Last edit by: WineCountryUA
United's Announcement and FAQ
Kacee's Interpretation
Main Impact Since October 6
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
Kacee's Interpretation
Main Impact Since October 6
- Fee Changes such as platinum members are subject to various award fees
- No more free stopover - replaced with Excursionist Perk
- Agents no longer have the ability to find routings that do not show up on united.com
- Manually constructing trips using multi-city search results in multiple award fares being charged
- Changing any segment MIGHT require current availability for all existing Os&Ds in the PNR (as if a brand new booking is made) - YMMV
- Singapore Airlines segments are priced separately (add-ons)
Useful Links
This is an archive thread, the active thread is Award booking questions/ issues/ routing/ excursionist problems / help
UA award booking,change questions/fees/issues/routing/excursionist problems {Archive}
#2611
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 949
No matter what you end up booking now, plan on paying the close-in change fee (if you don't have status for fee waiver). Much better 1-stop options on LH will likely open up somewhere in between 21 and 4 days before departure are probably worth the additional dollars.
Yes they will have to refare the entire ticket.
Yes they will have to refare the entire ticket.
#2612
Join Date: Nov 2017
Posts: 3,359
Hoping for some advice - I have accrued enough miles for my SO and I to fly biz round trip for our honeymoon in Italy for September 2019. Ideally going from LAX to FLR and then NAP to LAX. Obviously some flexibility with airports in Italy given how easy it is to get around via trains there.
My question is - knowing that it's quite a bit out and availability hasn't been released yet, what's the best way to find saver biz awards? As soon as the schedules are posted online? I've read that it seems there's quite a bit of variability based on when partner space opens up - any tips / advice? Any particular partners to avoid flying? Unfortunately, we are not at all flexible on dates, so I'm just keeping my fingers crossed I'll be able to find something.
Alternatively, I've also read online that it's possible to get a saver economy flight and pay the saver biz cost to essentially be waitlisted...sounds a bit risky to bank on that, but perhaps that's an option as well?
Sorry for the newb questions - this will be our first time flying biz!!
My question is - knowing that it's quite a bit out and availability hasn't been released yet, what's the best way to find saver biz awards? As soon as the schedules are posted online? I've read that it seems there's quite a bit of variability based on when partner space opens up - any tips / advice? Any particular partners to avoid flying? Unfortunately, we are not at all flexible on dates, so I'm just keeping my fingers crossed I'll be able to find something.
Alternatively, I've also read online that it's possible to get a saver economy flight and pay the saver biz cost to essentially be waitlisted...sounds a bit risky to bank on that, but perhaps that's an option as well?
Sorry for the newb questions - this will be our first time flying biz!!
I think the key here that you mentioned is flexibility in airports. If you're not set into flying from a specific airport (i.e. LAX) or into a specific one (i.e. FCO), you'll find biz saver availability on the dates that work for you. Let's first consider where you're flying from - LAX is a solid *A airport and has tons of flights to places domestically and into Europe. You may also want to consider further afield airports like SAN or SBA. As for your destination, Italy, the obvious places to look would be Rome (FCO) or Milan (MXP/LIN) although as you noted the smaller regional airports may have availability you won't find if searching in Rome, or Milan. I'd also recommend looking at Switzerland, in particular Zurich (ZRH) and Geneva (GVA) since train rides into Italy are fast and cheap (check out SBB.ch, TreinItalia, etc.). Train tickets can be readily purchased online and are relatively inexpensive. It may take some time and research mulling over itineraries but I'm confident you'll find something that matches your desired dates and connection points and most importantly quality of service. Remember: You don't have to fly back the same way you came (i.e. you could fly into Milan then return from Florence). Keep trying out different airports and possibilities, I guarantee you that you'll find somewhat that works really well.
Speaking of quality of service, international business class products are not created equal even for the same airline. For instance, take United, there's a huge difference between a 767 configured as a BusinessFirst product and one of the newer Polaris configuration 777 or 787 aircraft travelling in terms of service and seat. The key is to check out trip reports for the segments you are going to fly both on FlyerTalk and elsewhere (here's one I found for a Swiss business class
Once you find business saver availability for 2 that most importantly fits your travel plans, book it and don't look back!
