Last edit by: WineCountryUA
If you need documentation of delay / cancellation for trip insurance or refunds from hotel / tour / .... operator, try this
Verification letters
Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.
Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.
Consolidated cancelled/delayed domestic flights [2015]
#346
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
I am fairly certain when the brakes are released the message in ACARS reflects the aircraft has left the gate and then the website will say taxiing to runway.
Similarly when the brake is set on arrival the aircraft has "arrived". It might take you 45 min to get off the plane but it parked and arrived when the brake is locked.
Keep in mind these status changes not only update the website, but they impact crew compensation. Crew is paid from brake release to brake set. All that time before they close the door and when they say "buh-bye" there is no compensation.
Similarly when the brake is set on arrival the aircraft has "arrived". It might take you 45 min to get off the plane but it parked and arrived when the brake is locked.
Keep in mind these status changes not only update the website, but they impact crew compensation. Crew is paid from brake release to brake set. All that time before they close the door and when they say "buh-bye" there is no compensation.
#347
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Oh and "departed" is wheels up and "landed" is wheels down and this is also automated via ACARS messaging.
#348
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
I just went back and checked again before posting and the time has changed to 2217 now.
In the interim I checked Flightstats.com and it shows the same 1746 departure but an estimated arrival at 2217. That prompted me to go back to Expert Flyer where I noticed they've changed to 2217, too.
#349
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,008
Expert Flyer showed they departed the gate at 1746, one hour late, and are due into Seattle at 2053, some 54 mins late. I retrieved that info just 10 mins ago.
I just went back and checked again before posting and the time has changed to 2217 now.
In the interim I checked Flightstats.com and it shows the same 1746 departure but an estimated arrival at 2217. That prompted me to go back to Expert Flyer where I noticed they've changed to 2217.
I just went back and checked again before posting and the time has changed to 2217 now.
In the interim I checked Flightstats.com and it shows the same 1746 departure but an estimated arrival at 2217. That prompted me to go back to Expert Flyer where I noticed they've changed to 2217.
Looking at the map, there is a lot of weather they would be flying through approaching. If I were a betting person this is going to be a long night.
#350
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
#351
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,008
Also, the 7:01 PM EWR-SEA took off 20 minutes late...the 4:45 PM is still on the ground. I don't understand how they can let a flight that (ostensibly) departs later go first...
ETA: the dude I spoke to on the hotline told me that the 7:01 PM plane was on the ground, even though the website and app clearly show that's it has traveled from EWR. Clowns. Completely destroys her weekend (and costs her basically several hours she could have been doing work). Being stuck on a POS A320 with no power on top of it.
Last edited by PsiFighter37; Jun 12, 2015 at 5:59 pm
#352
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,008
Update: they went back to the gate to get new flight plan + more fuel (guess you burn quite a bit when you diddle around doing nothing). Flight delayed 4+ hours at this point.
#353
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Blame the weather around Newark or en route from Newark. Not sure I'd blame UA if ATC is not letting them promptly take off. Your bigger worry now might be if the crew times out, particularly if they started somewhere else this morning. Airport shows 40 min arrival delays due to thunderstorms plus this:
"SWAP" stands for severe weather avoidance plan.
General Departure Delays: Due to TM Initiatives:SWAP:WX, traffic is experiencing Gate Hold and Taxi delays between 30 minutes and 44 minutes in length and decreasing.
#354
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,008
Blame the weather around Newark or en route from Newark. Not sure I'd blame UA if ATC is not letting them promptly take off. Your bigger worry now might be if the crew times out, particularly if they started somewhere else this morning. Airport shows 40 min arrival delays due to thunderstorms plus this:
"SWAP" stands for severe weather avoidance plan.
"SWAP" stands for severe weather avoidance plan.
If they cancel the flight for some reason, though, the itinerary is basically dead...there's one nonstop EWR-SEA tomorrow, and it's in the afternoon. Wholly pointless to fly out for less than 24 hours.
