transportprof

You could always misconnect is SFO.

channa

The refund is to the original form of payment.

A credit towards future flight is a concession sometimes offered when the customer is not entitled to a refund (or when the customer willingly accepts it instead of exerting their rights when they're entitled to a refund).

In a carrier change, such as United to United Express, the customer is entitled to a full refund, which is to the original form of payment.

Not saying UA will act in good faith and simply provide it on request (they may push back and play games as they did in the poster's case, or in my recent case, where I gave them an ultimatum and threatened a DOT complaint).

mahasamatman

Or even from one UX carrier to another. They are all separate airlines even though they all fly under the UX banner.

mnCO

Called just now. Was told a change from UA to UX did not constitute a schedule change as my flight times remained the same. Asked to speak to someone else and was told there was no one else to talk to, "Nobody can override a United policy." She was rather pushy. I figured HUCA would be the best way forward.

I figured I would wait until tomorrow but then I logged into my account and saw that the CSR had accepted the flight changes on my behalf, without my say-so. I called back and got another CSR sounded a little older and nice...Grandma-esque. She first offered me a change to another flight. I stated that I wanted to cancel and get a refund. I don't think I was clear right off the bat that that's what I wanted. She said, "Oh! Well I can cancel you're flight". She first came back and said that I would get a refund minus $100, which she said was a cancellation fee. I said I didn't understand, dropped the term "Your Contract of Carriage States...." and asked her if I could get a full refund. She took a few minutes of doing things on her computer and then told me I would get a full refund. Success!

Soundman76

i was booked on 002 from nrt to Iah in May, but i just saw that i was changed to a LAX flt with a layover of a few hours before i head to IAH.. What happened to the IAH to NRT morning flight and the NRT to IAH Flight 2?


can i just call the reservation center and have it changed to the flight 6/7 instead of the Flight to LAXconnection to IAH?

PVDProf

UA is very flexible with schedule changes like that. Find the (still-scheduled) flights you want and call them. They have always put me on my desired UA-metal itinerary with no hassle.

edcho

Was cancelled on 31-Jan.

http://www.flyertalk.com/forum/unite...-2015-a-7.html

NH took the slot: http://www.ana.co.jp/eng/aboutana/pr...14/141211.html

Call res to change it. I think you should be accommodated to anything reasonable.

mahasamatman

Gotta love those untrained (and often untrainable) agents.

That's the key. Glad you found someone who knew the ropes.

bayareas

Hello Everyone ,
I have a flight with UA in June . My departure schedule was 7:20am . Now UA change to 6:55am . Should I accept schedule change now or later ? .
Incase I have to cancel or change my trip to different date later , Does UA allow me to change without fee ? . Please advice !

Thank you for your time !

aacharya

Less than a half-hour change, getting to your destination/connecting flight even earlier - accept it. You will have a tough chance for a refund for that time change...

sinoflyer

UA may allow you to switch your outbound flight for a different departure time, same date; however, a 25 minute schedule change does not mean that you now get to change travel dates for free, whenever you want.

riclagriclag

Not sure if this is the correct area to post this.So sorry

I'm using my award miles on a reservation that was booked in January. United changed my flight itinerary. I'm not happy with it.
June 10 Bangkok to Italy to Newark to Providence. The Newark leg was to arrive at 1:30 pm and depart at 3:40
The change is to arrive at Newark 1:30 pm. depart at 10:30 pm.

Is it possible to rebook another flight? What are my options?
Thanks

sannmann

Probably the wrong thread, yes.

Call UA up and ask about being moved to the EWR-PVD flight departing at 2:53pm. The connection would give you 1 hour and 23 minutes to clear CBP at EWR, which may or may not be under the MCT.

USHPNWDLUA

You should post here: http://www.flyertalk.com/forum/unite...ne-2015-a.html

Were you not given the option to look for other flights on the website? What did they say when you called them?

riclagriclag

I wasn't given options in my email and I haven't called them yet