UA initiates Account Security Update (Security Q&A authentication added 2016)
Feb 14, 2016, 12:13 pm
#151
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Quote:
Originally Posted by jsk1973
This is probably the busiest travel site on the internet and the thread is only four pages long, which suggests the problem is mostly isolated to a small percentage of users.
Not everyone visits the website every day. I happened to have some flights on UA this week so I visited the website, but was too busy to deal with it then. I'm guessing many people have just pushed it off until later.
Originally Posted by jsk1973
This is probably the busiest travel site on the internet and the thread is only four pages long, which suggests the problem is mostly isolated to a small percentage of users.
Not everyone visits the website every day. I happened to have some flights on UA this week so I visited the website, but was too busy to deal with it then. I'm guessing many people have just pushed it off until later.
Feb 14, 2016, 12:18 pm
#152
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Two of my banks have security questions, though at least they're free-form and not "pick a winner".
Last edited by mahasamatman; Feb 14, 2016 at 2:27 pm Reason: Response was a bit harsh.
Feb 14, 2016, 12:50 pm
#153
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Feb 14, 2016, 1:13 pm
#154
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For those having trouble logging in from the main page tile, try logging in using this page instead:
https://www.united.com/web/en-US/app...t/account.aspx
That worked for me when I coulnd't log in from the main page tile.
https://www.united.com/web/en-US/app...t/account.aspx
That worked for me when I coulnd't log in from the main page tile.
Feb 14, 2016, 1:24 pm
#155
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Free form is ok. But if it was "pick a winner" I'm sure you could contact the bank and ask them to provide you a security method that worked instead of forcing you to choose a question that is meaningless to you and you will never remember. And in the case of a bank, I think there are laws in your favor to keep them from preventing your access to your money.
Feb 14, 2016, 1:27 pm
#156
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Well something is definitely getting worse. I am trying to book a flight and get the "sign in to see Mileage Plus Upgrade options" (or some such message)....it will not let me login using either a PIN or a password from the flight details screen...so I click on "United" and go back to the homepage where it remembers me but I am still not logged in....so I click on one of my reservations to view the seat map where I can login and view it....I then go back to reservations to book a round trip and I am still logged in but every time I got to select a flight it says "We are unable to process your request. Please see the message below for details. We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-888-491-6573; the U.K., phone 0800 028 5003; elsewhere use the local phone number."
There is just so much of a mess going on here. And I haven't even changed my password, I am an "Update Later" person.
There is just so much of a mess going on here. And I haven't even changed my password, I am an "Update Later" person.
Feb 14, 2016, 2:24 pm
#157
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Feb 14, 2016, 2:28 pm
#158
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In the US, the laws will probably vary by state when it comes to retail banking. But I'm sure you are right that many laws require updating. Still no matter what the technology is, if the consumer cannot access his money, send a transfer, etc., then I think the bank could be so ordered by the court. But it would never get that far because the banks wouldn't shut people out like United and Starwood do. IMHO.
Feb 14, 2016, 4:38 pm
#159
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Happens all the time when sites are down for maintenance and it's outside normal business hours. Nobody can guarantee 24-hour access to anything. Any propsed legislation that would requires it would be inherently flawed - more so than united.com even.
Feb 14, 2016, 5:46 pm
#160
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Um, outages are not the same as policy.
Feb 14, 2016, 6:07 pm
#161
Join Date: Mar 2000
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Just went in to my account and my wife's - answered the security questions and changed the password in each. Logged out and then logged on again with the new passwords. Everything seems OK.
Feb 15, 2016, 12:47 am
#162
Join Date: Oct 2007
Location: USA
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Posts: 867
I have a problem similar to the one others reported as well. I login, go to make a flight reservation, and cannot see fare class availability. When I go back to US home page, I am no longer logged in. Seems like the problem started after I changed from a PIN to a password.
I wish UA would not use its customers as beta-testers!
Edit: Clearing united cookies solved the problem.
Update: Looks like this fix does not stick. Once your login times out, you need to remove the cookies again.
I wish UA would not use its customers as beta-testers!
Edit: Clearing united cookies solved the problem.
Update: Looks like this fix does not stick. Once your login times out, you need to remove the cookies again.
Last edited by FreFly; Feb 15, 2016 at 12:41 pm
Feb 15, 2016, 5:04 am
#163
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Despite not having changed my password (27 days until I do!) I cannot login on the flight search pages at all, I have to login elsewhere and then return to the flight search to see my saved searches and the fare class availability. And I still cannot book flights. I have not tried clearing cache/cookies/different browser.
Feb 15, 2016, 8:44 am
#164
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BTW the red asterisk is not reference elsewhere on the page.
Last edited by Michael D; Feb 15, 2016 at 8:46 am Reason: grammer
Feb 15, 2016, 11:30 am
#165
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There's no requirement that banks allow you access to your accounts online. If the website isn't working, you still have the same option bank customers have had for the history of banks: Walk into one during business hours and transact your business.