Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
Apr 18, 2015, 1:38 pm
#166
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
I must say, today I am impressed with UA's handling of two relatively small (30 mins, 60 mins) schedule changes on short one-ways (one to MHH, one to SJU)
No pushback to change to a more favourable routing - they even carried the already confirmed RPUs over to the new flights
No pushback to change to a more favourable routing - they even carried the already confirmed RPUs over to the new flights
Apr 18, 2015, 3:49 pm
#167
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,171
Apr 18, 2015, 4:30 pm
#168
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,581
BOS-LAS rt in June, for me + kid. When I go to book for my wife, I can't find the flights, and I notice a time change (only 10-15 minutes). So I go to check my reservation, and has the red notice. I open it and.. the notice is NOT for the change in times, but rather for the fact that one of the segments is same equipment but different flight number. Uh... let's highlight the important stuff here 
Apr 18, 2015, 6:08 pm
#169
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
I have already had 3 schedule changes on award tickets this summer that require them to call support and open up XN inventory. They all worked out to my benefit but things should really not be this messy.
Apr 18, 2015, 6:40 pm
#170
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Only if they change from UX to UA. Here are the relevant portions of the CoC:
(1) does not apply since the change is not to United's own flights.
(2) does not apply since all UA service between the cities has not been canceled.
Therefore, the passenger has option (4) available.
Rule 24 (B) Definitions
(1) Change in Schedule - an advance change in UA's schedule (including a change in operating carrier or itinerary) that is not a unique event such as a Schedule Irregularity or Force Majeure Event as defined below.
Rule 24 (C) Change in Schedule - When a Passenger's Ticketed flight is affected because of a Change in Schedule, UA will, at its election, arrange one of the following:(1) Transport the Passenger on its own flights, subject to availability, to the Destination, next Stopover point, or transfer point shown on its portion of the Ticket, without Stopover in the same class of service, at no additional cost to the Passenger;
(2) At UA's discretion, reroute Passengers over the lines of one or more carriers in an equivalent class of service when a Change in Schedule results in the cancellation of all UA service between two cities;
(3) Advise the Passenger that the value of his or her Ticket may be applied toward future travel on United within one year from the date of issue without a change or reissue fee; or
(4) If the Passenger is not transported as provided in C) 1) or 2) above and does not choose to apply the value of his or her Ticket toward future travel as provided in C) 3) above, the Passenger will be eligible for a refund upon request.
(2) At UA's discretion, reroute Passengers over the lines of one or more carriers in an equivalent class of service when a Change in Schedule results in the cancellation of all UA service between two cities;
(3) Advise the Passenger that the value of his or her Ticket may be applied toward future travel on United within one year from the date of issue without a change or reissue fee; or
(4) If the Passenger is not transported as provided in C) 1) or 2) above and does not choose to apply the value of his or her Ticket toward future travel as provided in C) 3) above, the Passenger will be eligible for a refund upon request.
(2) does not apply since all UA service between the cities has not been canceled.
Therefore, the passenger has option (4) available.
Apr 18, 2015, 7:29 pm
#171
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
Apr 19, 2015, 2:41 pm
#172
Join Date: Jan 2011
Posts: 10
I went online today to check on moving our seats for a flight I booked April 1. I received a message of a flight schedule change and to accept the changes. I did not accept and instead started researching my options.
The original flight (for August) was Springfield, MO (SGF) to ORD leaving SGF at 8:00am, arriving ORD at 9:30am. Connection ORD to YYZ at 10:35am, arriving 1:01pm.
The new flight is now leaving at 5:15am from SGF, causing a long 3:55 layover in ORD.
I normally wouldn't have a huge issue with the change, but 5:15am is painfully early, as I would have to be up at 3:00am to get to the airport by 4:15am for a 60 minute advance check in (it states we have to check in 60 minutes early for international flight...is this correct for the SGF check in since I'm flying to ORD from there, even though it is international from ORD to YYZ?).
In addition, we have a 8 hour layover in YYZ before flying to Iceland, arriving there at 6:30am the following morning. I was hoping to power through the day without sleeping to get over jet lag. But this almost 3 hour earlier flight will mess with me, I think.
There are later flights in the day that would still get us to YYZ in time for our late flight to Iceland. Would this be a reasonable request?
The other option would be to ask for an earlier ORD to YYZ flight. I know that would increase our time in Toronto, but since I've never been there before, we thought of taking the train into the city and walking around, eat, etc. This would provide a few extra hours so we're not rushed going back through customs, security, etc. Do you know if they would change the connecting flight due to the change in schedule for the morning flight?
Or 3rd option, which I haven't seen asked on the forum. Do they ever provide lounge access or anything like that when changing schedule resulting in a long delay? I don't fly enough to purchase a yearly pass, although do often buy day passes and would consider that as well with this change.
The original flight (for August) was Springfield, MO (SGF) to ORD leaving SGF at 8:00am, arriving ORD at 9:30am. Connection ORD to YYZ at 10:35am, arriving 1:01pm.
The new flight is now leaving at 5:15am from SGF, causing a long 3:55 layover in ORD.
