lincolnjkc

It's not entirely glitch-free even on a single passenger PNR...somehow... I got a takeoff box ($8, but comped, FA verified name and seat) and bought Wifi ($8, but unreliable enough that I complained and requested a refund). Two $8 United charges hit my CC. One $8 credit also hits my CC. Wrote to 1KV to ask what was going on -- since I never got confirmation of the refund for the wifi, just a credit posted, nor could I find any receipts on United's website for the flight/PNR/CC in question. So did they decide not to refund it...or...? 1KV reply was just "sorry for the errant charge for the snackbox, we have refunded it"

Scifience

I know we love to complain, but across ten or so flights in the past month as a GS stuck in economy (a string of bad luck + hub-to-hub routes), I've had no issues with this benefit. FAs acknowledged my status, expressed empathy I got stuck in the back, and on all but one flight, I was never charged for any drinks despite having three or four. On a couple occasions, the economy FAs even proactively brought me a couple extra minis of my preferred Glenfarclas. I have no complaints.

Kacee

Not really. It's just that UA gives us lots of reasons to complain. You won't hear me complain about AS's product, service, or FFP.

Life as a GS is very very different.

I never get recognized as 1K in Y. Which is fine. I don't need bowing and scraping. I'd just like to receive the published benefits without hassle and without getting snark from 1kvoice when they're not delivered. Unfortunately, that seems too much to ask.

Repooc17

It speaks to absolute inconsistency that is of UA.

Dyce

occasionally life as a GS can be different. But trust me - most of the time we get the same crappy service as everyone else…

TriMe

This is why I don't keep a card on file because I know FAs mistakenly charge items for 1Ks. But it is a pain to enter the CC every time I buy a ticket.

But last week, I got charged 1180 miles instead for a meal item. I had to call and wait on hold for 30 minutes, but they eventually gave me a rollback credit.

BTW, did the wording on the benefits recently change from one free food item to snack item?

United747

Wording may have changed (I’m not sure) but it still says this

docbert

Tuesday by any chance? UA had systems issues on Tuesday which seems to have triggered confusion in their system around status. I have a pending $43 charge for an exit row seat selection (which I'm now guessing isn't going to go through given it's a week later), and an actual $10 charge for "Inflight Liquor" - although interestingly I wasn't charged for my burger on the same flight. Emailed 1K voice yesterday and although they haven't gotten back to me yet I'm sure it won't be an issue to get it refunded.

(The app did actually show me the $43 charge for seat selection during a seat change, after a same-day-change when it had also tried to charge me for seat selection. Obviously something was wrong for it to even suggest I should have to pay - I only agreed to it because I knew I would be able to get it refunded, although it seems something else kicked in to stop that actually being necessary)

IAH-OIL-TRASH

First time in long time had a FA tell me “Looks like you’re a 1K, but only the snack boxes are complimentary”. HNL-SFO and FA didn’t seem like new hire. I told him “Thanks, you can go ahead and run it, but I don’t think I’ll end up being charged”. Biscuits and gravy not horrible. I’ll check my card charges and make sure some horrible new policy suddenly (and secretly) took effect.

mfirst

Trash - I had the cheese board to/from HI the past couple of days....rarely do they even have those......so, unless the policy has changed, it is probably similar to "Old Fashion Syndrome"

the biscuits and gravy are not my cup of tea......

since it looks like I might be going in/out of HNL more in the near future - maybe our paths will cross?

-m

IAH-OIL-TRASH

I’m on flights between HNL and west coast monthly. I’ll calculate odds when the bloody Mary’s wear off. But for now, Rough guess 1 in 200.

Was just charged $8 for biscuits and gravy. Note to 1K voice on way.

94010flyer

am on UA 1418 in Economy. When I got the pre-order a snack email it only listed the snack boxes. It also had a blurb that said if a charge shows up when you check out of the pre-order, don’t worry, it won’t process.


anyway Flight depart3: 1130 so lunch BOB was available. I didn’t feel like any of the hot food so got a Takeoff box. Couple next to me are both 1K and when they ordered the burger and pasta, the FA said it was showing up as a charge on their card and that only the snack boxes are free for 1K. Guy asks “since when” and FA (relatively young so likely a newbie) says “always”. He went ahead and bought anyway.

So either 1) the charge showing up will not get processed or 2) there’s been a change, because I recall a bunch of free hot food meals being complementary when I ordered them in the past.

will be interested in hearing if this was just computer glitch and you don’t get charged or indeed if burgers, fruit plates are now no longer free (which doesn’t really make economic sense since a burger is $8 and a takeoff box is $10)!

cfischer

UA FAs making up stuff again Will be interesting to see if UA charges this. They might ... I was recently charged $10 for domestic internet.

Never had an issue getting a burger for free ...

IAH-OIL-TRASH

Got my $8 refunded for biscuits and gravy I wasn’t comped 3 weeks ago. I’ll save refund e-mail in case I run into problematic FA next week.

jasonp622

This happened to me last night SFO-AUS. only snack boxes were offered for free, i asked for cheese plate but was told that was not free and would be $8. i also asked "if ths was a new policy" and was told that this was always the policy. i was also told "what's the big deal, it is only 8 dollars" which was an interesting comment. FA showed me her phone which only listed snack boxes and candy/jerky as $0.00.