Hope that provides some guidance.
Safe Travels,
James
#2613
Join Date: Jun 2018
Posts: 3
Thank you for the quick and thoughtful response!! I'll be sure to keep this all in mind and start checking regularly once availability opens up in Sept/Oct.
#2614
Join Date: Nov 2017
Location: PHL, EWR
Programs: UA 1K 1MM, SG Plat Lifetime Gold, HH Diamond
Posts: 7
Need help: Biz saver fare to Australia on Christmas Day
I would like to book a one-way business class saver ticket from the US to Melbourne arriving Dec 25 (Sydney is fine too--I can book a local flight). I live on the East Coast, but am willing to pretty much fly out of any US airport (booking a domestic flight to IAH, LAX, SFO if needed). Any suggestions for Routes--I've looked at LAX->MEL, HOU->SYD non stop but no business. I do see a Christmas day PEK->MEL nonstop business but can't figure out a Saver fare to get into Pek for example. I realize this is PEAK time, but don't want to give up so easily--have been looking for 3 months, but not ready to give up.
So if you have examples of creative options I can try to cobble together (even from Canada) to get to Australia, I would really appreciate it.
As an aside, this is for a bucket list item--to watch the first day of the Boxing Day cricket test match in Melbourne on 12/26... Thanks in advance for any help,
Bharat (Cricket Obsessive, more than Cricket Fan)
So if you have examples of creative options I can try to cobble together (even from Canada) to get to Australia, I would really appreciate it.
As an aside, this is for a bucket list item--to watch the first day of the Boxing Day cricket test match in Melbourne on 12/26... Thanks in advance for any help,
Bharat (Cricket Obsessive, more than Cricket Fan)
Last edited by Cric8fan; Jul 21, 2018 at 4:25 pm Reason: Clarify the request
#2615
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
.... I'm a United 1K, living in Philly (flying out of any NYC, PHL, or DC airport is preferred, but I can, if needed, fly out of any other US airport). I would like to book a one-way ticket using miles arriving in Melbourne arriving Dec 25 (Sydney is fine too--I can book a local flight) using miles at BUSINESS SAVER rates. ..
There are paid services to do the leg work but they cannot find options if none exist.
#2616
Join Date: Nov 2017
Location: PHL, EWR
Programs: UA 1K 1MM, SG Plat Lifetime Gold, HH Diamond
Posts: 7
Thanks. I was hoping to jump on to the new long haul Singapore Airlines Newark->Singapore tickets will come available on United? I don't even see the nonstop routing as a paid option...
#2617
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
For more on the limited award offerings by SQ, see https://www.flyertalk.com/forum/unit...-aircraft.html
#2618
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,484
UA does not typically sell SQ flights from the U.S., and I would not expect them to sell this one.
#2619
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
If I book XXX-VIE-USA (all OS metal), can I drop XXX-VIE after ticketing (but within 24 hours, to avoid fee)? This is a married segment issue where VIE-USA is not available. I know this was possible in the past, but with the 2016 changes I’m not so sure anymore. Thanks!
#2620
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,758
[/left]An update, for anyone else who finds themselves in my situation: After flying the ExPerk, I ended up needing to make a change to the final leg of the itinerary also. When I did that, the computer re-calculated the entire price from scratch, correctly charging 0 for the ExPerk leg. (It may have helped that I changed from a Saver to an Everyday Award for the last leg, so the award had to be repriced anyway).
To your previous point about being charged incorrectly for changing the ExPerk; I've continually had this happen a few times. Only one of those time was worth fighting as it was (mostly) within the rules [SIN-CGK,HGH-ICN,KUL-SIN], but I did not prevail with the MPSC and chalked it up as a cost of doing business.
