Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Oct 28, 2015, 12:23 pm
#766
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,555
Most people complaining about the change want to stay stuck in the 1990's because it's comfortable.
When DL changed its website, it took many months before all the bugs were worked out. I'll bet 6 months from now, there will be subtle changes to the UA site that eliminates a lot of what people are complaining about now.
When DL changed its website, it took many months before all the bugs were worked out. I'll bet 6 months from now, there will be subtle changes to the UA site that eliminates a lot of what people are complaining about now.
Of course, allowing a way to get to the efficient system until they make the fixes would be a nice gesture...
Even with all the choices on the left side when looking for flights, I still have to click on details for a page or more to see exact options since I'm open to a variety of connecting cities and stopover times. I find this annoying and inefficient compared to the old site.
The Hipmunk mention has me curious -- are there better alternatives for searching? The come to UA to purchase?
I personally suspect I'll picking up the phone if I get frustrated during award searches.
Oct 28, 2015, 12:27 pm
#767
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,041
Searching for award travel is horrible on the new site. Is there even a way to find *A partner flights anymore?
Oct 28, 2015, 12:47 pm
#768
Join Date: Dec 2014
Programs: GS, Marriott Titanium LT, IHG Gold, Hilton Gold
Posts: 66
Some functionality is missing, but I like to see the fares for different classes displayed. This is definetly an important improvement.
Oct 28, 2015, 2:51 pm
#769
FlyerTalk Evangelist
Join Date: Feb 2004
Location: Where I'm at
Programs: UA 1P 1MM, Hyatt Globalist
Posts: 21,744
Oct 28, 2015, 3:36 pm
#770
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,330
UA wants you to spend UA miles on UA flights. Period.
Want to fly on classy Asian carriers .. .fergeddaboutit.
Oct 28, 2015, 6:53 pm
#771
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,038
The last thing I want to do is redeem miles over the pond on crappy UA metal. I only want to fly SK/LH/OS/AC. UA is the last choice always...Now I see that opportunity is gone.
Who in gods name would approve that new website? Look, I understand change and I embrace it when it's applicable. This new website is simply user unfriendly .
Oct 28, 2015, 7:02 pm
#772
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Oct 28, 2015, 7:06 pm
#773
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Hot damn just went back to run a search I've been trying for awhile. The calendar is a complete cluster -- dates with saver award are showing whited out, *A eviscerated. ....
Last edited by goalie; Oct 28, 2015 at 7:08 pm Reason: Using symbols to mask vulgarity
Oct 28, 2015, 7:07 pm
#774
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,555
But it is proving so difficult I may just cave and use a partner (for a better experience but more miles).
Oct 28, 2015, 7:10 pm
#775
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,038
Oct 28, 2015, 7:34 pm
#776
Join Date: Sep 2009
Location: New York, NY
Programs: Delta Platinum Medallion; IHG Platinum; Marriott Gold; Hilton Gold
Posts: 1,071
So many are unable to find what they are looking for on the new site. Perhaps the answer is to call a United reservation agent and ask them to find it for you. Pay the fee, if applicable, and have United pay in employee time for their website degradation.
Oct 28, 2015, 8:05 pm
#777
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,555
I mentioned this earlier today on this thread, and I am currently on the phone with an agent who says (purely anecdotally, not verified, of course) that she's received similar calls today from people with award searches and regular paid searches. A lot of that would go away as people get used to it, I guess, but the phone fee feels cheap vs the time I wasted yesterday as I make the poor agent step thru date after date after city after city.... or maybe I revert to award booking services even for simple ones just for my time value.
Oct 28, 2015, 8:27 pm
#778
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Agreed, I've gotten used to just repeatedly clicking "details" on most options. When booking a connection I book based on connection time, city, aircraft / F availability, etc. I'm not just going to blindly book a flight because it gets me to my final destination the earliest, only to find out it has a 40 min connection through ORD.
Oct 29, 2015, 7:21 am
#779
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
Although (and slightly OT) I noticed a couple weeks ago that Plat/1K have "Discounted or waived phone service charge" but I can't find any definition of what exactly the discount or waiver is...
Oct 29, 2015, 7:59 am
#780
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
I really thought they were going to completely redesign all aspects of the site beyond just the booking engine. The fact that they just ported all the other subpages over with a new skin is....quite lazy.
And leads to some ugly results (note how form boxes run all the way to the edge).
I wonder if they had plans to do so but just gave up halfway through?
And leads to some ugly results (note how form boxes run all the way to the edge).
I wonder if they had plans to do so but just gave up halfway through?