worried since it was my account, the flight reservation information would auto-fill with my name, address... etc.
My plan is to use my Chase Transfer Partners and transfer 35K Chase UR points to United to book the one way flight for her.
Heres what I was thinking of doing:
Create a United Mileage Plus account for her and transfer the UR points under her account to make the flight reservation... Would that work? I was originally going to book the reservation for her under my United account but was worried since it was my account, the flight reservation information would auto-fill with my name, address... etc.
Sep 18, 2017, 7:42 am
#1409
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Hi, I apologize if this was answered before but I wanted to check before I went ahead and did this. I'm trying to book a one-way flight for my girlfriend to come over from Northeast Asia to the US through the United Mileage Plus portal.
My plan is to use my Chase Transfer Partners and transfer 35K Chase UR points to United to book the one way flight for her.
Heres what I was thinking of doing:
Create a United Mileage Plus account for her and transfer the UR points under her account to make the flight reservation... Would that work? I was originally going to book the reservation for her under my United account but was worried since it was my account, the flight reservation information would auto-fill with my name, address... etc.
My plan is to use my Chase Transfer Partners and transfer 35K Chase UR points to United to book the one way flight for her.
Heres what I was thinking of doing:
Create a United Mileage Plus account for her and transfer the UR points under her account to make the flight reservation... Would that work? I was originally going to book the reservation for her under my United account but was worried since it was my account, the flight reservation information would auto-fill with my name, address... etc.
If you think she should have her own UA account for other reasons, by all means - but if you have any status, it is best if you book it, since certain fees are waived/reduced if you are Silver or above.
Sep 18, 2017, 8:00 am
#1410
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
And totally unnecessary. Just book the ticket from your account in her name. UA allows that, no problem.