Perhaps if they're back at the gate, there is another crew they could swap in if needed?
And they're still off the plane 15 minutes after 'estimated' departure time. I really do hate UA's nonsensical estimates when delays come into play.
#355
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
As to getting another crew, you'll just have to wait and see if they cancel or not. Imagine that decision will be made pretty soon.
#356
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,008
Maybe not. There is a 2159 EWR-DEN if it gets out, and then an a.m. DEN-SEA at 0757 with arrival at 0952, but you'll likely need to be proactive and ask for those ( and it looks like it's down to one seat in F DEN-SEA). Even a 0600 DEN-SEA on Alaska with lots of seats. Just depends how badly the traveler needs to be there and if she is doing carry-on.
As to getting another crew, you'll just have to wait and see if they cancel or not. Imagine that decision will be made pretty soon.
As to getting another crew, you'll just have to wait and see if they cancel or not. Imagine that decision will be made pretty soon.
#357
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Departed at 2116 with a 0026 scheduled arrival.
#358
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,008
#359
Join Date: Jun 2003
Location: Somewhere west of the Atlantic Ocean and east of the Pacific Ocean...
Programs: Elite of none; flyer of many
Posts: 1,232
The saga of UA 3869 EWR-PVD tonight - we were supposed to depart at 10:29 PM, but the plane (Q400) was over an hour late coming in from GSO. After the inbound flight deplaned, everyone lined up to board, but the gate agent disappeared shortly thereafter (and hasn't been seen since). A crew of mechanics then surrounded the nose gear and began inspecting it, and then disappeared for another 20 minutes or so. Meanwhile, up here in the terminal, we did not get any information at all in person since there is no gate agent, but my text messages kept blowing up as the departure time kept getting pushed back and back... Eventually the captain came up and did an absolutely fantastic job of fielding inquiries from fellow pax. He was noncommittal as to whether or not the flight would take place tonight, but he also urged us to contact United and let them know how unacceptable the situation was in terms of the lack of a gate agent.
As of right now (12:40 AM ET), 5 mechanics are working on the nose gear, although typically, only 1 of them is actually doing any kind of work while the other 4 are standing around and staring...the captain said their crew duty time is not an issue until 5 AM, but he said he would probably not wait that long before he and the f/o would be too exhausted to go...
As of right now (12:40 AM ET), 5 mechanics are working on the nose gear, although typically, only 1 of them is actually doing any kind of work while the other 4 are standing around and staring...the captain said their crew duty time is not an issue until 5 AM, but he said he would probably not wait that long before he and the f/o would be too exhausted to go...
#360
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
The saga of UA 3869 EWR-PVD tonight - we were supposed to depart at 10:29 PM, but the plane (Q400) was over an hour late coming in from GSO. After the inbound flight deplaned, everyone lined up to board, but the gate agent disappeared shortly thereafter (and hasn't been seen since). A crew of mechanics then surrounded the nose gear and began inspecting it, and then disappeared for another 20 minutes or so. Meanwhile, up here in the terminal, we did not get any information at all in person since there is no gate agent, but my text messages kept blowing up as the departure time kept getting pushed back and back... Eventually the captain came up and did an absolutely fantastic job of fielding inquiries from fellow pax. He was noncommittal as to whether or not the flight would take place tonight, but he also urged us to contact United and let them know how unacceptable the situation was in terms of the lack of a gate agent.
As of right now (12:40 AM ET), 5 mechanics are working on the nose gear, although typically, only 1 of them is actually doing any kind of work while the other 4 are standing around and staring...the captain said their crew duty time is not an issue until 5 AM, but he said he would probably not wait that long before he and the f/o would be too exhausted to go...
As of right now (12:40 AM ET), 5 mechanics are working on the nose gear, although typically, only 1 of them is actually doing any kind of work while the other 4 are standing around and staring...the captain said their crew duty time is not an issue until 5 AM, but he said he would probably not wait that long before he and the f/o would be too exhausted to go...