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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jul 6, 19, 1:29 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Mar 31, 18, 9:05 am
  #256  
 
Join Date: Aug 2017
Location: PHL suburbs/NYC/WAS
Programs: AAdvantage (Gold), DL SM, UA MP (Silver)
Posts: 27
It turns out I am on the 752 V1 International. Not to sound dumb, but I have never flown this plane and it looks like there are hardly any E+ seats. I have no idea which seat is the best on the E+.

elipisk123 is offline  
Old Mar 31, 18, 9:17 am
  #257  
 
Join Date: Apr 2016
Location: LHR/SFO
Programs: UA 1K 0.75MM
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8F is the best -- can stretch out legs fully, relatively easy to exit if you want to go to the lav, and full armrest. Downside is in most 752 configs now you can't put bag underneath the cutaway in front of you.

Next best probably row 21 -- lots of legroom, can put bag under, but small/half armrest in 21AF. 20 has even more legroom but no recline (whatsoever). 12 has less legroom and no recline so should be avoided.

7ABC are interesting options -- have infinite legroom but slightly constrained by the protruding door and have people/FAs congregating nearby.

8ABC, 9, 10, 11 are fairly standard E+.
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sfo789 is offline  
Old Mar 31, 18, 9:21 am
  #258  
 
Join Date: Mar 2009
Location: SFO / HGH
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Originally Posted by sfo789 View Post
7ABC are interesting options -- have infinite legroom but slightly constrained by the protruding door and have people/FAs congregating nearby.
I usually pick these seats thinking I'll enjoy the legroom, but the area in front inevitably becomes an in-flight yoga studio hosting anywhere between 2-6 people at a time.
Say Vandelay likes this.
pushmyredbutton is online now  
Old Mar 31, 18, 9:24 am
  #259  
 
Join Date: Apr 2014
Programs: UA GS, Marriott/SPG Amb, Hyatt Explorist
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Originally Posted by elipisk123 View Post
It turns out I am on the 752 V1 International. Not to sound dumb, but I have never flown this plane and it looks like there are hardly any E+ seats. I have no idea which seat is the best on the E+.
Depends on what you look for in an E+ seat. Personally my #1 criteria on a long flight is getting an aisle seat because I like to get up and walk around a lot. I would take seats in the following order: 8D, 21C, 21D, 7-11C, 9-11D, 20C, 20D, 12C, 12D
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Old Jun 2, 18, 9:00 am
  #260  
 
Join Date: Mar 2009
Location: LAX & EWR/JFK
Programs: UA 1K
Posts: 1,423
2 PS flights LAX-EWR went MX today. 247 & 642. Rebooked 4 hours later. $250 e-cert.
Phil Level is offline  
Old Jun 2, 18, 9:08 am
  #261  
 
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G; Le Club Accor Platinum; Marriott Bonvoy Gold; Hertz PC
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Originally Posted by Phil Level View Post
2 PS flights LAX-EWR went MX today. 247 & 642. Rebooked 4 hours later. $250 e-cert.
Love the 757 but unless there is a plan to get replacement birds sooner rather than later, I fear this is going to become more of an issue over the next several years...
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Old Jun 3, 18, 8:23 am
  #262  
 
Join Date: Mar 2009
Location: LAX & EWR/JFK
Programs: UA 1K
Posts: 1,423
Usually I book far enough in advance to get a seat in row 1 (or row 5 on the 28J config PS), but due to yesterday's Mx, I sat in 4B. This seat was cold... like a walk in fridge. The purser did make an announcement on the ground about the cold temp and it did warm up some in-flight, but 4B was noticeably colder than row 1 when I went to use the forward lav. Also I could hear the blast of air from the ceiling the entire flight. Wasn't just me, others in rows 3 & 4 were huddled under their blankets.

The tail # was 5468. Is this specific to this aircraft or do all the 28Js have this?

Last edited by Phil Level; Jun 3, 18 at 8:31 am
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Old Jun 3, 18, 9:08 am
  #263  
 
Join Date: Jun 2012
Location: New England
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Posts: 3,673
I haven't had any issues with cabin temps on the 28J.
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diburning is offline  
Old Jun 3, 18, 10:49 am
  #264  
 
Join Date: Sep 2009
Location: New York, NY
Programs: United Premier Platinum
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Originally Posted by Phil Level View Post
Usually I book far enough in advance to get a seat in row 1 (or row 5 on the 28J config PS), but due to yesterday's Mx, I sat in 4B. This seat was cold... like a walk in fridge. The purser did make an announcement on the ground about the cold temp and it did warm up some in-flight, but 4B was noticeably colder than row 1 when I went to use the forward lav. Also I could hear the blast of air from the ceiling the entire flight. Wasn't just me, others in rows 3 & 4 were huddled under their blankets.

