Originally Posted by
mnCO
Was told a change from UA to UX did not constitute a schedule change as my flight times remained the same.
Gotta love those untrained (and often untrainable) agents.
Originally Posted by
mnCO
dropped the term "Your Contract of Carriage States...." and asked her if I could get a full refund.
That's the key. Glad you found someone who knew the ropes.