Guest made to leave UA club when I left
#1
Original Poster
Join Date: Nov 2008
Location: SFO
Programs: UA MM Gold, AA Ex Plat, SPG Plat,Hyatt Diamond, Marriott Gold, National Executive Elite
Posts: 992
Guest made to leave UA club when I left
For 10+ years I have often times taken an earlier flight by an hour or so than my companion but as we entered the club in SEA the agent asked if we were on separate flights and I said yes....the agent said when I leave my guest must exit and if I did not like it we both could just not enter (total attitude) I know the rules on the website say member must accompany the guest but to kick them out when I go? Is this a common thing or just a SEA lounge dragon thing?
If this is common or occurring more often I doubt I will renew since very often we are on different flights back home
If this is common or occurring more often I doubt I will renew since very often we are on different flights back home
#2
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Technically the guest has to leave when you do as when you leave they are no longer your guest, they are just using the club. Is it enforced? No so much. But with all the crowding I think it is a good thing.
#5
Join Date: Jul 2010
Location: NYC, SLC, LAX
Programs: AA EXP, UA Plat
Posts: 3,952
#6
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
It's the policy, but should not be enforced, and it probably means the agent was just feeling like being a horrible mean person.
When I walk in with companions, I don't expect the agent to ask anything at all about my companions or their plans, and I would be taken aback if they did.
Indeed. Alienating actual club members is completely idiotic.
When I walk in with companions, I don't expect the agent to ask anything at all about my companions or their plans, and I would be taken aback if they did.
Indeed. Alienating actual club members is completely idiotic.
#7
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Admittance - United Club members may bring their spouse and children under 21, or as many as two guests, into a United Club location. Members must accompany their family and guests during their United Club visit.
I think under normal circumstances at hub locations the member could kind of drift out of the club and no one would be the wiser. But depending on the dragons and at the smaller less busy clubs it might cause an enforcement issue.
SunLover
#8
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
What about the customers who can't even get into the club because it's so crowded? I guess you think they have no rights? What about liability issues for having someone in the club who is not a member and has no member to accept resposiblity? Companies have the right to determine which customers are worth keeping. If customers have unreasonable expectations and are flaunting and abusing the published rules, they deserve to be alienated.
Last edited by mahasamatman; Sep 28, 2014 at 7:07 pm
#9
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
It's customer friendly to those customers who pay for the use of the club and follow the rules. Less crowding when all parties leave.
#10
Original Poster
Join Date: Nov 2008
Location: SFO
Programs: UA MM Gold, AA Ex Plat, SPG Plat,Hyatt Diamond, Marriott Gold, National Executive Elite
Posts: 992
I forgot to add he made the comment "if you leave and he gets drunk then it's your fault and you will loose your membership" I have no idea where the hell that one came from..just downright nasty. I get there are rules and the more I think about it if he would have approached it in a different way it would have been better. Oh and considering there were about a dozen people in the club it's certainly not for lack of space.
#11
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
Not in the least.
What about the customers who can't even get into the club because it's so crowded? I guess you think they have no rights? What about liability issues for having someone in the club who is not a member and has no member to accept resposiblity? Companies have the right to determine which customers are worth keeping. If customers have unreasonable expectations and are flaunting and abusing the published rules, they deserve to be alienated.
What about the customers who can't even get into the club because it's so crowded? I guess you think they have no rights? What about liability issues for having someone in the club who is not a member and has no member to accept resposiblity? Companies have the right to determine which customers are worth keeping. If customers have unreasonable expectations and are flaunting and abusing the published rules, they deserve to be alienated.
The liability issue is pure make-believe. It has zero basis in law.
Pretending like bringing in well-behaved guests is somehow breaking the rules is so ridiculous I can't even.
#12
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
If you didn't say anything rude first, then yes, that's a bit nasty. And IMO that should be the complaint in your original post, not the agent enforcing the rule.
#13
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
My guests have as much a right to be there as I do, and as far as I'm concerned, another member doesn't have more of a right to be there than my guest. Guests of UC members are not second-class citizens.
The liability issue is pure make-believe. It has zero basis in law.
Pretending like bringing in well-behaved guests is somehow breaking the rules is so ridiculous I can't even.
The liability issue is pure make-believe. It has zero basis in law.
Pretending like bringing in well-behaved guests is somehow breaking the rules is so ridiculous I can't even.
#14
Join Date: Nov 2013
Location: ROA/SHD/LWB/CHO
Programs: UA Gold, Marriott Gold, AA, DL
Posts: 234
I forgot to add he made the comment "if you leave and he gets drunk then it's your fault and you will loose your membership" I have no idea where the hell that one came from..just downright nasty. I get there are rules and the more I think about it if he would have approached it in a different way it would have been better. Oh and considering there were about a dozen people in the club it's certainly not for lack of space.
#15
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
"Flyer Friendly" indeed.
I'm happy to let my membership lapse.