#2621
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
If I book XXX-VIE-USA (all OS metal), can I drop XXX-VIE after ticketing (but within 24 hours, to avoid fee)? This is a married segment issue where VIE-USA is not available. I know this was possible in the past, but with the 2016 changes I’m not so sure anymore. Thanks!
#2622
Join Date: Jul 2018
Posts: 1
Mileage Plus/Excursionist Perk Help Australia
I am booking a trip to Australia for my family using United Mileage Plus miles. The trip will be 7 June - 23 June, 2019. Today I booked the outbound legs of the trip which will route us from: ORD --> SFO --> SYD --> CNS (Cairns), with the last leg of this trip running on a code-share flight via ANZ. (I booked this because I was getting concerned about the inventory on the outbound leg of the flight. I am hoping that I didn't mess something up - the agent assured me that adding to the itinerary a bit later would work.)
Within Australia, our intended travel is as follows: SYD --> CNS (on the original one-way per above), CNS --> AYQ, AYQ --> SYD, SYD --> home
As of today, award inventory for the return trip was not showing up yet (even though it is within the 337 day window). As I continue to look for that inventory, I am trying to figure out if/how I can take advantage of the excursionist perk for one of the other legs of the trip.
By looking at the ANZ routing map and timetable, I have seen that the route from AYQ --> SYD is served on a code-share between ANZ and Virgin. I have the code-share flight number. However, it doesn't look like you can purchase the code-shares flights that far into the future, and the United website does not return ANY flights for travel between these cities.
Here are the questions:
- Since it "exists", is it possible to have an agent at the Premier desk find the code-share flight and book it as an excursionist ticket? What advice do you have for booking this?
- Does the excursionist flight have to be booked at the same time as the roundtrip? Or, can I book the return once the inventory opens and still take advantage of the excursionist perk when the code share flights become available later?
I'd welcome any other advice you have.
Thanks!
Within Australia, our intended travel is as follows: SYD --> CNS (on the original one-way per above), CNS --> AYQ, AYQ --> SYD, SYD --> home
As of today, award inventory for the return trip was not showing up yet (even though it is within the 337 day window). As I continue to look for that inventory, I am trying to figure out if/how I can take advantage of the excursionist perk for one of the other legs of the trip.
By looking at the ANZ routing map and timetable, I have seen that the route from AYQ --> SYD is served on a code-share between ANZ and Virgin. I have the code-share flight number. However, it doesn't look like you can purchase the code-shares flights that far into the future, and the United website does not return ANY flights for travel between these cities.
Here are the questions:
- Since it "exists", is it possible to have an agent at the Premier desk find the code-share flight and book it as an excursionist ticket? What advice do you have for booking this?
- Does the excursionist flight have to be booked at the same time as the roundtrip? Or, can I book the return once the inventory opens and still take advantage of the excursionist perk when the code share flights become available later?
I'd welcome any other advice you have.
Thanks!
#2623
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Welcome to FT!, Jodi Portnoy
That is likely very problematic advice, especially with a partner flight. Any change of an existing itin now requires re-confirming booked segments and for partners that typically requires new, available inventory.
to use excursion perk requires an RT itinerary -- as mentioned, that may be problematic to change your oneway to a roundtrip.
who is the primary flight operator -- award tickets cannot be codeshares flight numbers and need to be operated by an airline United has an award flight agreement. United can not do Virgin award flights.
For the same reason as the first comment, adding an excursion segment will only work if all existing segments are bookable at the time of the addition.Note unless the miles are coming from an account with significant UA status, there will be a fee for each ticket change.
Last edited by WineCountryUA; Jul 22, 2018 at 11:12 am Reason: typo
#2624
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
You won't be able to book AYQ-SYD because it's not operated by NZ. Award bookings can only be made on *A carriers or UA partner carriers and operated on their metal. Codeshare flights would not apply in this situation.
AYQ-SYD is only operated by JQ and VA. Neither of them are UA award partners.
AYQ-SYD is only operated by JQ and VA. Neither of them are UA award partners.
#2625
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,011
Unfortunately, intra-Australia flights are not going to show anything, as UA does not have any *A partners based there.