Plane-is-home

Out of YYC its 80% PDB, some pmCO crews don't do it. So far I haven't noticed alcohol being refused either

johnden

In my personal experience, having a delay increases the chance of no PDBs. I highly suspect the customer service rules are suspended when there is a delay. Otherwise I can't explain the number of times I have seen a crew (always from the same pre-merger segment), hang in the forward galley chatting for 20-30 minutes post boarding and NOT offer a PDB.

canadiancow

IAH-SFO no PDB offered to me.

I was one of the 4 of 20 people who were not upgrades.

Some other people were offered PDBs.

At times like this, I really wish I didn't live in SFO.

EnvoyBoy

I was on a call in the UC and was the last to board ORD-SFO but was still on well before departure. No PDB was offered and I wanted something since I'd dashed from the club. Thought I was getting the cold shoulder because they assumed I'd gotten a last minute upgrade. Finally go up to the galley and just ask for a cup of ice so they didn't have open any bottles or cans and get an unhappy look. As I go back to my seat walking past the first few rows, I realize I was now the only guy with a PDB. I'm sure the unhappy look was out of fear I might trigger others wanting something. But there'd be no way for them to know that since they never left the galley until pushback. My cup remained at my seat until the first drink service.

goodeats21

Seems United is taking a step backward with PDBs lately.

Last week a UAX flight (E175) was the tray of OJ/Water. When I asked for a G&T, I was told "not now". I must have looked rather incredulous, since a couple minutes later she dropped one off at my seat. No offer to take coats either.

johnden

What is the best way to make UA aware of the inconsistency?

I am not comfortable complaining about something so trivial, traveling has too many things that can go wrong.

On the survey, I'll mention it in the comments, but if the rest of the flight is great, and I give mostly high marks, I suspect these are ignored.

I also don't want to be branded a perpetual complainer, esp about things that do not really matter. It is also an easy thing for the crew to explain by saying, "boarding ran long, we just didn't have time", which sometimes is true, but sometimes the real reason is "we were chatting". It seems silly tattling on the FAs for "chatting."

Maybe the best answer is to advocate for better work schedules and less transcon same day turns? It will not always improve service, but it should handle the cases of the FAs dozing off in their jumpseats seats mid-flight.

rch4u

Two Mesa-operated UAX short-haul hops over the weekend - both ways, no PDBs offered.

"Cut a girl some slack" was the response I received on one flight.

dmodemd

I rarely saw a PDB anymore but I just switched to AS and all you get is a small bottled water but at least you can keep it with you...

Madone59

PHX-SFO 2/3. PBD was offered and ordered (water) but never showed up . Other people around me got their drinks but my water never came.

PDB's are hit or miss on AS. Typically I see them on longer flights like SAN-BOS

PsiFighter37

I got asked for a PDB today. Asked for. Goose IPA...never got it. They were writing down the orders no less...FAs completely ignored me

EWRMAN

Ua1726 today sea-ewr. Departed 70 min late. No PDB because of "short taxi". Felt like we were on the ground for as long as normal.

Nuts also served cold.

EDIT:Also taking food order front to back and offering, food as beef, chicken or ravioli.

Since we've been in the air the FA has been one of the hardest working I've seen. My glass hasn't been empty ))

SFO 1K

Since your inbound plane was late it appears your overall boarding time was rushed. No excuses but, that's the one time where some crews will skip PDB in favor of getting out even a few minutes faster. Shortened boarding window makes more sense than short taxi.

BOISJC744

UA3354 DCA-IAH today. Boarded 20 min late due to late FA, then proceeded to take just as long as normal at the gate. No PDB offered.

DCA was a total cluster today with thunderstorms, so we spent 2:40 on the plane before we had to go back to the gate (3 hour rule totally blows). Never offered anything but a cup of water at about 2 hours in, despite several huge periods of time with the engines off and the seatbelt sign off.

jsn55

This is a funny thread ... talk about nit-picking. If I am thirsty after boarding, I would ask for a cold drink. If you have been cordial to the FAs on boarding, there shouldn't be a problem. "Sorry to bother you ... " "If you have a minute ..."

Sabai

So if one is sufficiently obsequious, a UA FA may deign to do their job and serve you.

Got it.