I normally wouldn't have a huge issue with the change, but 5:15am is painfully early, as I would have to be up at 3:00am to get to the airport by 4:15am for a 60 minute advance check in (it states we have to check in 60 minutes early for international flight...is this correct for the SGF check in since I'm flying to ORD from there, even though it is international from ORD to YYZ?).
In addition, we have a 8 hour layover in YYZ before flying to Iceland, arriving there at 6:30am the following morning. I was hoping to power through the day without sleeping to get over jet lag. But this almost 3 hour earlier flight will mess with me, I think.
There are later flights in the day that would still get us to YYZ in time for our late flight to Iceland. Would this be a reasonable request?
The other option would be to ask for an earlier ORD to YYZ flight. I know that would increase our time in Toronto, but since I've never been there before, we thought of taking the train into the city and walking around, eat, etc. This would provide a few extra hours so we're not rushed going back through customs, security, etc. Do you know if they would change the connecting flight due to the change in schedule for the morning flight?
Or 3rd option, which I haven't seen asked on the forum. Do they ever provide lounge access or anything like that when changing schedule resulting in a long delay? I don't fly enough to purchase a yearly pass, although do often buy day passes and would consider that as well with this change.
Apr 19, 2015, 2:48 pm
#173
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Phone agents don't / can't do this. On very rare occasions airport agents might but rare. And a few hours change is not likely going to be successful.
Apr 19, 2015, 2:51 pm
#174
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
There are later flights in the day that would still get us to YYZ in time for our late flight to Iceland. Would this be a reasonable request?
The other option would be to ask for an earlier ORD to YYZ flight. I know that would increase our time in Toronto, but since I've never been there before, we thought of taking the train into the city and walking around, eat, etc. This would provide a few extra hours so we're not rushed going back through customs, security, etc. Do you know if they would change the connecting flight due to the change in schedule for the morning flight?
Or 3rd option, which I haven't seen asked on the forum. Do they ever provide lounge access or anything like that when changing schedule resulting in a long delay? I don't fly enough to purchase a yearly pass, although do often buy day passes and would consider that as well with this change.
The other option would be to ask for an earlier ORD to YYZ flight. I know that would increase our time in Toronto, but since I've never been there before, we thought of taking the train into the city and walking around, eat, etc. This would provide a few extra hours so we're not rushed going back through customs, security, etc. Do you know if they would change the connecting flight due to the change in schedule for the morning flight?
Or 3rd option, which I haven't seen asked on the forum. Do they ever provide lounge access or anything like that when changing schedule resulting in a long delay? I don't fly enough to purchase a yearly pass, although do often buy day passes and would consider that as well with this change.
UA won't provide free lounge access or any amenities for your layover.
Apr 19, 2015, 2:54 pm
#175
Join Date: Jul 2012
Location: SF Bay Area, CA
Posts: 337
UA just changed aircraft for one of my scheduled trips in July. Originally they had a 757 scheduled and I had a confirmed upgrade, but now they changed it to a 320 and my upgrade is waitlisted. The new flight leaves 20 minutes earlier so not a big deal there. But I have not accepted the change yet. Any chance of UA willing to put me on a different flight which has R space available right now?
Apr 19, 2015, 3:06 pm
#176
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Until you accept the change, I don't think they can push an upgrade through. When you call, be sure to talk about the upgrade - I can't recall ever being denied if there were any open seats (even with R0).
Apr 19, 2015, 4:00 pm
#177
Join Date: Mar 2014
Location: EWR
Posts: 2,112
Are there instances where you aren't notified of a change on the website when you view a reservation? I had an equipment swap for my flights this upcoming weekend where an expressjet E145 was swapped out for an expressjet 135 without any notification from UA or ability to accept (or not to accept) the change. In this case there are really no alternatives since I'm flying to an airport only serviced by expressjet from IAH with two RTs on the E145 and 2 on the E135 daily.
Apr 19, 2015, 4:10 pm
#178
Suspended
Join Date: Jan 2014
Location: yyz/ord
Programs: AC E50 UA1k 2MM AA EXP Royal Ambassador SPG Platinum
Posts: 1,516
In addition, we have a 8 hour layover in YYZ before flying to Iceland, arriving there at 6:30am the following morning. I was hoping to power through the day without sleeping to get over jet lag. But this almost 3 hour earlier flight will mess with me, I think.
Or 3rd option, which I haven't seen asked on the forum. Do they ever provide lounge access or anything like that when changing schedule resulting in a long delay? I don't fly enough to purchase a yearly pass, although do often buy day passes and would consider that as well with this change.
Or 3rd option, which I haven't seen asked on the forum. Do they ever provide lounge access or anything like that when changing schedule resulting in a long delay? I don't fly enough to purchase a yearly pass, although do often buy day passes and would consider that as well with this change.
Apr 19, 2015, 4:12 pm
#179
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Apr 19, 2015, 4:16 pm
#180
Join Date: Mar 2014
Location: EWR
Posts: 2,112
That is true, though so far up until this week all my changes on my other itineraries have been highlighted in red-I was mostly wondering that if it's UA policy not to notify if there are essentially no other viable choices (especially with regional airports).