The tail # was 5468. Is this specific to this aircraft or do all the 28Js have this?
I almost always sit in row 4 on the 28J aircraft (4B or 4E, by choice) and I have no problem with the temperature. I've also sat in other rows and only had a problem with seat 5E which was super cold. I suspect that perhaps you got a "bad flight." Or maybe it is that specific aircraft.
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nycityny is offline  
Old Jun 8, 18, 9:55 am
  #265  
 
Join Date: Jul 2013
Programs: DYKWIA, UA GS, UA MM, SPG Plat (100)
Posts: 1,557
On my last EWR->SFO flight, it looked like PS service has gone the way of "Polaris.". The various amenities were request-only items for those who know:

* No amenity kits distributed -- until I asked for some eye shades 3 hours into the flight. Only after another pax asked too, did they distribute them to everybody.
* No hot towels
* No water after dinner. Again, I asked about an hour before landing, and only then did they go and distribute them to everyone else.
* No first meal choice as a GS. When purser got to me, she said "Oh, we're already out of that." I didn't think it was supposed to work that way.

This was of course the 757-200 with 16 Biz seats.
porciuscato is offline  
Old Jun 8, 18, 10:40 am
  #266  
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Originally Posted by porciuscato View Post
On my last EWR->SFO flight, it looked like PS service has gone the way of "Polaris.". The various amenities were request-only items for those who know:

* No amenity kits distributed -- until I asked for some eye shades 3 hours into the flight. Only after another pax asked too, did they distribute them to everybody.
* No hot towels
* No water after dinner. Again, I asked about an hour before landing, and only then did they go and distribute them to everyone else.
* No first meal choice as a GS. When purser got to me, she said "Oh, we're already out of that." I didn't think it was supposed to work that way.

This was of course the 757-200 with 16 Biz seats.
Sounds like a bad/lazy crew. Write it in.
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PTahCha is offline  
Old Jun 8, 18, 10:41 am
  #267  
 
Join Date: Sep 2009
Location: New York, NY
Programs: United Premier Platinum
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Originally Posted by porciuscato View Post
On my last EWR->SFO flight, it looked like PS service has gone the way of "Polaris.". The various amenities were request-only items for those who know:

* No amenity kits distributed -- until I asked for some eye shades 3 hours into the flight. Only after another pax asked too, did they distribute them to everybody.
* No hot towels
* No water after dinner. Again, I asked about an hour before landing, and only then did they go and distribute them to everyone else.
* No first meal choice as a GS. When purser got to me, she said "Oh, we're already out of that." I didn't think it was supposed to work that way.

This was of course the 757-200 with 16 Biz seats.
Maybe it was just a bad group of flight attendants?

A few weeks ago I was on one of those 16 Biz-seat flights and by the time they got to me they were out of 2 of the 3 entrees. My seatmate and I elected to have a burger from the back. The catering on those 16 Biz-seat flights is really getting stingy.
nycityny is offline  
Old Jun 10, 18, 8:08 am
  #268  
 
Join Date: Oct 2004
Posts: 81
I searched PHL-SFO, but not only is it not P.S, but there are no R spaces available.

Is there a way to at least be on the upgrade list for flights to SFO from the EWR/PHL area? I have flown there 5 times there this year (Gold status, not even on the upgrade list..) and plan on another 5 times...
maxim730 is offline  
Old Jun 10, 18, 9:23 am
  #269  
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Join Date: Jun 2007
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Originally Posted by maxim730 View Post
I searched PHL-SFO, but not only is it not P.S, but there are no R spaces available.

Is there a way to at least be on the upgrade list for flights to SFO from the EWR/PHL area? I have flown there 5 times there this year (Gold status, not even on the upgrade list..) and plan on another 5 times...
SFO-EWR is not CPU eligible and you will need a supported upgrade approach (GPU/RPU/miles+copay) to upgrade/waitlist

SFO-PHL is CPU eligible and you should be shown on the gate waitlist if not cleared earlier. You can also use a support method, you will be waitlisted if R is not available. However, I would not give a Gold elite much chance for CPU.
WineCountryUA is offline  
Old Jun 10, 18, 10:22 am
  #270  
 
Join Date: Oct 2004
Posts: 81
Originally Posted by WineCountryUA View Post
SFO-EWR is not CPU eligible and you will need a supported upgrade approach (GPU/RPU/miles+copay) to upgrade/waitlist

SFO-PHL is CPU eligible and you should be shown on the gate waitlist if not cleared earlier. You can also use a support method, you will be waitlisted if R is not available. However, I would not give a Gold elite much chance for CPU.
Thanks! Clear and helpful.
maxim730 is offline  

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