Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Feb 22, 2017, 6:15 pm
#1081
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Join Date: Feb 2017
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yup! Low and behold;
http://www.ebay.com/sch/i.html?_from...duvet&_sacat=0
UA got themselves into this mess, now lets see how they get themselves out of it. HINT: Its not by making PA announcements to not steal the bedding.
http://www.ebay.com/sch/i.html?_from...duvet&_sacat=0
UA got themselves into this mess, now lets see how they get themselves out of it. HINT: Its not by making PA announcements to not steal the bedding.
F/A's can start collecting everything before landing but that would be SO MUCH stuff to pick up and audit.
I don't know how many people could have predicted this type of theft from the initial roll out. I certainly am surprised. Maybe it's revenge by passengers who had a bad Polaris experience or mistreated by UA during the merger.
Feb 22, 2017, 7:11 pm
#1082
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Join Date: Nov 2016
Posts: 82
What can they do? Chain the bedding to the seats?
F/A's can start collecting everything before landing but that would be SO MUCH stuff to pick up and audit.
I don't know how many people could have predicted this type of theft from the initial roll out. I certainly am surprised. Maybe it's revenge by passengers who had a bad Polaris experience or mistreated by UA during the merger.
F/A's can start collecting everything before landing but that would be SO MUCH stuff to pick up and audit.
I don't know how many people could have predicted this type of theft from the initial roll out. I certainly am surprised. Maybe it's revenge by passengers who had a bad Polaris experience or mistreated by UA during the merger.
1. buying gel pillows
2. Make PA announcements onboard flights to stop stealing bedding (cheesy)
3. Hope it stops by itself
4. Go to something not as snazzy as a gel pillow but then at the same time, you unintentionally lessen the 'Polaris' experience.
UA quite simply in trying to do good, caused this problem.
Last edited by WineCountryUA; Feb 22, 2017 at 7:23 pm Reason: merging consecutive posts by same member -- please use multi-quote
Feb 22, 2017, 7:33 pm
#1083
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
The time to collect the bedding is at the chocolate truffle delivery moment, when FA's come around to thank you for your business, etc.
Auditing bedding can't be much more cumbersome if it's collected than if it's left distributed around the cabin. The bedding could go into bags which are then locked in the lavs - which are supposed to be locked prior to landing anyway.
Auditing bedding can't be much more cumbersome if it's collected than if it's left distributed around the cabin. The bedding could go into bags which are then locked in the lavs - which are supposed to be locked prior to landing anyway.
Feb 22, 2017, 7:56 pm
#1084
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
The time to collect the bedding is at the chocolate truffle delivery moment, when FA's come around to thank you for your business, etc.
Auditing bedding can't be much more cumbersome if it's collected than if it's left distributed around the cabin. The bedding could go into bags which are then locked in the lavs - which are supposed to be locked prior to landing anyway.
Auditing bedding can't be much more cumbersome if it's collected than if it's left distributed around the cabin. The bedding could go into bags which are then locked in the lavs - which are supposed to be locked prior to landing anyway.
Feb 22, 2017, 7:58 pm
#1085
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Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
What does the gel pillow do, keep your head cool or you combine it with the other pillows to prop your head higher?
Feb 22, 2017, 8:45 pm
#1086
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
It's supposed to not warm up from body heat like a normal pillow. It also has a nice density and contours. Was perfect for behind the head/neck when kicked back watching a movie.
Feb 22, 2017, 9:09 pm
#1087
Join Date: Mar 2007
Location: CLE
Programs: UA Gold, HH Diamond, Marriott Gold
Posts: 3,662
It may not be Polaris passengers helping themselves.
Feb 23, 2017, 12:53 am
#1088
Join Date: Aug 2005
Location: Our nation's capital
Programs: UA 1K & 0.6 MM
Posts: 781
Feb 23, 2017, 4:10 am
#1089
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
The time to collect the bedding is at the chocolate truffle delivery moment, when FA's come around to thank you for your business, etc.
Auditing bedding can't be much more cumbersome if it's collected than if it's left distributed around the cabin. The bedding could go into bags which are then locked in the lavs - which are supposed to be locked prior to landing anyway.
Auditing bedding can't be much more cumbersome if it's collected than if it's left distributed around the cabin. The bedding could go into bags which are then locked in the lavs - which are supposed to be locked prior to landing anyway.
Last edited by FlightNurse; Feb 23, 2017 at 4:21 am
Feb 23, 2017, 5:43 am
#1090
Join Date: Dec 2014
Location: Haze gray and underway
Programs: UA 1K 2MM, HH Diamond, Marriott 'clink clink' Titanium
Posts: 1,784
UA (most likely) isn't shelling out list price for any of the items.
What percentage is lost over time to wear and tear? I would expect it's not much lower than the free advertising from the relocated souvenirs.
How much cost and effort is involved with collecting, cleaning, storing said items?
Feb 23, 2017, 6:12 am
#1091
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
Maybe its because UA pax have been so used to spectacularly crappy product for years, and now that there is something remotely "nice" - they cant help themselves.
Have you ever been to the SYD Koru club when UA is about to depart. The hungry UA flyers are circling the buffet and hot dog cart like they've never seen a buffet in an airport lounge before.
I do see the point about domestic flights. I carry a small pillow for domestic F (which I stole from TK actually
)
Have you ever been to the SYD Koru club when UA is about to depart. The hungry UA flyers are circling the buffet and hot dog cart like they've never seen a buffet in an airport lounge before.
I do see the point about domestic flights. I carry a small pillow for domestic F (which I stole from TK actually
)
Feb 23, 2017, 8:06 am
#1092
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Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Maybe people in Y as they deplane grab some of the bedding, especially if they spot one that is intact in the plastic.
Feb 23, 2017, 10:20 am
#1093
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 459
Maybe its because UA pax have been so used to spectacularly crappy product for years, and now that there is something remotely "nice" - they cant help themselves.
Have you ever been to the SYD Koru club when UA is about to depart. The hungry UA flyers are circling the buffet and hot dog cart like they've never seen a buffet in an airport lounge before.
I do see the point about domestic flights. I carry a small pillow for domestic F (which I stole from TK actually )
Have you ever been to the SYD Koru club when UA is about to depart. The hungry UA flyers are circling the buffet and hot dog cart like they've never seen a buffet in an airport lounge before.
I do see the point about domestic flights. I carry a small pillow for domestic F (which I stole from TK actually
)And I too must admit I fly with my favorite pillow, a nice one with real feathers purloined from OS years ago and still like new!
Feb 23, 2017, 1:00 pm
#1094
Join Date: May 2014
Location: DMV
Posts: 2,092
A certain amount of attrition is almost certainly built into their calculations. Every business does that, but there's a difference between that and very frequent theft of the item.
The reality is that mutual respect is a part of a good relationship between client and service provider. Now, we probably all know that United has all too often come up short on their end of that equation. But if they try to rectify that then it is also up to passengers to recognize that and show respect to the property of the airline.
The reality is that mutual respect is a part of a good relationship between client and service provider. Now, we probably all know that United has all too often come up short on their end of that equation. But if they try to rectify that then it is also up to passengers to recognize that and show respect to the property of the airline.
Feb 24, 2017, 7:25 am
#1095
Join Date: Dec 2004
Location: NYC, LON
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